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Aditya Birla Sun Life Insurance (ABSLI) understands that life insurance is important for financial security. With a dedicated customer care department, Aditya Birla Sun Life Insurance (ABSLI) tries to provide quick assistance and resolve queries and concerns effectively. They provide comprehensive support across the policy lifecycle, including pre-sales enquiries, policy servicing, claims assistance, and grievance redressal. Their trained customer care representatives are equipped to handle various queries and concerns, providing timely and accurate information to policyholders.

Aditya Birla Sun Life Insurance Customer Care Details

Below are the customer care details of Aditya Birla Sun Life Insurance (ABSLI):

Particular Details
Aditya Birla Sun Life Insurance Toll-Free No. 1800 270 7000
Aditya Birla Sun Life Insurance Email ID
Aditya Birla Sun Life Insurance Email ID for NRI Customers
Aditya Birla Sun Life Insurance Toll-Free No. (NRI) +918045860777
Aditya Birla Sun Life Insurance WhatsApp Number +91-8828800040

Quick Assistance on SMS

For instant assistance regarding your policy, you can SMS Aditya Birla Sun Life Insurance at 567679 in a pre-defined format from your registered mobile number.

Service Send SMS with the Keyword to 567679
Update your Mobile Number UPDATE<Space><Policy Number><Space><DOB of life insured in DDMMYYYY format>
Receive details of Policy status, premium amount and frequency POLICYDETAILS<Space><Policy Number>
Receive Premium Paid Certificate PPC<Space><Policy Number>
Receive the current Fund Value of your Policy FUNDVALUE<Space><Policy Number>
Receive details of future premium allocation (fund name and %) ALLOCATION<Space><Policy Number>
Receive the NAV of a specific fund BSLINAV<Space><FUND OPTION>
Receive Policy renewal due date, premium amount and frequency RENEWAL<Space><Policy Number>
Receive NAV as on a particular date BSLINAV<Space><MM/DD/YYYY>
Update your Email address Email<Space><Policy Number><Space><your email ID>
Update your PAN card details PANCARD<Space><Policy Number><Space><PAN Number>
Advice regarding returns/benefits of your existing policy/plan via a call from our experts SALAHKAR<Space><Your Policy Number>

Aditya Birla Sun Life Insurance Contact Details

To connect with Aditya Birla Sun Life Insurance customer care, you can use the following contact details:

Registered Office: One World Center Tower 1, 16th Floor, Jupiter Mill Compound, 841, Senapati Bapat Marg, Elphinstone Road, Mumbai - 400013.

Toll-free no.: 1800-270-7000.

Email ID:

Services Provided by Aditya Birla Sun Life Insurance Customer Care

Aditya Birla Sun Life Insurance customer care provides a range of services to policyholders, aiming to address their queries, provide guidance, and ensure a seamless experience throughout the policy lifecycle. Here are the key services offered by Aditya Birla Sun Life Insurance customer care:

  • Policy Details: Aditya Birla Sun Life Insurance Customer Care can provide details regarding the insurance policy, including coverage, benefits, premium payments, and maturity or surrender values.
  • Policy Status: ABSLI Customer Care can provide the policy status, including premium due dates, premium payment history, and policy renewal information.
  • Policy Changes: Aditya Birla Sun Life Insurance Customer Care can help you update your personal information, such as address, contact details, nominee details, or other policy-related changes.
  • Payment Modes: ABSLI Customer Care can help you with premium payment options, such as online payment, direct debit, electronic fund transfer, or payment through authorized bank partners.
  • Premium Receipts: Policyholders can request duplicate premium payment receipts or inquire about the status of premium payments.
  • Claim Process: ABSLI Customer Care can provide information on the claim submission process, including documentation requirements and necessary forms.
  • Claim Status: Policyholders can inquire about their claim status, including the processing stage and expected timelines for claim settlement.
  • Fund Performance: Aditya Birla Sun Life Insurance Customer Care can help you understand the performance of investment funds associated with unit-linked insurance plans (ULIPs) and other investment-linked products.
  • Fund Switching: Aditya Birla Sun Life Insurance Customer Care can also help you switch between different investment funds available within the policy, which helps policyholders manage their investment portfolios effectively.
  • Partial Withdrawals: Customers can seek information on the process and conditions for making partial withdrawals from their policy based on policy terms and conditions.
  • Complaint Resolution: Customer care handles policyholders' complaints and strives to resolve them promptly and fairly.
  • Escalation: In case of unresolved grievances, customer care provides information on the escalation process, including contact details of the Grievance Redressal Officer and Internal Grievance Redressal Committee.
  • Information on Insurance Products: Customer care offers details about various life insurance products, features, and benefits, helping customers make informed decisions.
  • Agent Locator: You can find an Aditya Birla Sun Life Advisor in your area to schedule an in-person meeting for personalized guidance.

