ICICI Lombard Health Insurance

  • In-house App for Claim Intimation
  • Coverage for Covid-19 Treatment
  • 270 Branches across India

ICICI Lombard Health Insurance About Us

ICICI Lombard Health Insurance is one of India's leading health insurance providers. ICICI Health Insurance is a joint venture between India-based ICICI Bank Limited and Canada-based Fairfax Financial Holdings Limited. ICICI Lombard General Insurance Company and Bharti AXA Health Insurance Company merged on September 8, 2021.

ICICI Lombard Health Insurance offers comprehensive health insurance plans that cover inpatient hospitalization, AYUSH treatment, domiciliary hospitalization, etc. ICICI Health Insurance offers several other health plans to meet each and every health insurance need of the policyholders, such as top-up health insurance plans, super top-up health insurance plans, disease-specific health insurance plans, etc.

ICICI Medical Insurance has received many awards and recognitions over the years. Some of the awards and accolades of ICICI Lombard Health Insurance are given below:

  • ICICI Lombard health insurance won two gold at 'ACEF Asian Leadership" Awards for 'Combatting COVID-19'.
  • ICICI health insurance won two awards at the "Mid-Day Business Innovation Awards" in the IL TakeCare app.
  • ICICI Medical Insurance won two gold at the 'ACEF Asian Leadership" Awards.
  • ICICI health insurance won "ET Best BFSI Brand of the Year" awards at the Economic Times Awards

ICICI Lombard Health Insurance Company Specification

Below are the key specifications of ICICI Lombard health insurance company:

Particular Specifications
Network Hospitals 7500+
Incurred Claim Ratio (2022-23) 77.33
Claim Settlement Ratio (2022-23) 98.53
Number of Branches 270+ offices
Solvency Ratio (2022-23) 2.51
Market Share (2022-23) 5,592.29 crore

*Data has been sourced from the annual report of IRDAI 2022-23

Key Features of ICICI Lombard Health Insurance

ICICI Lombard offers various key features under their ICICI health insurance plans. Look at the below section to learn more about the key features of ICICI Lombard health insurance:


Network Hospitals

ICICI Lombard Health Insurance has a wide network hospitals across India. It has tied up with over 7,500 hospitals nationwide, where policyholders can avail of cashless treatment. This means you don’t have to pay any upfront amount to the hospital at the time of treatment, as the ICICI Health Insurance company will pay the treatment cost directly to the hospital.


Solvency Ratio

The solvency ratio helps us determine the health insurance company's ability to meet its financial obligations. The Insurance Regulatory and Development Authority of India (IRDAI) has made it mandatory for every health insurance company to maintain a minimum solvency ratio of 1.5. As per the IRDAI Annual Report 2022-23, ICICI Lombard Health Insurance has a solvency of 2.51 in the financial year 2022-23.


Claim Settlement Ratio

The claim settlement ratio is an estimation of a health insurance company's claim settlement capacity. According to the IRDAI 2022-23 annual report, the ICICI Health Insurance claim settlement ratio for 2022-23 is 98.53.


Number of Branches

ICICI Health Insurance has more than 270 branches across the country. This shows the company's commitment to its customers, as you can visit the nearest ICICI Lombard Health Insurance branch if you have any policy or claim-related queries.


24x7 Customer Support

ICICI Health Insurance provides 24x7 customer support to its policyholders to resolve their queries at any time of the day.

ICICI Lombard Health Insurance Plans

ICICI Lombard health insurance offers a variety of health insurance plans that provide financial protection to your family members in case of medical emergencies. Take a look at the health insurance plans offered by ICICI health insurance:

Individual and Family Health Insurance Plan

Senior Citizen Health Insurance

Critical Illness Health Insurance Plan

Why Choose a Health Insurance Plan From ICICI Lombard Health Insurance?

Choosing a health insurance plan from ICICI health insurance can be very beneficial for you as ICICI Lombard health insurance offers you various other additional benefits under their health insurance plans:

  • Health plans covered for COVID-19 treatment
  • Health Insurance Wellness Benefits
  • 7500+ ICICI Lombard Health Network Hospitals
  • Offers several Value-Added Services
  • PAN India Presence with 270+ Branches
  • Hassle-free & Quick claim settlement process
  • In-house Mobile app
  • 24x7 customer support
  • The reward for every Claim-free year

ICICI Health Insurance Exclusion List

Many diseases and conditions are not covered under ICICI health insurance plans. Mentioned below are those that are not covered under ICICI Lombard health insurance plans in India:

