Overview
Edelweiss Tokio Life Insurance is a prominent insurance company in India known for its comprehensive solutions. To ensure a seamless experience for its policyholders, Edelweiss Tokio Life Insurance places great importance on providing excellent customer care services. This article will explore the various aspects of Edelweiss Tokio Life Insurance customer care, including the contact details, services offered, and grievance redressal. Whether you are an existing policyholder or considering Edelweiss Tokio Life Insurance, understanding their customer care capabilities will help you navigate the insurance journey quickly and confidently.
Edelweiss Tokio Customer Care Details
Below are the customer care details of Edelweiss Life Insurance:
| Particular | Details |
|---|---|
| Edelweiss Life Insurance Toll-Free No. | 18002121212 (Mon-Sat 10 AM TO 7 PM) |
| Edelweiss Tokio Life Insurance Email ID | complaints@edelweisstokio.in / care@edelweisstokio.in |
| Lodge your Complaint at Edelweiss Tokio Life Insurance | https://www.edelweisstokio.in/contact-us |
Services Provided by Edelweiss Tokio Life Insurance Customer Care
Edelweiss Tokio customer care offers a wide range of services to policyholders. These services are designed to address various aspects of insurance policies and assist policyholders throughout their insurance journey. Here are some of the key services Edelweiss Tokio customer care provides:
Policy Information
You can get information about your Edelweiss Life Policy, such as your coverage amount, premium amount, and due date. You can also check the status of your policy and make changes to your policy information.
Claims Assistance
If you want to file a claim, Edelweiss Tokio Life Insurance Customer Care can help you through the process. They can provide you with the necessary forms and answer any questions you have.
Premium Payments
You can make your premium payments online and over the phone. Edelweiss Tokio Life Insurance Customer Care can help you set up automatic payments so you never miss a payment.
Customer Service
Edelweiss Tokio Life Insurance Customer Care is available to answer any questions you have about your policy or the company. You can contact them by phone, email, or online chat.
Policy Renewal Assistance
Edelweiss Tokio Life Insurance customer care assists policyholders with policy renewal procedures. They provide information about policy renewal dates, premium payment options, and the steps involved in renewing a policy. Policyholders can seek guidance on policy renewal documents, premium calculations, and any other queries related to the policy renewal process.
Contact Channels for Edelweiss Tokio Life Insurance
Edelweiss Tokio Life Insurance offers multiple contact channels for policyholders to reach their customer care team. These channels include:
Customer Care Helpline
Edelweiss Tokio Life Insurance provides a dedicated customer care helpline that operates 24/7. Policyholders can dial the toll-free number, i.e., 18002121212, to seek assistance, inquire about policies, discuss claim-related matters, or resolve any concerns.
Email Support
Policyholders can also reach out to Edelweiss Tokio Life Insurance through email. Policyholders can communicate their concerns, request information, or submit relevant documents by emailing the designated customer support email address.
Live Chat
Edelweiss Tokio Life Insurance offers a live chat feature on its official website for real-time assistance. Through the live chat option, policyholders can engage in text-based conversations with customer care representatives, getting immediate responses to their queries.
Mobile App
Edelweiss Tokio Life Insurance has a mobile application for its customers, i.e. ET Life Unity. With the help of this application, customers can manage their Edelweiss Life Policies from end to end.
Branch Offices
Edelweiss Tokio Life Insurance has an extensive network of branch offices across India. Policyholders can visit their nearest branch office to speak with customer service representatives in person, discuss policy-related matters, or seek guidance regarding insurance needs.