Aditya Birla Sun Life Insurance Contact Channel

Aditya Birla Sun Life Insurance offers various ways through which policyholders can contact them:

  • Toll-Free Helpline: Shriram Life Insurance offers a toll-free helpline number (1800 270 7000) from 9:00 AM to 9:00 PM (Monday to Saturday).
  • Official Website: You can access your policy information, make payments, and submit requests online through the Aditya Birla Sun Life Insurance website.
  • Mobile App: The Service Buddy by ABSLI App allows you to manage your policy on the go.
  • Company’s Branches: You can visit any Aditya Birla Sun Life Insurance branch across India for in-person assistance.

Some Major Branches and their Addresses of Aditya Birla Sun Life Insurance

Aditya Birla Sun Life Insurance has more than 360 branches across India. Below are some of the major branches of Shriram Life Insurance in major cities in India:

State City Address
Delhi New Delhi Unit No. 301 & 302, 3rd Floor, Aggarwal Corporate Towers, Plot No. - 23, Rajendra Place, New Delhi, 110 008
Maharashtra Mumbai 15th Floor, at R-Tech Park, Off Western Express Highway, Goregaon (East), Mumbai
Madhya Pradesh Indore 5th Floor, Benchmark Business Park, Block No. A-3, Scheme No - 54, PU - 4, Opposite Satya Sai School, Vijay Nagar, Indore, Madhya Pradesh - 452 010
Karnataka Bangalore 777 F, 2nd Floor, 100 feet road, HAL 2nd stage, Opp. New Horizon Public School, Indiranagar, Bangalore
Uttar Pradesh Lucknow Office No. 320, 3rd floor, ?Cyber Heights, Vibhuti Khand, Gomti Nagar, Lucknow, 226 010, Uttar Pradesh
Telangana Hyderabad R3 Icon, 3rd Floor, Opp. Dargha Shah Wali, Sheikpet, Serilingampally Mandal, Hyderabad
Maharashtra Pune 2nd Floor, Millennium Tower, Bhandarkar Road, Deccan Gymkhana, Pune, Maharashtra, 411004
Tamil Nadu Chennai 3rd Floor, Adyar Bakery Building, Guindy Road, Adyar, Block no. 40 of Kottur Village, Chennai.
Bihar Patna First Floor, Twin Tower Hatwha, South Gandhi Maidan, Patna, 800001.
Rajasthan Jaipur 1st, 2nd & 3rd Floor, C-23, Ashok Marg, C- Scheme, Jaipur, Rajasthan - 302 001
Uttar Pradesh Agra 7th Floor, Unit No. ? 710/B, Corporate Park, B-109, Sanjay Place, Agra, Uttar Pradesh, 282 005
Uttar Pradesh Ghaziabad 1st Floor, C - 78 & C- 79, Raj Nagar District Centre (RDC), Raj Nagar, Ghaziabad - 201 002, Uttar Pradesh
Gujarat Ahmedabad 3rd Floor, Chandan House, Near Mithakhali Six Road, Navrangpura, Ahmedabad-380 006, Gujarat
Haryana Sonipat Plot No. 3, 1st Floor, Karur Vysya Bank, Teacher Colony, Atlas Road, Sonipat, Haryana, 131 001
West Bengal Kolkata 1st Floor, 110, Bose Pukur Para, Kolkata
Maharashtra Nagpur 3rd, 4th, 5th, 6th and 7th Floor, Genesis Square, 72, Shankar Nagar, WHC Road, Nagpur, Maharashtra, 440 010
Tamil Nadu Coimbatore 1st & 2nd floor, 739, Avanashi Road, Coimbatore, Tamil Nadu - 641 018
Haryana Gurgaon Unit no 301, 301 A, 308, 309, 310 & 311, 3rd Floor, Platina Tower, M G Road, Gurgaon, Haryana, 122 002
Orissa Balangir Ground Floor, Tapaswini Plaza, Plot No. 2983/3656 & 2997/3844, Near Civil Court, Patnagarh Road, Balangir, 767001
Punjab Ludhiana Ground Floor (2427) and First Floor (2497), SCO 130-132, Apra Tower Feroze Gandhi Market, Ludhiana, Punjab - 141 001
Assam Barpeta Bhagawati Complex, 1st Floor, Amtala, Main Road, Nr. State Bank of India, Nr. Sadar Thana, District: Barpeta
West Bengal Darjeeling Maryland Resorts Ltd, The Rink Mall, Ground floor, 19, Laden La Road, Post Office, Darjeeling
Chattisgarh Bilaspur 1st Floor of the Building Known as “A3” situated in the Vyapar Vihar Road, Village Talapara, Ward No. 9, Bilaspur, Chhattisgarh, 495 001

