Why is customer service important? For any given company, especially in the insurance industry, customer care is a vital part of the business. Max Bupa Health Insurance is a byword for high-quality health insurance options in India. The company’s growth has been good in recent years and continues to remain so.
Meeting customer satisfaction is important for any business and Niva Bupa, formerly known as Max Bupa Health Insurance, is familiar with the concept. This post will look at how your queries related to health plans, grievances, claims and other issues can be addressed.
Assistance Offered by Niva Bupa Health Insurance
When you go to the official website of Niva Bupa, you can contact the customer care team via the following categories:
- Update Policy Details
- Renewal
- Claims
- Policy Related
Other than that, you can also get a few ounces of information from the self-help video library that has information related to basic queries and branch-wise information on the website.
Niva Bupa Contact Details
If you need help, have questions about your health plan, or are interested in getting one, you can contact the company. Here are a few details about it.
Corporate Office Address: Niva Bupa Health Insurance Company Limited, 14th Floor, Capital CyberScape, Sector 59, Gurugram, Haryana.
Phone: 1860-500-8888
Senior Citizen Quick Assistance: seniorcitizensupport@nivabupa.com
Ombudsman Offices Details of Niva Bupa Health Insurance
Here you can find the list of the ombudsman offices of Niva Bupa.
|
Areas of Jurisdiction |
Office of the Insurance Ombudsman |
|
Gujarat, UT of Dadra and Nagar Haveli, Daman and Diu |
Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad-380001. |
|
Karnataka |
Office of the Insurance Ombudsman, Jeevan Soudha Building, PID No. 57-27-N-19, Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru –560078. |
|
Madhya Pradesh and Chhattisgarh |
Office of the Insurance Ombudsman, Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal–462003. |
|
Odisha |
Office of the Insurance Ombudsman, 62, Forest park, Bhubneshwar–751009. |
|
Punjab , Haryana, Himachal Pradesh, Jammu and Kashmir, UT of Chandigarh |
Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 –D, Chandigarh–160017. |
|
Tamil Nadu, UT–Pondicherry Town and Karaikal (which are part of UT of Pondicherry) |
Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, CHENNAI–600018. |
|
Delhi |
Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi–110002. |
|
Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura |
Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati–781001(ASSAM). |
|
Andhra Pradesh, Telangana and UT of Yanam – a part of the UT of Pondicherry |
Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad-500004. |
|
Rajasthan |
Office of the Insurance Ombudsman, Jeevan Nidhi–II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur-302005. |
|
Kerala, UT of (a) Lakshadweep, (b) Mahe – a part of UT of Pondicherry |
Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M. G. Road, Ernakulam-682015. |
Grievance Redressal
Niva Bupa Health company has a step-by-step process to address grievances. Let us take a look at
Step 1: You can dial 1860-500-8888, the customer service hotline number.
Send service URL: https://rules.nivabupa.com/
Senior citizens who need priority assistance should write to the following address: seniorcitizensupport@nivabupa.com.
Step 2: If the grievance is not addressed in the first step or you are not satisfied with it, you can escalate to GRO- Vikar Alam at: GRO@nivabupa.com
Step 3: You can independently address the issue to the Insurance Regulatory Authority by filing a complaint with the IRDA Grievance Call Center if, in the unlikely event that Steps 1 and 2 do not resolve the issue.
Network Hospitals
Customer Care Details of RenewBuy
Customers who purchased a Niva Bupa Health insurance plan through the official RenewBuy.com website can get in touch with our customer service division for any assistance. We have listed the RenewBuy customer service information in the table below:
|
Particulars |
Details |
|
Customer Care Whatsapp Number |
9810972573 |
|
Customer Care Number (Toll-free) |
1800 419 7852 |
|
Customer Care Email Address |
customersupport@renewbuy.com |
Important Cities and Branches of Niva Bupa Health Insurance Company
Here is the list of important cities and branches of Niva Bupa company:
|
City |
Address |
Phone Number |
|
Ludhiana |
Niva Bupa Health Insurance Company Limited, Unit no 3, Plot No.88, 2nd Floor, Kunal Tower, Mall Road, Opp. AXIS Bank, Ludhiana, Punjab - 141001 |
01616677000 |
|
Indore |
Niva Bupa Health Insurance Company Limited, 2nd Floor Unit no-202, N.M. tower LALA Banarasilal Dawar Marg, Race Course Road-11, Bungalow Colony, New Palasia, Indore - 452001, MP |
8929919038 |
|
Patna |
Niva Bupa Health Insurance Company Limited, Office no-304, 3rd floor, Rajendra Ram plaza, Exhibition road, Patna, Bihar - 800001 |
06126713600 |
|
Surat |
Niva Bupa Health Insurance Co Ltd. Office No. 317, 3rd Floor, Eon Square, Guru Ram Pavan Bhumi Adajan, Surat-395009 (Gujarat) |
2614103400 |
|
Jodhpur |
Niva Bupa Health Insurance Company Limited, 5th Avenue Building, Plot No.44/1 & 44/1A, PWD Colony Jodhpur 342001, |
9582092200 |
|
Lucknow |
Niva Bupa Health Insurance Company Limited, 3rd Floor, Speed Building – 3, Shahnajaf Road, Hazratganj, Lucknow, Uttar Pradesh - 226001, |
05226659000 |
|
Delhi |
Niva Bupa Health Insurance Company Limited, Samyak Tower, 39 Pusa Road, 3rd Floor, WEA Karol Bagh, New Delhi - 110005, Delhi |
011-61291900 |
|
Amritsar |
Niva Bupa Health Insurance Company Limited, SCO 57,1st Floor, Dist Shopping complex, Amritsar - 143001, |
9811956696 |
|
Chandigarh |
Niva Bupa Health Insurance Comoany Limited, 2nd Floor, SCO 84-85, Sector 8 C Chandigarh - 160009, |
9582584400 |
|
Agra |
Niva Bupa Health Insurance Company Limited, Unit no.311-A, Padam business Park, Sector 12A, INS-1, Awas Vikas Sikandra Yojna, Agra, Uttar Pradesh - 282007, |
8929901750 |
|
Ahmedabad |
Niva Bupa Health Insurance Company Limited, SPG Empressa, 7th Floor, 701, beside Passport Seva Kendra, Nr. Mithakhali Six Roads, Navrangpura, Ahmedabad-380009 |
8929919044 |
|
Gurugram |
Niva Bupa Health Insurance Company Limited, 2nd Floor, SCO No - 391, Sector-29 Near Near Iffco Chowk Metro Station 29, Gurugram - 122001 |
01246354900 |
|
Bangalore |
Niva Bupa Health Insurance Company Limited, Vaishnavi Silicon Terrace, 30/1, Hosur Main Road, Adugodi, Opp. Prestige Acropolis, Bangalore - 560095 |
08068168000 |