Aditya Birla Sun Life Insurance (ABSLI) understands that life insurance is important for financial security. With a dedicated customer care department, Aditya Birla Sun Life Insurance (ABSLI) tries to provide quick assistance and resolve queries and concerns effectively. They provide comprehensive support across the policy lifecycle, including pre-sales enquiries, policy servicing, claims assistance, and grievance redressal. Their trained customer care representatives are equipped to handle various queries and concerns, providing timely and accurate information to policyholders.
Aditya Birla Sun Life Insurance Customer Care Details
Below are the customer care details of Aditya Birla Sun Life Insurance (ABSLI):
| Particular | Details |
|---|---|
| Aditya Birla Sun Life Insurance Toll-Free No. | 1800 270 7000 |
| Aditya Birla Sun Life Insurance Email ID | care.lifeinsurance@adityabirlacapital.com |
| Aditya Birla Sun Life Insurance Email ID for NRI Customers | absli.nrihelpdesk@adityabirlacapital.com |
| Aditya Birla Sun Life Insurance Toll-Free No. (NRI) | +918045860777 |
| Aditya Birla Sun Life Insurance WhatsApp Number | +91-8828800040 |
Quick Assistance on SMS
For instant assistance regarding your policy, you can SMS Aditya Birla Sun Life Insurance at 567679 in a pre-defined format from your registered mobile number.
| Service | Send SMS with the Keyword to 567679 |
|---|---|
| Update your Mobile Number | UPDATE<Space><Policy Number><Space><DOB of life insured in DDMMYYYY format> |
| Receive details of Policy status, premium amount and frequency | POLICYDETAILS<Space><Policy Number> |
| Receive Premium Paid Certificate | PPC<Space><Policy Number> |
| Receive the current Fund Value of your Policy | FUNDVALUE<Space><Policy Number> |
| Receive details of future premium allocation (fund name and %) | ALLOCATION<Space><Policy Number> |
| Receive the NAV of a specific fund | BSLINAV<Space><FUND OPTION> |
| Receive Policy renewal due date, premium amount and frequency | RENEWAL<Space><Policy Number> |
| Receive NAV as on a particular date | BSLINAV<Space><MM/DD/YYYY> |
| Update your Email address | Email<Space><Policy Number><Space><your email ID> |
| Update your PAN card details | PANCARD<Space><Policy Number><Space><PAN Number> |
| Advice regarding returns/benefits of your existing policy/plan via a call from our experts | SALAHKAR<Space><Your Policy Number> |
Aditya Birla Sun Life Insurance Contact Details
To connect with Aditya Birla Sun Life Insurance customer care, you can use the following contact details:
Registered Office: One World Center Tower 1, 16th Floor, Jupiter Mill Compound, 841, Senapati Bapat Marg, Elphinstone Road, Mumbai - 400013.
Toll-free no.: 1800-270-7000.
Email ID: care.lifeinsurance@adityabirlacapital.com
Services Provided by Aditya Birla Sun Life Insurance Customer Care
Aditya Birla Sun Life Insurance customer care provides a range of services to policyholders, aiming to address their queries, provide guidance, and ensure a seamless experience throughout the policy lifecycle. Here are the key services offered by Aditya Birla Sun Life Insurance customer care:
- Policy Details: Aditya Birla Sun Life Insurance Customer Care can provide details regarding the insurance policy, including coverage, benefits, premium payments, and maturity or surrender values.
- Policy Status: ABSLI Customer Care can provide the policy status, including premium due dates, premium payment history, and policy renewal information.
- Policy Changes: Aditya Birla Sun Life Insurance Customer Care can help you update your personal information, such as address, contact details, nominee details, or other policy-related changes.
- Payment Modes: ABSLI Customer Care can help you with premium payment options, such as online payment, direct debit, electronic fund transfer, or payment through authorized bank partners.
- Premium Receipts: Policyholders can request duplicate premium payment receipts or inquire about the status of premium payments.
- Claim Process: ABSLI Customer Care can provide information on the claim submission process, including documentation requirements and necessary forms.
- Claim Status: Policyholders can inquire about their claim status, including the processing stage and expected timelines for claim settlement.
- Fund Performance: Aditya Birla Sun Life Insurance Customer Care can help you understand the performance of investment funds associated with unit-linked insurance plans (ULIPs) and other investment-linked products.
- Fund Switching: Aditya Birla Sun Life Insurance Customer Care can also help you switch between different investment funds available within the policy, which helps policyholders manage their investment portfolios effectively.