Edelweiss Tokio Life Insurance Contact Details
To connect with Edelweiss Tokio Life Insurance customer care, you can use the following contact details:
Corporate Office Address: 6th Floor, Tower 3, Wing ‘B’, Kohinoor City, Kirol Road, Kurla (W), Mumbai – 400070
Toll-Free No.: 1800-212-1212
Fax No.: (022) 6117 7833
Email Address: care@edelweisstokio.in
Some Major Branches and their Addresses of Edelweiss Life Insurance
Edelweiss Tokio Life Insurance has over 100 branches across India. Below are some of the major branches of Edelweiss Life Insurance in major cities of India:
| State | City | Customer helpline number | Address |
|---|---|---|---|
| Delhi | New Delhi | +919873098502 | No F12, 2nd Floor, Dashmesh House, Vikas Marg Preet Vihar New Delhi - 110092 Near Preet Vihar Metro Station Gate No 2 |
| Maharashtra | Mumbai | +917269828198 | Mumbai_Churchgate No 284, Ground Floor, Hitkari House Shahid Bhagat Singh Road Mumbai - 400001 Near GPO Fort |
| Madhya Pradesh | Indore | +917869950182 | Indore AB Road 1 No 326 & 327, 3rd Floor, Benchmark Bldg Vijay Nagar Indore - 452010 Near Satya Sai Square |
| Karnataka | Bangalore | +919035631002 | Bangalore Indiranagar No 483, 3rd Floor, Binnmangala 1st Stage, CMH Rd Indiranagar Bengaluru - 560038 Above Dr. Batra's Clinic |
| Uttar Pradesh | Lucknow | +918433719799 | Lucknow_Hazaratganj 2nd Floor, Halwasiya House, 11 MG Road Hazratganj Lucknow - 226001 |
| Telangana | Hyderabad | +918451974905 | Hyderabad Banjara Hills 2nd Floor, MB Towers, LV Prasad Marg, Road No 2 Banjara Hills Hyderabad - 500034 Next to Citibank ATM |
| Maharashtra | Pune | +919930484045 | Pune Bund Garden No 8 to 10, 2nd Floor, Sunrise Skyline, Plot No 28/2 Somwar Peth Pune - 411011 Near Samarth Police Station |
| Tamil Nadu | Chennai | +919566117616 | Chennai Gopalapuram No 306/245, 2nd Floor, Ram Arcade, Avvai Shanmugam Salai Gopalapuram Chennai - 600086 |
| Bihar | Patna | +919102409470 | Patna Exhibition Road No 301, 3rd Floor, Rajendra Ram Plaza Exhibition Road Patna - 800001 |
| Rajasthan | Jaipur | +919136485388 | Jaipur_C - Scheme No 140, 3rd Floor, Gandhi Path, Girnar Colony Vaishali Nagar Jaipur - 302021 Near Crown Square |
| Uttar Pradesh | Agra | +919997360865 | Agra_Sanjay Place Block No 50/1 & 5, 2nd Flr, Anupam Plaza Sanjay Place Agra - 282002 |
| Gujarat | Ahmedabad | +919974090654 | Ahmedabad Navrangpura No 401 & 405, Zodiac Plaza HL Commerce College Road Ahmedabad - 380009 Near Nabard Flats |
| Haryana | Gurgaon | +919810313480 | Gurgaon Sector 22 No 106, 1st Floor, Time Square, Block B, Sushant Lok 1 Sector 43 Gurugram - 122009 |
| West Bengal | Kolkata | +917407733885 | Howrah Golabari No 94/1, 2nd Floor, Dr Abani Dutta Road Golabari Howrah - 711101 |
| Maharashtra | Nagpur | +917718889576 | Nagpur Ramdaspeth No 9, 2nd Floor, Traffic Park Square Dharampeth Nagpur - 440010 |
| Tamil Nadu | Coimbatore | +919025129692 | Coimbatore Pinnacle Krishna No 581/1, 3rd Floor, Pinnacle Krishna, DB Road RS Puram Coimbatore - 641002 Near Eye Foundation Hospital |
| Orissa | Bhubaneswar | +919861320700 | Bhubaneswar Municipal Corporation, Bhubaneswar (M.Corp.), Odisha, 751001, India Bhubaneswar Bapuji Nagar No 24Scr, 1st Floor, Janpath Bapuji Nagar Bhubaneswar - 751009 |
| Punjab | Ludhiana | +918894470828 | Ludhiana Ferozgandhi Market Sco 23 & 24, 1st Floor, Sahil Plaza, Block D Model Town Extension Ludhiana - 141002 |
