HDFC Ergo Health Insurance Customer Care

6 min read • Posted on 22 May 2024

HDFC Ergo Health Insurance is a joint venture between HDFC Ltd and ERGO International AG. In 2020, HDFC Health Insurance merged with Apollo Munich Health Insurance. Currently, HDFC Ergo Health Insurance is the second largest health insurance provider in the health insurance industry. HDFC Health Insurance has more than 200 branches in more than 170 cities across India. Apart from this, HDFC Health Insurance has a strong customer care team that assists customers 24x7 with their various issues.

HDFC Ergo Health Insurance Customer Care Details

Below mentioned are the customer care details of HDFC Health Insurance:

Particular	Details
HDFC Ergo Health Insurance Customer Care (for claim, renewal, existing HDFC health policy)	022-62346234, 0120-62346234
HDFC Ergo Health Insurance Customer Care (to buy new HDFC Ergo Health Insurance plan)	022-62426242
HDFC Ergo Health Insurance Customer Care Whatsapp No.	8169500500
HDFC Ergo Customer Care Email Id (for network hospital issues)	nsp@hdfcergo.com
HDFC Ergo Customer Care Email Id (for authorization issues)	preauth@hdfcergo.com

HDFC Health Insurance Contact Details

Below mentioned are the contact details of HDFC Ergo health insurance:

Address: HDFC Ergo Health Insurance (Corporate Office), 1st Floor, HDFC House, Backbay Reclamation, H. T. Parekh Marg, Churchgate, Mumbai - 400020

HDFC Ergo Health Insurance (Claim Office)

HCS - Noida 5th floor, Tower 1, Stellar IT Park, C-25, Sector-62, Noida, UP, India - 201301

HDFC Ergo Health Insurance Customer Care at Your Service

HDFC Ergo Health Insurance Customer Care assists customers with queries related to the below mentioned topics:

Documentation
Claim Settlement
Updating Policy Details
Buying Process
E-consultation With a Doctor
Booking Pre-medical Test
Grievances
Finding a Nearby Network Hospital
Finding the Nearest Care Health Insurance Branch
Other General Queries

Some Major Branches and their Addresses of HDFC Ergo Health Insurance

HDFC ERGO Health Insurance has more than 200 branches in more than 170 cities in India. Below mentioned are some of the branches of HDFC Health Insurance in major cities of India:

State	City	Contact Details
Delhi	Laxmi Nagar	No. 209 & 210, 2nd floor, Roots Tower, Plot no.7, District Centre, Laxmi Nagar, New Delhi - 110092 Contact No: 011-43602378, 43012996, 43082882
Haryana	Gurgaon	No.208, 2nd Floor, Sewa Corporate Park, M.G.Road, Gurugram 122001 Contact No: 0124-3961276, Fax No: 0124-3961253
Bihar	Patna	1st floor, UMA Complex, Frazer Road, Patna - 800001 Contact No: 0612-2207274, Fax No: 0612-2207274
Assam	Guwahati	6th Floor, Adityam building, Lachit Nagar, G.S. Road Guwahati - 781007 Contact No: 0361-2460034
Madhya Pradesh	Bhopal	2nd floor, VnV Plaza, Building No.6, M P Nagar, Zone No.2, Bhopal - 462 001 Contact No: 0755-3988360, Fax No: 0755-3911063
Karnataka	Bengalore	3rd Floor, DNA Towers, 328/B, 12th Main, Dr Rajkumar Road, 6th Block, Rajaji Nagar, Bangalore-560010, Karnataka Contact No: 08048653888
Gujarat	Ahmedabad	206, 2nd Floor, Shoppers Plaza IV, Opp. BSNL Telephone Exchange Road, Navarangpura, Ahmedabad 380 006 Contact No: 079-39883600, Fax No: 079-30452889
Tamil Nadu	Chennai	Old no:319, New no:4, Valluvar Kottam High Road, Nungambakkam, Chennai-600034, Tamil Nadu Contact No: 044-28215434
Kerala	Calicut	Ground Floor, 6/845 YMCA Road, Calicut - 673001 Contact No: 0495-2767314
Andhra Pradesh	Visakhapatnam	2nd Floor, Potluri Castle, Dwarakanagar, VSP, 16, Vishakapatnam - 530 016 Contact No: 0891-2525949

Network Hospitals

Aditya Birla Network Hospitals

Bajaj Allianz Network Hospital

Care Health Network Hospitals

Future Generali Network Hospitals

HDFC ERGO Network Hospitals

Kotak Mahindra Network Hospitals

Liberty General Network Hospitals

Manipal Cigna Network Hospitals

Niva Bupa Network Hospitals

Reliance Health Network Hospitals

Royal Sundaram Network Hospitals

SBI General Network Hospitals

Star Health Network Hospitals

Tata Aig Network Hospitals

Customer Care Details of RenewBuy

Customers can buy an HDFC Ergo Health insurance policy through the RenewBuy.com official website and contact our customer service department for support. In the table below, we have mentioned the RenewBuy customer service details:

Particulars	Details
Customer Care No. (Toll-free)	1800 419 7852
Customer Care Whatsapp No.	9810972573
Customer Care Email Id	customersupport@renewbuy.com