Aditya Birla Sun Life Insurance Grievance Redressal

Aditya Birla Sun Life Insurance (ABSLI) strives to provide excellent customer service. However, you can file a complaint if you encounter any issues or are unhappy with their service. Here are the contact details of the Aditya Birla Sun Life Insurance grievance redressal team:

Grievance Redressal Department

Aditya Birla Sun Life Insurance Company Limited,

Head office: One World Center Tower 1, 16th Floor, Jupiter Mill Compound, 841, Senapati Bapat Marg, Elphinstone Road, Mumbai 400013.

Email ID:

Email ID for Senior Citizen:

Insurance Ombudsman Offices

Aditya Birla Sun Life Insurance policyholders unsatisfied with the resolution provided by the company's internal grievance redressal team can request further assistance. The Insurance Ombudsman is an independent authority appointed by the Government of India to resolve insurance-related disputes. Here is the list of Insurance Ombudsman offices in different regions of India:

City Officer Name Address Areas of Jurisdiction Contact Details
AHMEDABAD Shri Collu Vikas Rao Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th Floor, Tilak Marg, Relief Road, Ahmedabad – 380 001 State of Gujarat and Union Territories of Dadra & Nagar Haveli and Daman and Diu Tel.:- 079-25501201/02/05/06
BENGALURU Mr Vipin Anand Office of the Insurance Ombudsman, Jeevan Soudha Building, PID No.57-27-N-19, Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase, Bengaluru-560 078 Karnataka Tel.:- 080-26652048 / 26652049
BHOPAL Shri R. M. Singh Office of the Insurance Ombudsman, Janak Vihar Complex,2nd Floor, 6, Malviya Nagar, Opp.Airtel Office, Near New Market, Bhopal – 462 033 States of Madhya Pradesh and Chattisgarh. Tel.:- 0755-2769201/202
Fax:- 0755-2769203
BHUBANESHWAR Shri Manoj Kumar Parida Office of the Insurance Ombudsman,62, Forest Park, Bhubaneshwar – 751 009. State of Orissa. Tel.:- 0674-2596461 / 2596455
Fax:- 0674-2596429
CHANDIGARH Mr Atul Jerath Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Chandigarh Tel.:- 0172-2706196/5861 / 2706468 Fax:- 0172-2708274
CHENNAI Shri N. Sankaran Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453 (old 312), Anna Salai, Teynampet, CHENNAI – 600 018. State of Tamil Nadu and Union Territories - Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry) Tel.:- 044-24333668 / 24335284
Fax:- 044-24333664
DELHI Ms Sunita Sharma Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. State of Delhi Tel.:- 011-23232481/23213504
ERNAKULAM Shri G. Radhakrishnan Office of the Insurance Ombudsman,2nd floor, Pulinat Building, Opp. Cochin Shipyard, M.G. Road, Ernakulum - 682 015. Kerala, Lakshadweep, Mahe-a part of Pondicherry Tel.:- 0484-2358759/2359338 Fax:- 0484-2359336
GUWAHATI Shri Somnath Ghosh Office of the Insurance Ombudsman, 'Jeevan Nivesh’, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM). States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura. Tel.:- 0361- 2132204 / 2132205