| Assam | Guwahati | +919706025600 | 4 Floor, Prithvi Centre, GS Road Ulubari Guwahati - 781007 Opposite KFC |
| West Bengal | Siliguri | +917304516154 | Siliguri Saturn's Plaza 3rd Floor, Saturn Plaza Sevoke Road Siliguri - 734001 Near Axis Bank |
| Chandigarh | Chandigarh | +919915011377 | Chandigarh Sector 22 Sco 2447 & 2448, 2nd Floor Sector 22C Chandigarh - 160022 |
Edelweiss Tokio Life Insurance Grievance Redressal
Edelweiss Tokio Life Insurance is committed to providing excellent customer service and has established a robust grievance redressal team to address policyholders' concerns and complaints. Here are the contact details of the grievance redressal team of Edelweiss Tokio Life Insurance:
Grievance Redressal Officer
Ms. Divya Bangera, +91-22-71013322 (Between 10 am to 7 pm on Monday to Friday, except public holidays),
Email ID: GRO@edelweisstokio.in / divya.bangera@edelweisstokio.in
Insurance Ombudsman Offices
Policyholders can approach the Insurance Ombudsman for grievance redressal. The Insurance Ombudsman is an independent authority appointed by the Insurance Regulatory and Development Authority of India (IRDAI) to settle disputes between insurance companies and policyholders. Here is information about the ombudsman offices in India where policyholders can lodge their complaints:
| City | Officer Name | Address | Areas of Jurisdiction | Contact Details |
|---|---|---|---|---|
| AHMEDABAD | Shri Collu Vikas Rao | Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th Floor, Tilak Marg, Relief Road, Ahmedabad – 380 001 | State of Gujarat and Union Territories of Dadra & Nagar Haveli and Daman and Diu | Tel.:- 079-25501201/02/05/06 Email:- bimalokpal.ahmedabad@ecoi.co.in |
| BENGALURU | Mr Vipin Anand | Office of the Insurance Ombudsman, Jeevan Soudha Building, PID No.57-27-N-19, Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase, Bengaluru-560 078 | Karnataka | Tel.:- 080-26652048 / 26652049 Email:- bimalokpal.bengaluru@ecoi.co.in |
| BHOPAL | Shri R. M. Singh | Office of the Insurance Ombudsman, Janak Vihar Complex,2nd Floor, 6, Malviya Nagar, Opp.Airtel Office, Near New Market, Bhopal – 462 033 | States of Madhya Pradesh and Chattisgarh. | Tel.:- 0755-2769201/202 Fax:- 0755-2769203 Email:- bimalokpalbhopal@ecoi.co.in |
| BHUBANESHWAR | Shri Manoj Kumar Parida | Office of the Insurance Ombudsman,62, Forest Park, Bhubaneshwar – 751 009. | State of Orissa. | Tel.:- 0674-2596461 / 2596455 Fax:- 0674-2596429 Email:- bimalokpal.bhubaneswar@ecoi.co.in |
| CHANDIGARH | Mr Atul Jerath | Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. | States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Chandigarh | Tel.:- 0172-2706196/5861 / 2706468 Fax:- 0172-2708274 Email:- bimalokpal.chandigarh@ecoi.co.in |
| CHENNAI | Shri N. Sankaran | Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453 (old 312), Anna Salai, Teynampet, CHENNAI – 600 018. | State of Tamil Nadu and Union Territories - Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry) | Tel.:- 044-24333668 / 24335284 Fax:- 044-24333664 Email:- bimalokpal.chennai@ecoi.co.in |
| DELHI | Ms Sunita Sharma | Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. | State of Delhi | Tel.:- 011-23232481/23213504 Email:- bimalokpal.delhi@ecoi.co.in |
| ERNAKULAM | Shri G. Radhakrishnan | Office of the Insurance Ombudsman,2nd floor, Pulinat Building, Opp. Cochin Shipyard, M.G. Road, Ernakulum - 682 015. | Kerala, Lakshadweep, Mahe-a part of Pondicherry | Tel.:- 0484-2358759/2359338 Fax:- 0484-2359336 Email:- bimalokpal.ernakulum@ecoi.co.in |