HDFC Ergo Health Insurance Grievance Redressal

HDFC Ergo health insurance is committed to serving their customers to their satisfaction by providing quick and fair service all the time. If you have any complaints, please feel free to get in touch with the HDFC Ergo Health Insurance grievance redressal at the below contact points:

24x7 Toll-Free Number: 1800-2700-700 Email Id: grievance@hdfcergo.com, cgo@hdfcergo.com

List of Nodal Officers

Click and download the PDF File

HDFC Health Insurance Ombudsman Details

You can approach the Insurance Ombudsman for higher level redressal if your complaint is not handled at the HDFC Ergo grievance. Below mentioned are the Insurance Ombudsman's contact details:

Toll-free number No. : 1800 4254 732 Email ID: complaints@irda.gov.in

HDFC Health Insurance Ombudsman Centers Details

Below mentioned are the HDFC health insurance ombudsman centres in India:

Ombudsman Office Details	Jurisdiction Of Office (Union Territory, District)
AHMEDABAD - Shri Collu Vikas Rao Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road AHMEDABAD - 380 001. Tel.: 079 - 25501201/02/05/06 Email: bimalokpal.ahmedabad@cioins.co.in	Gujarat, Dadra & Nagar Haveli, Daman and Diu.
BENGALURU - Mr Vipin Anand Office of the Insurance Ombudsman, Jeevan Soudha Building, PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru - 560 078. Tel.: 080 - 26652048 / 26652049 Email: bimalokpal.bengaluru@cioins.co.in	Karnataka.
BHOPAL - Shri R. M. Singh Office of the Insurance Ombudsman, Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal - 462 003. Tel.: 0755 - 2769201 / 2769202 Email: bimalokpal.bhopal@cioins.co.in	Madhya Pradesh Chhattisgarh.
BHUBANESHWAR - Shri Manoj Kumar Parida Office of the Insurance Ombudsman, 62, Forest park, Bhubneshwar - 751 009. Tel.: 0674 - 2596461 /2596455 Email: bimalokpal.bhubaneswar@cioins.co.in	Odisha.
CHANDIGARH - Mr Atul Jerath Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 - D, Chandigarh - 160 017. Tel.: 0172 - 2706196 / 2706468 Email: bimalokpal.chandigarh@cioins.co.in	Punjab, Haryana (excluding Gurugram, Faridabad, Sonepat and Bahadurgarh), Himachal Pradesh, Union Territories of Jammu & Kashmir, Ladakh and Chandigarh.
CHENNAI - Shri Segar Sampathkumar Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, CHENNAI - 600 018. Tel.: 044 - 24333668 / 24335284 Email: bimalokpal.chennai@cioins.co.in	Tamil Nadu, PuducherryTown and Karaikal (which are part of Puducherry).
DELHI - Shri Sumeet Jerath Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi - 110 002. Tel.: 011 - 23232481/23213504 Email: bimalokpal.delhi@cioins.co.in	Delhi and following Districts of Haryana viz. Gurugram, Faridabad, Sonepat and Bahudurgarh.
GUWAHATI - Shri Somnath Ghosh Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati - 781001(ASSAM). Tel.: 0361 - 2632204 / 2602205 Email: bimalokpal.guwahati@cioins.co.in	Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.
HYDERABAD - Shri N Sankaran Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004. Tel.: 040 - 23312122 Email: bimalokpal.hyderabad@cioins.co.in	Andhra Pradesh, Telangana and Yanam and part of Union Territory of Puducherry.
JAIPUR - Shri Rajiv Dutt Sharma Office of the Insurance Ombudsman, Jeevan Nidhi - II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005. Tel.: 0141 - 2740363 Email: bimalokpal.jaipur@cioins.co.in	Rajasthan.
ERNAKULAM - Shri G Radhakrishnan Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015. Tel.: 0484 - 2358759 / 2359338 Email: bimalokpal.ernakulam@cioins.co.in	Kerala, Lakshadweep, Mahe-a part of Union Territory of Puducherry
KOLKATA - Ms. Kiran Sahdev Office of the Insurance Ombudsman, Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, KOLKATA - 700 072. Tel.: 033 - 22124339 / 22124340 Email: bimalokpal.kolkata@cioins.co.in	West Bengal, Sikkim Andaman & Nicobar Islands.
LUCKNOW - Shri. Atul Sahai Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001. Tel.: 0522 - 2231330 / 2231331 Email: bimalokpal.lucknow@cioins.co.in	Districts of Uttar Pradesh: Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorakhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar.
MUMBAI - Shri Bharatkumar S. Pandya Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054. Tel.: 69038821/23/24/25/26/27/28/28/29/30/31 Email: bimalokpal.mumbai@cioins.co.in	Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane.
NOIDA - Shri Bimbadhar Pradhan Office of the Insurance Ombudsman, Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301. Tel.: 0120 - 2514252 / 2514253 Email: bimalokpal.noida@cioins.co.in	State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshahar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.
PATNA - Ms Susmita Mukherjee Office of the Insurance Ombudsman, 2nd Floor, Lalit Bhawan, Bailey Road, Patna 800 001. Tel.: 0612-2547068 Email: bimalokpal.patna@cioins.co.in	Bihar, Jharkhand.
PUNE - Shri Vinay Sah Office of the Insurance Ombudsman, Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune - 411 030. Tel.: 020-41312555 Email: bimalokpal.pune@cioins.co.in	Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region.