Health Insurance

HDFC Ergo Health Insurance Customer Care

HDFC Ergo Health Insurance is a joint venture between HDFC Ltd and ERGO International AG. In 2020, HDFC Health Insurance merged with Apollo Munich Health Insurance. Currently, HDFC Ergo Health…

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HDFC Ergo Health Insurance is a joint venture between HDFC Ltd and ERGO International AG. In 2020, HDFC Health Insurance merged with Apollo Munich Health Insurance. Currently, HDFC Ergo Health Insurance is the second largest health insurance provider in the health insurance industry. HDFC Health Insurance has more than 200 branches in more than 170 cities across India. Apart from this, HDFC Health Insurance has a strong customer care team that assists customers 24x7 with their various issues.

HDFC Ergo Health Insurance Customer Care Details

Below mentioned are the customer care details of HDFC Health Insurance:

Particular

Details

HDFC Ergo Health Insurance Customer Care (for claim, renewal, existing HDFC health policy)

022-62346234, 0120-62346234

HDFC Ergo Health Insurance Customer Care (to buy new HDFC Ergo Health Insurance plan)

022-62426242

HDFC Ergo Health Insurance Customer Care Whatsapp No.

8169500500

HDFC Ergo Customer Care Email Id (for network hospital issues)

nsp@hdfcergo.com

HDFC Ergo Customer Care Email Id (for authorization issues)

preauth@hdfcergo.com

HDFC Health Insurance Contact Details

Below mentioned are the contact details of HDFC Ergo health insurance:

Address: HDFC Ergo Health Insurance (Corporate Office),
1st Floor, HDFC House, Backbay Reclamation, H. T. Parekh Marg,
Churchgate, Mumbai - 400020

HDFC Ergo Health Insurance (Claim Office)

HCS - Noida
5th floor, Tower 1, Stellar IT Park, C-25, Sector-62, Noida, UP,
India - 201301

HDFC Ergo Health Insurance Customer Care at Your Service

HDFC Ergo Health Insurance Customer Care assists customers with queries related to the below mentioned topics:

  • Documentation
  • Claim Settlement
  • Updating Policy Details
  • Buying Process
  • E-consultation With a Doctor
  • Booking Pre-medical Test
  • Grievances
  • Finding a Nearby Network Hospital
  • Finding the Nearest Care Health Insurance Branch
  • Other General Queries

Some Major Branches and their Addresses of HDFC Ergo Health Insurance

HDFC ERGO Health Insurance has more than 200 branches in more than 170 cities in India. Below mentioned are some of the branches of HDFC Health Insurance in major cities of India:

State Name

City Name

Contact Details

Delhi

Laxmi Nagar

No. 209 & 210, 2nd floor, Roots Tower, Plot no.7, District Centre, Laxmi Nagar, New Delhi - 110092

Contact No: 011-43602378, 43012996, 43082882,

Haryana

Gurgaon

No.208, 2nd Floor, Sewa Corporate Park, M.G.Road, Gurugram 122001

Contact No: 0124-3961276, Fax No: 0124-3961253

Bihar

Patna

1st floor, UMA Complex, Frazer Road, Patna - 800001

Contact No: 0612-2207274, Fax No: 0612-2207274

Assam

Guwahati

6th Floor, Adityam building, Lachit Nagar, G.S. Road Guwahati - 781007

Contact No : 0361-2460034, Fax No : No fax

Madhya Pradesh

Bhopal

2nd floor, VnV Plaza, Building No.6, M P Nagar, Zone No.2, Bhopal - 462 001

Contact No : 0755 - 3988360 , Fax No : 0755 - 3911063

Karnataka

Bengalore

3rd Floor, DNA Towers, 328/B, 12th Main, Dr Rajkumar Road, 6th Block, Rajaji Nagar, Bangalore-560010, Karnataka

Contact No: 08048653888, Fax No: null

Gujarat

Ahmedabad

206, 2nd Floor, Shoppers Plaza IV, Opp. BSNL Telephone Exchange Road, Navarangpura, Ahmedabad 380 006

Contact No: 079-39883600, Fax No: 079-30452889

Tamil Nadu

Chennai

Old no:319, New no:4, Valluvar Kottam High Road, Nungambakkam, Chennai-600034, Tamil Nadu