Fax:- 0361-2732937
HYDERABAD Shri N. Sankaran Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court" Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004 States of Andhra Pradesh, Telangana and Union Territory of Yanam - a part of the Union Territory of Pondicherry Tel.:- 040-65504123/23312122 Fax:- 040-23376599
JAIPUR Shri Rajiv Dutt Sharma Office of the Insurance Ombudsman, Jeevan Nidhi-II Bldg., Ground Floor, Bhawani Singh Marg, Jaipur - 302005. State of Rajasthan Tel.:- 0141-2740363
KOLKATA Ms Kiran Sahdev Office of the Insurance Ombudsman, Hindustan Building Annexe, 4th floor, 4, CR Avenue, Kolkata - 700 072 States of West Bengal, Bihar, Sikkim and Union Territories of Andaman and Nicobar Islands. Tel.:- 033-22124339 / 22124340
Fax:- 033-22124341
LUCKNOW Shri. Atul Sahai Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow-226 001 District of Uttar Pradesh: Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sulanpur, Maharajganj, Santkabirnagar, Azamgarh, Kaushinagar, Gorkhpur, Deoria, Mau, Chandauli, Ballia, Sidharathnagar. Tel.:- 0522-2231330 / 2231331
Fax:- 0522-2231310.
MUMBAI Shri Somnath Ghosh Office of the Insurance Ombudsman,3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054 States of Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane. Tel.:- 022-26106928/360/889 Fax:- 022-26106052
NOIDA Shri Bimbadhar Pradhan Office of the Insurance Ombudsman, Bhagwan Sahai Palace, 4th Floor, Main Road, Naya Bans, Sector-15, Gautam Budh Nagar, Noida States of Uttaranchal and the following Districts of Uttar Pradesh:. Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozabad, Gautam Budh Nagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur Tel.: 0120-2514250 / 2514252 / 2514253
PATNA Ms Susmita Mukherjee Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna - 800 006. States of Bihar and Jharkhand. Tel.: 0612-2680952
PUNE Shri Sunil Jain Office of the Insurance Ombudsman, Jeevan Darshan Building, 3rd Floor, CTS Nos. 195 to 198, NC Kelkar Road, Narayan Peth, Pune - 411 030 States of Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region Tel: 020 -41312555


Aditya Birla Sun Life Insurance (ABSLI) is committed to providing comprehensive assistance to policyholders through its customer service. Whether addressing queries, resolving concerns, or providing support throughout the policy lifecycle, the customer service team is dedicated to providing exceptional service.

Policyholders can connect with Aditya Birla Sun Life Insurance customer care through a toll-free helpline number, email support, SMS or by visiting the nearest branch. The company also has a well-defined grievance redressal process, ensuring customer complaints and concerns are handled efficiently. By actively engaging with customers seeking feedback, Aditya Birla Sun Life Insurance aims to enhance the overall customer experience and ensure customer satisfaction.