ICICI Prudential Life Insurance Claim Settlement Ratio

ICICI Prudential Life Insurance Claim Settlement Ratio

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Choosing a life insurance company is a daunting task, as more than 20 life insurance companies are available in India. But, while choosing a life insurer, you can consider the claim settlement ratio of the life insurance companies as one of the crucial factors. It indicates an insurer's efficiency in settling claims and providing financial security to policyholders. In this article, we will delve into the claim settlement ratio of ICICI Prudential Life Insurance, one of the leading insurance companies in India. We will explore the claim settlement ratio and how it is calculated and analyze ICICI Prudential's performance in this regard.

Understanding Claim Settlement Ratio

The Claim Settlement Ratio (CSR) is the percentage of claims settled by the insurer out of the total claims received in a financial year. It measures the insurer's reliability and trustworthiness in honouring claims. A higher claim settlement ratio indicates higher chances of your claims being settled without any hassle.

The Claim settlement ratio is calculated by dividing the total number of claims settled by the insurer during a particular period by the total number of claims received in the same period. The ratio is expressed as a percentage.

ICICI Prudential Life Insurance Claim Settlement Ratio

Over the years, ICICI Prudential has shown a strong track record in claim settlement. Their claim settlement ratio has consistently remained above the industry average, showcasing their dedication to customer satisfaction and prompt claim processing. Let's analyze their performance over the years:

S.No. Year Wise Data Claim Settlement Ratio
1. 2021-22 97.82
2. 2020-21 97.93
3. 2019-20 97.84
4. 2018-19 98.58
5. 2017-18 97.88

(Source: Insurance Regulatory and Development Authority of India - IRDAI)

ICICI Prudential Life Claims Settlement Ratio Performance for 2021-2022

Parameters Claims pending at the start of the period Claims intimated Total claims Claims paid Claims repudiate Claims rejected
No. of Policies 16 22265 22281 21795 398 -

Factors Influencing ICICI Prudential Life Insurance Claim Settlement Ratio

Several factors contribute to ICICI Prudential's impressive claim settlement ratio. Let's explore some of the key factors:


Robust Risk Assessment

ICICI Life Insurance follows a strict underwriting process that includes a thorough risk assessment before issuing the policy. This helps reduce the chances of claim rejection due to non-disclosure or misrepresentation of information.


Efficient Claims Processing

ICICI Prudential Life Insurance has a quick and efficient claims settlement process. They have skilled professionals to expedite the claim settlement process and ensure a seamless experience for policyholders.


Customer-Centric Approach

ICICI Life Insurance focuses on customer satisfaction. They provide personalized assistance during the claims process, helping policyholders understand the documentation requirements and guiding them in every way.


Transparent Policies

ICICI Prudential Life Insurance maintains transparency about the terms and conditions of the policy to the policyholders. This helps to avoid any confusion or disputes during the claim settlement process.

Benefits of Choosing ICICI Prudential Life Insurance

Opting for ICICI Prudential Life Insurance offers several advantages:


High Claim Settlement Ratio

ICICI Prudential Life Insurance has a high claim settlement ratio, assuring policyholders that their claims are more likely to be settled without any difficulties.


Wide Range of Insurance Products

ICICI Prudential Life Insurance offers a diverse portfolio of insurance products that meet different needs and requirements. They have a wide range of insurance products, such as term insurance, ULIP, pension plans, and child plans.


Strong Financial Stability

ICICI Prudential is a joint venture between ICICI Bank and Prudential Corporation Holdings Limited. With its strong financial backing and robust risk management practices, the company offers stability and reliability to policyholders.

ICICI Prudential Life Insurance Claim Process

ICICI Prudential Life Insurance has a simple and hassle-free claim process, ensuring a smooth experience for policyholders. Policyholders can file their claims in two ways: online and offline. Here is a step-by-step guide to both the ICICI Prudential Life Insurance claim processes:

ICICI Prudential Life Insurance Online Claim Process

  1. The first step is to intimate ICICI Prudential about the claim. You can do this by contacting their customer service helpline. Provide the necessary details, such as the policy number, type of claim and other relevant information.

  2. Then, you need to submit the required documents such as:

    • Claim intimation form (duly filled and signed)
    • Original policy document
    • Death certificate (in case of a death claim)
    • Medical records or discharge summary (if applicable)
    • Identity proof of the claimant/nominee
    • Address proof of the claimant/nominee
    • Any other documents specified by ICICI Prudential
  3. ICICI Prudential Life Insurance will verify the submitted documents and may request additional information or clarification if needed.

  4. Once the documents are verified, ICICI Prudential Life Insurance approves the claim and starts the claim settlement process.

  5. The claim amount will be paid through the chosen mode of payment, such as NEFT, cheque, or direct credit to the bank account within 30 days.

ICICI Life Insurance Offline Claim Process

Suppose you prefer to file a claim with ICICI Prudential Life Insurance through offline channels. In that case, you can visit the nearest ICICI Prudential Life Insurance branch and submit the claim information form and all the required documents. After that, ICICI Life Insurance will verify the claim form and documents. If everything goes well, ICICi Life Insurance will settle your claim within 30 days.


The Claim settlement ratio is an important factor when selecting an insurance provider. ICICI Prudential's consistently high claim settlement ratio, customer-centric approach and transparent policies make it a reliable choice for policyholders. Their efficient claims processing mechanism and commitment to customer satisfaction contribute to their strong performance in claims settlement.