Contact No: 044-28215434, Fax No: null

Kerala

Calicut

Ground Floor, 6 / 845 YMCA Road, Calicut – 673001

Contact No: 0495-2767314, Fax No: No fax

Andhra Pradesh

Visakhapatnam

2nd Floor, Potluri Castle, Dwarakanagar, VSP, 16, Vishakapatnam - 530 016

Contact No: 0891-2525949, Fax No: No fax

Customer Care Details of RenewBuy

Customers can buy an HDFC Ergo Health insurance policy through the RenewBuy.com official website and contact our customer service department for support. In the table below, we have mentioned the RenewBuy customer service details:

Particulars

Details

Customer Care No. (Toll-free)

1800 419 7852

Customer Care Whatsapp No.

9810972573

Customer Care Email Id

customersupport@renewbuy.com

HDFC Ergo Health Insurance Grievance Redressal

HDFC Ergo health insurance is committed to serving their customers to their satisfaction by providing quick and fair service all the time. If you have any complaints, please feel free to get in touch with the HDFC Ergo Health Insurance grievance redressal at the below contact points:

24x7 Toll-Free Number: 1800-2700-700 
Email Id: grievance@hdfcergo.com, cgo@hdfcergo.com

List of Nodal Officers

Click and download the PDF File

HDFC Health Insurance Ombudsman Details

You can approach the Insurance Ombudsman for higher level redressal if your complaint is not handled at the HDFC Ergo grievance. Below mentioned are the Insurance Ombudsman's contact details:

Toll-free number No. : 1800 4254 732
Email ID: complaints@irda.gov.in

HDFC Health Insurance Ombudsman Centers Details

Below mentioned are the HDFC health insurance ombudsman centres in India:

Ombudsman Office Details

Jurisdiction Of Office

(Union Territory, District)

AHMEDABAD - Shri Collu Vikas Rao

Office of the Insurance Ombudsman,

Jeevan Prakash Building, 6th floor,

Tilak Marg, Relief Road

AHMEDABAD – 380 001.

Tel.: 079 - 25501201/02/05/06

Email: bimalokpal.ahmedabad@cioins.co.in

Gujarat,

Dadra & Nagar Haveli,

Daman and Diu.

BENGALURU - Mr Vipin Anand

Office of the Insurance Ombudsman,

Jeevan Soudha Building, PID No. 57-27-N-19

Ground Floor, 19/19, 24th Main Road,

JP Nagar, Ist Phase,

Bengaluru – 560 078.

Tel.: 080 - 26652048 / 26652049

Email: bimalokpal.bengaluru@cioins.co.in

Karnataka.

BHOPAL - Shri R. M. Singh

Office of the Insurance Ombudsman,

Janak Vihar Complex, 2nd Floor,

6, Malviya Nagar, Opp. Airtel Office,

Near New Market, Bhopal – 462 003.

Tel.: 0755 - 2769201 / 2769202

Email: bimalokpal.bhopal@cioins.co.in

Madhya Pradesh

Chhattisgarh.

BHUBANESHWAR - Shri Manoj Kumar Parida

Office of the Insurance Ombudsman,

62, Forest park,

Bhubneshwar – 751 009.

Tel.: 0674 - 2596461 /2596455

Email: bimalokpal.bhubaneswar@cioins.co.in

Odisha.

CHANDIGARH - Mr Atul Jerath

Office of the Insurance Ombudsman,

S.C.O. No. 101, 102 & 103, 2nd Floor,

Batra Building, Sector 17 – D,

Chandigarh – 160 017.

Tel.: 0172 - 2706196 / 2706468

Email: bimalokpal.chandigarh@cioins.co.in

Punjab, Haryana (excluding Gurugram, Faridabad, Sonepat and Bahadurgarh), Himachal Pradesh, Union Territories of Jammu & Kashmir, Ladakh and Chandigarh.

CHENNAI - Shri Segar Sampathkumar

Office of the Insurance Ombudsman,

Fatima Akhtar Court, 4th Floor, 453,

Anna Salai, Teynampet,

CHENNAI – 600 018.

Tel.: 044 - 24333668 / 24335284

Email: bimalokpal.chennai@cioins.co.in

Tamil Nadu, PuducherryTown and Karaikal (which are part of Puducherry).

DELHI - Shri Sumeet Jerath

Office of the Insurance Ombudsman,

2/2 A, Universal Insurance Building,

Asaf Ali Road,

New Delhi – 110 002.