| GUWAHATI | Shri Somnath Ghosh | Office of the Insurance Ombudsman, 'Jeevan Nivesh’, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM). | States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura | Tel.:- 0361- 2132204 / 2132205 Fax:- 0361-2732937 Email:- bimalokpal.guwahati@ecoi.co.in |
| HYDERABAD | Shri N. Sankaran | Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court" Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004 | States of Andhra Pradesh, Telangana and Union Territory of Yanam - a part of the Union Territory of Pondicherry | Tel.:- 040-65504123/23312122 Fax:- 040-23376599 Email:- bimalokpal.hyderabad@ecoi.co.in |
| JAIPUR | Shri Rajiv Dutt Sharma | Office of the Insurance Ombudsman, Jeevan Nidhi-II Bldg., Ground Floor, Bhawani Singh Marg, Jaipur - 302005. | State of Rajasthan | Tel.:- 0141-2740363 Email:- bimalokpal.jaipur@ecoi.co.in |
| KOLKATA | Ms Kiran Sahdev | Office of the Insurance Ombudsman, Hindustan Building Annexe, 4th floor, 4, CR Avenue, Kolkata - 700 072 | States of West Bengal, Bihar, Sikkim and Union Territories of Andaman and Nicobar Islands. | Tel.:- 033-22124339 / 22124340 Fax:- 033-22124341 Email:- bimalokpal.kolkata@ecoi.co.in |
| LUCKNOW | Shri. Atul Sahai | Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow-226 001 | District of Uttar Pradesh: Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sulanpur, Maharajganj, Santkabirnagar, Azamgarh, Kaushinagar, Gorkhpur, Deoria, Mau, Chandauli, Ballia, Sidharathnagar. | Tel.:- 0522-2231330 / 2231331 Fax:- 0522-2231310. Email:- bimalokpal.lucknow@ecoi.co.in |
| MUMBAI | Shri Somnath Ghosh | Office of the Insurance Ombudsman,3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054 | States of Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane. | Tel.:- 022-26106928/360/889 Fax:- 022-26106052 Email:- bimalokpal.mumbai@ecoi.co.in |
| NOIDA | Shri Bimbadhar Pradhan | Office of the Insurance Ombudsman, Bhagwan Sahai Palace, 4th Floor, Main Road, Naya Bans, Sector-15, Gautam Budh Nagar, Noida | States of Uttaranchal and the following Districts of Uttar Pradesh:. Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozabad, Gautam Budh Nagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur | Tel.: 0120-2514250 / 2514252 / 2514253 Email:- bimalokpal.noida@ecoi.co.in |
| PATNA | Ms Susmita Mukherjee | Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna - 800 006. | States of Bihar and Jharkhand. | Tel.: 0612-2680952 Email:- bimalokpal.patna@ecoi.co.in |
| PUNE | Shri Sunil Jain | Office of the Insurance Ombudsman, Jeevan Darshan Building, 3rd Floor, CTS Nos. 195 to 198, NC Kelkar Road, Narayan Peth, Pune - 411 030 | States of Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region | Tel: 020 -41312555 Email:- bimalokpal.pune@ecoi.co.in |
Conclusion
Edelweiss Tokio Life Insurance customer care can be a support system for policyholders, where they can get assistance with policy information, claims, premium payments, or grievance redressal; the customer care team of Edelweiss Tokio Life Insurance provides accurate and quick solutions. By effectively communicating with customer care representatives and following the provided tips, policyholders can make the most out of their interactions and ensure a seamless experience with Edelweiss Tokio Life Insurance.