- Partial Withdrawals: Customers can seek information on the process and conditions for making partial withdrawals from their policy based on policy terms and conditions.
- Complaint Resolution: Customer care handles policyholders' complaints and strives to resolve them promptly and fairly.
- Escalation: In case of unresolved grievances, customer care provides information on the escalation process, including contact details of the Grievance Redressal Officer and Internal Grievance Redressal Committee.
- Information on Insurance Products: Customer care offers details about various life insurance products, features, and benefits, helping customers make informed decisions.
- Agent Locator: You can find an Aditya Birla Sun Life Advisor in your area to schedule an in-person meeting for personalized guidance.
Aditya Birla Sun Life Insurance Contact Channel
Aditya Birla Sun Life Insurance offers various ways through which policyholders can contact them:
- Toll-Free Helpline: Shriram Life Insurance offers a toll-free helpline number (1800 270 7000) from 9:00 AM to 9:00 PM (Monday to Saturday).
- Official Website: You can access your policy information, make payments, and submit requests online through the Aditya Birla Sun Life Insurance website.
- Mobile App: The Service Buddy by ABSLI App allows you to manage your policy on the go.
- Company’s Branches: You can visit any Aditya Birla Sun Life Insurance branch across India for in-person assistance.
Some Major Branches and their Addresses of Aditya Birla Sun Life Insurance
Aditya Birla Sun Life Insurance has more than 360 branches across India. Below are some of the major branches of Shriram Life Insurance in major cities in India:
| State | City | Address |
|---|---|---|
| Delhi | New Delhi | Unit No. 301 & 302, 3rd Floor, Aggarwal Corporate Towers, Plot No. - 23, Rajendra Place, New Delhi, 110 008 |
| Maharashtra | Mumbai | 15th Floor, at R-Tech Park, Off Western Express Highway, Goregaon (East), Mumbai |
| Madhya Pradesh | Indore | 5th Floor, Benchmark Business Park, Block No. A-3, Scheme No - 54, PU - 4, Opposite Satya Sai School, Vijay Nagar, Indore, Madhya Pradesh - 452 010 |
| Karnataka | Bangalore | 777 F, 2nd Floor, 100 feet road, HAL 2nd stage, Opp. New Horizon Public School, Indiranagar, Bangalore |
| Uttar Pradesh | Lucknow | Office No. 320, 3rd floor, ?Cyber Heights, Vibhuti Khand, Gomti Nagar, Lucknow, 226 010, Uttar Pradesh |
| Telangana | Hyderabad | R3 Icon, 3rd Floor, Opp. Dargha Shah Wali, Sheikpet, Serilingampally Mandal, Hyderabad |
| Maharashtra | Pune | 2nd Floor, Millennium Tower, Bhandarkar Road, Deccan Gymkhana, Pune, Maharashtra, 411004 |
| Tamil Nadu | Chennai | 3rd Floor, Adyar Bakery Building, Guindy Road, Adyar, Block no. 40 of Kottur Village, Chennai. |
| Bihar | Patna | First Floor, Twin Tower Hatwha, South Gandhi Maidan, Patna, 800001. |
| Rajasthan | Jaipur | 1st, 2nd & 3rd Floor, C-23, Ashok Marg, C- Scheme, Jaipur, Rajasthan - 302 001 |
| Uttar Pradesh | Agra | 7th Floor, Unit No. ? 710/B, Corporate Park, B-109, Sanjay Place, Agra, Uttar Pradesh, 282 005 |
| Uttar Pradesh | Ghaziabad | 1st Floor, C - 78 & C- 79, Raj Nagar District Centre (RDC), Raj Nagar, Ghaziabad - 201 002, Uttar Pradesh |
| Gujarat | Ahmedabad | 3rd Floor, Chandan House, Near Mithakhali Six Road, Navrangpura, Ahmedabad-380 006, Gujarat |
| Haryana | Sonipat | Plot No. 3, 1st Floor, Karur Vysya Bank, Teacher Colony, Atlas Road, Sonipat, Haryana, 131 001 |
| West Bengal | Kolkata | 1st Floor, 110, Bose Pukur Para, Kolkata |
| Maharashtra | Nagpur | 3rd, 4th, 5th, 6th and 7th Floor, Genesis Square, 72, Shankar Nagar, WHC Road, Nagpur, Maharashtra, 440 010 |
| Tamil Nadu | Coimbatore | 1st & 2nd floor, 739, Avanashi Road, Coimbatore, Tamil Nadu - 641 018 |
| Haryana | Gurgaon | Unit no 301, 301 A, 308, 309, 310 & 311, 3rd Floor, Platina Tower, M G Road, Gurgaon, Haryana, 122 002 |