Tel.: 011 - 23232481/23213504

Email: bimalokpal.delhi@cioins.co.in

Delhi and following Districts of Haryana viz. Gurugram, Faridabad, Sonepat and Bahudurgarh.

GUWAHATI - Shri Somnath Ghosh

Office of the Insurance Ombudsman,

Jeevan Nivesh, 5th Floor,

Nr. Panbazar over bridge, S.S. Road,

Guwahati – 781001(ASSAM).

Tel.: 0361 - 2632204 / 2602205

Email: bimalokpal.guwahati@cioins.co.in

Assam,

Meghalaya,

Manipur,

Mizoram,

Arunachal Pradesh,

Nagaland and Tripura.

HYDERABAD - Shri N Sankaran

Office of the Insurance Ombudsman,

6-2-46, 1st floor, "Moin Court",

Lane Opp. Saleem Function Palace,

A. C. Guards, Lakdi-Ka-Pool,

Hyderabad - 500 004.

Tel.: 040 - 23312122

Email: bimalokpal.hyderabad@cioins.co.in

Andhra Pradesh, Telangana and Yanam and part of Union Territory of Puducherry.

JAIPUR - Shri Rajiv Dutt Sharma

Office of the Insurance Ombudsman,

Jeevan Nidhi – II Bldg., Gr. Floor,

Bhawani Singh Marg,

Jaipur - 302 005.

Tel.: 0141 - 2740363

Email: bimalokpal.jaipur@cioins.co.in

 

Rajasthan.

ERNAKULAM - Shri G Radhakrishnan

Office of the Insurance Ombudsman,

2nd Floor, Pulinat Bldg.,

Opp. Cochin Shipyard, M. G. Road,

Ernakulam - 682 015.

Tel.: 0484 - 2358759 / 2359338

Email: bimalokpal.ernakulam@cioins.co.in

Kerala, Lakshadweep, Mahe-a part of Union Territory of Puducherry

KOLKATA - Ms. Kiran Sahdev

Office of the Insurance Ombudsman,

Hindustan Bldg. Annexe, 4th Floor,

4, C.R. Avenue,

KOLKATA - 700 072.

Tel.: 033 - 22124339 / 22124340

Email: bimalokpal.kolkata@cioins.co.in

West Bengal, Sikkim Andaman & Nicobar Islands.

LUCKNOW - Shri. Atul Sahai

Office of the Insurance Ombudsman,

6th Floor, Jeevan Bhawan, Phase-II,

Nawal Kishore Road, Hazratganj,

Lucknow - 226 001.

Tel.: 0522 - 2231330 / 2231331`

Email: bimalokpal.lucknow@cioins.co.in

Districts of Uttar Pradesh:

Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorakhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar.

MUMBAI - Shri Bharatkumar S. Pandya

Office of the Insurance Ombudsman,

3rd Floor, Jeevan Seva Annexe,

S. V. Road, Santacruz (W),

Mumbai - 400 054.

Tel.: 69038821/23/24/25/26/27/28/28/29/30/31

Email: bimalokpal.mumbai@cioins.co.in

Goa,

Mumbai Metropolitan Region

excluding Navi Mumbai & Thane.

NOIDA - Shri Bimbadhar Pradhan

Office of the Insurance Ombudsman,

Bhagwan Sahai Palace

4th Floor, Main Road,

Naya Bans, Sector 15,

Distt: Gautam Buddh Nagar,

U.P-201301.

Tel.: 0120 - 2514252 / 2514253

Email: bimalokpal.noida@cioins.co.in

State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshahar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.

PATNA - Ms Susmita Mukherjee

Office of the Insurance Ombudsman,

2nd Floor, Lalit Bhawan,

Bailey Road,

Patna 800 001.

Tel.: 0612-2547068

Email: bimalokpal.patna@cioins.co.in

Bihar,

Jharkhand.

PUNE - Shri Vinay Sah

Office of the Insurance Ombudsman,

Jeevan Darshan Bldg., 3rd Floor,

C.T.S. No.s. 195 to 198,

N.C. Kelkar Road, Narayan Peth,

Pune – 411 030.

Tel.: 020-41312555

Email: bimalokpal.pune@cioins.co.in

Maharashtra,

Area of Navi Mumbai and Thane

excluding Mumbai Metropolitan Region.