  • Any kind of loss due to war or war-like situations
  • Cosmetic or Plastic surgeries
  • Suicide or self-inflicted injuries
  • Attempt of Suicide
  • Dental treatment
  • Drug abuse
  • Alcohol abuse

ICICI Lombard Health Insurance Add-on Covers

ICICI Lombard health insurance offers a variety of add-on covers under their ICICI health insurance plans:

  • Personal Accident Cover
  • Maternity Cover
  • OPD and Wellness Cover
  • Hospital Daily Cash Cover
  • Convalescence Benefits Cover

ICICI Lombard Health Insurance Buying Process

You can buy ICICI health insurance plans from the official website of ICICI Health Insurance and "RenewBuy.com". Take a look at both the buying processes for ICICI Lombard health insurance plans in detail:

Buy from "RenewBuy.com"

  • Visit the official website of "RenewBuy".
  • Click on the "Health Insurance Plan" tab.
  • Select the desired plan.
  • Fill in all the required details.
  • Click on the "Buy Now" button.
  • Make payment.

Buy from the official website of ICICI health insurance

  • Visit the official website of "ICICI Lombard Health Insurance".
  • Click on the "ICICI Lombard Health Insurance" tab.
  • Select your desired plan.
  • Fill in the required information.
  • Click on the "Buy Now" button
  • A pop-up will show you the plan details and the add-on covers offered under the plan.
  • Add the desired add-on riders to your ICICI health insurance plan.
  • Calculate the premium amount and make the payment
  • The ICICI Lombard health insurance company will send the policy documents to your registered email address.

Why Buy ICICI Lombard Health Insurance Plans From RenewBuy?

RenewBuy brings you the best deals on ICICI Lombard Health Insurance plans across the market. The key reasons for you to consider us are as follows:

ICICI Health Insurance Renewal Process

ICICI Lombard offers its policyholders an online renewal facility to renew their ICICI health insurance plans. Below are the steps to renew the ICICI Lombard health insurance plans:

  • Visit the official website of "ICICI Lombard Health Insurance".
  • Click on the 'Renewals'.
  • Select the plan type.
  • Fill in the required information, such as existing policy number, DOB, etc. and click on the "submit" button.
  • Pay your renewal payment online.
  • Once the payment is made, the policyholder will receive the successful policy renewal message on your registered email address.

ICICI Lombard Health Insurance Claim Process

ICICI Lombard Health Insurance provides a quick and easy claim settlement process. There are two types of claim settlement processes offered by ICICI health insurance, i.e. Cashless and Reimbursement Claim Settlement Process. Have a look at the below section to know more about the ICICI Lombard health insurance claim processes in detail:

Cashless Claim Settlement Process

  • Intimate the ICICI health insurance company by calling their 24x7 toll-free number, i.e. 18002666.
  • Fill in the online claim form.
  • Submit the required documents, such as pharmacy bills, consultation, hospital bills, etc., to the ICICI Lombard health insurance for verification.
  • Once the document verification is done, the ICICI health insurance will directly settle the claim with the hospital.

Reimbursement Claim Process

  • Intimate the ICICI health insurance company within 48 hours of hospitalization by calling their toll-free number, i.e. 18002666.
  • Fill in the online claim form.
  • Submit the required documents for verification
  • Once the verification is done, ICICI Lombard Health Insurance will transfer the claim amount to the policyholder's bank account.

Required Documents for Reimbursement Claim

Below is the list of documents you must submit to the ICICI health insurance company while filing a reimbursement claim:

In health insurance plans, the following paperwork is needed to submit a claim:

  • Duly filled and signed claim form
  • Valid identity proof.
  • Original doctor's prescription, diagnostic tests and medicines bills.
  • Original bills of pharmacy bills and ambulance receipts.
  • Policy documents state the policyholder's name, address, and other details.
  • The ICICI health insurance company may require other documents.

ICICI Lombard Health Insurance Contact Details

ICICI Lombard Health Insurance has more than 270 branch offices across the country. So, suppose the policyholders have any queries regarding ICICI health insurance plans. In that case, they can use the below-mentioned contact details of the ICICI Lombard health insurance:

Contact Details: ICICI Lombard Health Insurance Co. Ltd., Ground floor- Interface 11, Sixth floor- Interface 16, Office no 601 & 602, New linking Road, Malad (West), Mumbai - 400064.

Toll-Free Number: 1800-2666

Email ID: customersupport@icicilombard.com