| Orissa | Balangir | Ground Floor, Tapaswini Plaza, Plot No. 2983/3656 & 2997/3844, Near Civil Court, Patnagarh Road, Balangir, 767001 |
| Punjab | Ludhiana | Ground Floor (2427) and First Floor (2497), SCO 130-132, Apra Tower Feroze Gandhi Market, Ludhiana, Punjab - 141 001 |
| Assam | Barpeta | Bhagawati Complex, 1st Floor, Amtala, Main Road, Nr. State Bank of India, Nr. Sadar Thana, District: Barpeta |
| West Bengal | Darjeeling | Maryland Resorts Ltd, The Rink Mall, Ground floor, 19, Laden La Road, Post Office, Darjeeling |
| Chattisgarh | Bilaspur | 1st Floor of the Building Known as “A3” situated in the Vyapar Vihar Road, Village Talapara, Ward No. 9, Bilaspur, Chhattisgarh, 495 001 |
Aditya Birla Sun Life Insurance Grievance Redressal
Aditya Birla Sun Life Insurance (ABSLI) strives to provide excellent customer service. However, you can file a complaint if you encounter any issues or are unhappy with their service. Here are the contact details of the Aditya Birla Sun Life Insurance grievance redressal team:
Grievance Redressal Department
Aditya Birla Sun Life Insurance Company Limited,
Head office: One World Center Tower 1, 16th Floor, Jupiter Mill Compound, 841, Senapati Bapat Marg, Elphinstone Road, Mumbai 400013.
Email ID: care.lifeinsurance@adityabirlacapital.com
Email ID for Senior Citizen: ABSLI.seniorcitizenlifeinsurance@adityabirlacapital.com
Insurance Ombudsman Offices
Aditya Birla Sun Life Insurance policyholders unsatisfied with the resolution provided by the company's internal grievance redressal team can request further assistance. The Insurance Ombudsman is an independent authority appointed by the Government of India to resolve insurance-related disputes. Here is the list of Insurance Ombudsman offices in different regions of India:
| City | Officer Name | Address | Areas of Jurisdiction | Contact Details |
|---|---|---|---|---|
| AHMEDABAD | Shri Collu Vikas Rao | Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th Floor, Tilak Marg, Relief Road, Ahmedabad – 380 001 | State of Gujarat and Union Territories of Dadra & Nagar Haveli and Daman and Diu | Tel.:- 079-25501201/02/05/06 Email:- bimalokpal.ahmedabad@ecoi.co.in |
| BENGALURU | Mr Vipin Anand | Office of the Insurance Ombudsman, Jeevan Soudha Building, PID No.57-27-N-19, Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase, Bengaluru-560 078 | Karnataka | Tel.:- 080-26652048 / 26652049 Email:- bimalokpal.bengaluru@ecoi.co.in |
| BHOPAL | Shri R. M. Singh | Office of the Insurance Ombudsman, Janak Vihar Complex,2nd Floor, 6, Malviya Nagar, Opp.Airtel Office, Near New Market, Bhopal – 462 033 | States of Madhya Pradesh and Chattisgarh. | Tel.:- 0755-2769201/202 Fax:- 0755-2769203 Email:- bimalokpalbhopal@ecoi.co.in |
| BHUBANESHWAR | Shri Manoj Kumar Parida | Office of the Insurance Ombudsman,62, Forest Park, Bhubaneshwar – 751 009. | State of Orissa. | Tel.:- 0674-2596461 / 2596455 Fax:- 0674-2596429 Email:- bimalokpal.bhubaneswar@ecoi.co.in |
| CHANDIGARH | Mr Atul Jerath | Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. | States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Chandigarh | Tel.:- 0172-2706196/5861 / 2706468 Fax:- 0172-2708274 Email:- bimalokpal.chandigarh@ecoi.co.in |
| CHENNAI | Shri N. Sankaran | Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453 (old 312), Anna Salai, Teynampet, CHENNAI – 600 018. | State of Tamil Nadu and Union Territories - Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry) | Tel.:- 044-24333668 / 24335284 Fax:- 044-24333664 Email:- bimalokpal.chennai@ecoi.co.in |
| DELHI | Ms Sunita Sharma | Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. | State of Delhi | Tel.:- 011-23232481/23213504 Email:- bimalokpal.delhi@ecoi.co.in |
| ERNAKULAM | Shri G. Radhakrishnan | Office of the Insurance Ombudsman,2nd floor, Pulinat Building, Opp. Cochin Shipyard, M.G. Road, Ernakulum - 682 015. | Kerala, Lakshadweep, Mahe-a part of Pondicherry | Tel.:- 0484-2358759/2359338 Fax:- 0484-2359336 Email:- bimalokpal.ernakulum@ecoi.co.in |
| GUWAHATI | Shri Somnath Ghosh | Office of the Insurance Ombudsman, 'Jeevan Nivesh’, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM). | States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura. | Tel.:- 0361- 2132204 / 2132205 Fax:- 0361-2732937 Email:- bimalokpal.guwahati@ecoi.co.in |
| HYDERABAD | Shri N. Sankaran | Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court" Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004 | States of Andhra Pradesh, Telangana and Union Territory of Yanam - a part of the Union Territory of Pondicherry | Tel.:- 040-65504123/23312122 Fax:- 040-23376599 Email:- bimalokpal.hyderabad@ecoi.co.in |
| JAIPUR | Shri Rajiv Dutt Sharma | Office of the Insurance Ombudsman, Jeevan Nidhi-II Bldg., Ground Floor, Bhawani Singh Marg, Jaipur - 302005. | State of Rajasthan | Tel.:- 0141-2740363 Email:- bimalokpal.jaipur@ecoi.co.in |
| KOLKATA | Ms Kiran Sahdev | Office of the Insurance Ombudsman, Hindustan Building Annexe, 4th floor, 4, CR Avenue, Kolkata - 700 072 | States of West Bengal, Bihar, Sikkim and Union Territories of Andaman and Nicobar Islands. | Tel.:- 033-22124339 / 22124340 Fax:- 033-22124341 Email:- bimalokpal.kolkata@ecoi.co.in |
| LUCKNOW | Shri. Atul Sahai | Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow-226 001 | District of Uttar Pradesh: Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sulanpur, Maharajganj, Santkabirnagar, Azamgarh, Kaushinagar, Gorkhpur, Deoria, Mau, Chandauli, Ballia, Sidharathnagar. | Tel.:- 0522-2231330 / 2231331 Fax:- 0522-2231310. Email:- bimalokpal.lucknow@ecoi.co.in |
| MUMBAI | Shri Somnath Ghosh | Office of the Insurance Ombudsman,3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054 | States of Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane. | Tel.:- 022-26106928/360/889 Fax:- 022-26106052 Email:- bimalokpal.mumbai@ecoi.co.in |
| NOIDA | Shri Bimbadhar Pradhan | Office of the Insurance Ombudsman, Bhagwan Sahai Palace, 4th Floor, Main Road, Naya Bans, Sector-15, Gautam Budh Nagar, Noida | States of Uttaranchal and the following Districts of Uttar Pradesh:. Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozabad, Gautam Budh Nagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur | Tel.: 0120-2514250 / 2514252 / 2514253 Email:- bimalokpal.noida@ecoi.co.in |
| PATNA | Ms Susmita Mukherjee | Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna - 800 006. | States of Bihar and Jharkhand. | Tel.: 0612-2680952 Email:- bimalokpal.patna@ecoi.co.in |
| PUNE | Shri Sunil Jain | Office of the Insurance Ombudsman, Jeevan Darshan Building, 3rd Floor, CTS Nos. 195 to 198, NC Kelkar Road, Narayan Peth, Pune - 411 030 | States of Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region | Tel: 020 -41312555 Email:- bimalokpal.pune@ecoi.co.in |
Conclusion
Aditya Birla Sun Life Insurance (ABSLI) is committed to providing comprehensive assistance to policyholders through its customer service. Whether addressing queries, resolving concerns, or providing support throughout the policy lifecycle, the customer service team is dedicated to providing exceptional service.
Policyholders can connect with Aditya Birla Sun Life Insurance customer care through a toll-free helpline number, email support, SMS or by visiting the nearest branch. The company also has a well-defined grievance redressal process, ensuring customer complaints and concerns are handled efficiently. By actively engaging with customers seeking feedback, Aditya Birla Sun Life Insurance aims to enhance the overall customer experience and ensure customer satisfaction.