ICICI Prudential Life Insurance Customer Care

ICICI Prudential Life Insurance Customer Care

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ICICI Prudential Life Insurance is one of the leading life insurance companies in India and emphasizes providing excellent customer service. With a dedicated customer service team, ICICI Prudential Life Insurance aims to address customer queries and concerns and provide support throughout the policy lifecycle. This article will highlight various aspects of ICICI Prudential Life Insurance customer care, including various contact channels and services offered. Whether you are an existing policyholder or considering ICICI Prudential Life Insurance, understanding their customer service capabilities will ensure a smooth and satisfying experience.

ICICI Prudential Life Insurance Customer Care Details

Below are the customer care details of ICICI Life Insurance:

For Existing Customers:

Particulars Details
ICICI Life Insurance Toll-Free No. 1860 266 7766 Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays).

For Buying a New Online Policy:

Particulars Details
ICICI Life Insurance Toll-Free No. 1800 267 9777 Timings – 08:00 A.M. to 12:00 A.M., Everyday.
Assistance on Policy Bought on our Website or Mobile App 1800 210 0045 Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays).
Email Assistance buyonline@iciciprulife.com
Assistance on WhatsApp 99206 67766

For NRI Customers:

Particulars Details
ICICI Life Insurance Toll-Free No. +91 8069385555, 1860 266 7766 Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays).

For Group and Annuity Customers:

Particulars Details
ICICI Life Insurance Toll-Free No. 1800 266 1999 Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays).
Email Assistance myannuity@iciciprulife.com
For Queries and Feedback grouplife@iciciprulife.com

ICICI Prudential Life Insurance Contact Details

To connect with ICICI Life Insurance customer care, you can use the following contact details:

Registered & Corporate Office: ICICI PruLife Towers, 1089 Appasaheb Marathe Marg, Prabhadevi, Mumbai 400025. Tel.: 40391600.
Helpline No.: 1860 266 7766. Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)

Quick Assistance on SMS

For instant assistance, you can message on 56767 in a pre-defined format.

For Financial Services

Request ECS redebit towards bounce payment SMS - PAY <PolicyNumber>
Opt for Ibank direct debit SMS - DEBIT <PolicyNumber>
Opt for ECS facility SMS - ECS <PolicyNumber>
Get policy fund value SMS - NAV <PolicyNumber>


Address Claim Query SMS - I claim <PolicyNumber>

Edit Information

Register PAN
SMS - PANC <PolicyNumber> <PanNumber>

Policy Details

Revive lapsed policy SMS - REVIVE


Get payment assistance SMS - Assist <PolicyNumber>
Get VAM call back SMS - Select
Request advisor to contact SMS - SMA
Avail cheque pick up SMS - COLLECT <PolicyNumber>
Get a list of SMS Helpline Alerts available SMS - SRV

Products and Feedbacks

Get product information SMS - MOR
Capture positive feedback SMS - Happy
Capture actionable feedback SMS - Unhappy

Some Major Branches and their Addresses of ICICI Prudential Life Insurance

ICICI Prudential Life Insurance has over 471 branches across India. Below are some of the major branches of ICICI Life Insurance in major cities of India:

State City Address
Delhi New Delhi 2nd floor, OD Parmesh Complex, At plot no. 5, Community Centre, Karkarduma, East Delhi, Delhi-110053
Maharashtra Mumbai 101 & 102, Mahavideh Building, A Wing, Near Shyam Prasad Mukherjee Garden, Borivali (West), Mumbai Suburban, Mumbai – 400092
Madhya Pradesh Indore 509 & 510, Shagun Arcade, Plot No-8, Scheme no-54, Vijay Nagar Circle, AB road, Indore, Madhya Pradesh - 452010
Karnataka Bangalore Building No-406, Ground Floor, 7th Main Jayanagar, 2nd Block, Bangalore., Bangalore Urban district, Bangalore Urban, Karnataka-560001
Uttar Pradesh Lucknow 1st Floor, Metro Tower, Shah Najaf Road, Hazrat Gunj, Lucknow, Uttar Pradesh - 226001
Telangana Hyderabad Door No. 1 - 19/97, 2nd Floor, Maruthi Rawtani Plaza, Dr. A. S. Rao Nagar, R. R. District (Hyderabad Rural), Kapra, Telangana - 500062
Maharashtra Pune 201 & 202, Millenium Plaza, F C Road, Pune, Maharashtra-411004
Tamil Nadu Chennai Old No.32, New No.42, 3rd Floor, Opposite Maruti Suzuki Showroom, First Avenue, Shastri Nagar, Adyar, District – Chennai, Tamil Nadu - 600020
Bihar Patna 1st floor, Ranjan Complex, Patna Ranchi Road, Bihar Shariff, Dist Nalanda, Bihar
Rajasthan Jaipur 3rd Floor, Apex Mall, MP - 1, Greater Kailash Block, Lal Kothi Scheme, Jaipur, Rajasthan - 302015
Uttar Pradesh Agra Rear portion of the 2nd floor, Block No- 86/4, Sanjay Place, Commercial Complex, Agra, Uttar Pradesh - 282002
Gujarat Ahmedabad Abhijeet III, 6th & 7th Floors, Law Garden Road, Near Mithakali, 6 th Road, Eliisbridge Ahmedabad, Gujarat - 380006
Haryana Gurgaon U & I One City Centre, No. 1 & 2, Sector 29, Gurgaon, Haryana-122001
West Bengal Kolkata Flat No - 2B, 2nd Floor, Building Name: Express Tower, 42 A, Shakespeare Sarani, Kolkata, West Bengal - 700017
Maharashtra Nagpur 4th Floor, Lotus Building, Above ICICI Bank, WHC Road, Between Law College & Coffee square, Dharampeth, Nagpur, Maharashtra - 440010
Tamil Nadu Coimbatore No. 2-8, 2nd and 3rd floor, Dr. NRN Layout, P N Palayam, Coimbatore, Dist. Coimbatore, Tamil Nadu-641037
Haryana Panipat Excel Tower, 3rd Floor, Khasra No-3673/3/1, Ward no 16, Pati Rajputan, GT Road, Near Sanjay Chowk, Panipat, Haryana -132103
Orissa Bhubaneswar 2nd floor, City Mart, plot no. 10P & 12P, Baraha Munda, Bhubaneshwar, Khurda, Orissa-751015
Punjab Ludhiana SCO 120, 4th Floor, Feroz Gandhi Market, Main Ferozepur Road, Ludhiana, District – Ludhiana, Punjab - 141001
Assam Guwahati 2nd Floor, Kay M Plaza, Near Kar Bhawan, M S S Path, Dispur, Guwahati, Assam - 781005
West Bengal Siliguri 2nd Floor, City Mall, Landmark: Above M Bazaar, Sevoke Road, Plot No. 9656, P.O. & P.S.- Siliguri, District - Darjeeling, West-Bengal - 734001
Chandigarh Chandigarh 1st Floor, SCO 1-2-3, Sector 8C, Chandigarh - 160009

ICICI Prudential Life Insurance Grievance Redressal

ICICI Prudential Life Insurance has its own grievance redressal team for any grievances or complaints. They have established processes to address customer grievances quickly and ensure satisfactory resolutions within 15 days. ICICI Prudential Life Insurance offers grievance solutions in 3 levels, customers can raise their concerns through these contact channels.


Level 1

  • You can meet with the grievance officer at your nearest ICICI Prudential Life Insurance branch. Click Here to download the complete list of grievance redressal officers.
  • Email ICICI Life Insurance at lifeline@iciciprulife.com.
  • Call them at 1860 266 7766 (for within India) or +91 80693 85555 (for outside India) to report your grievance.

You can escalate to Level 2 if you do not get a satisfactory response.


Level 2

  • You can contact Grievance Redressal Officer Ms. Ashwini Bondale, Senior Vice President.

You can escalate to Level 3 if you do not get a satisfactory response.


Level 3

  • You can escalate to the Grievance Redressal Committee or go to the insurance ombudsman for redressal.
  • Submit your written grievance at:-
  • ICICI Prudential Life Insurance Co. Ltd., Unit No. 1A & 2A, Raheja Tipco Plaza, Rani Sati Marg, Malad (East), Mumbai - 400097 Maharashtra

ICICI Prudential Life Insurance Ombudsman Offices in India

ICICI Prudential Life Insurance policyholders with unresolved grievances or disputes can approach the Insurance Ombudsman for further assistance. The Insurance Ombudsman is an independent authority appointed by the Government of India to address insurance-related complaints. Here is a list of Insurance Ombudsman offices in different regions of India:

City Address Areas of Jurisdiction Contact Details
AHMEDABAD Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th Floor, Tilak Marg, Relief Road, Ahmedabad – 380 001 State of Gujarat and Union Territories of Dadra & Nagar Haveli and Daman and Diu Tel.:- 079-25501201/02/05/06 Email:- bimalokpal.ahmedabad@ecoi.co.in
BENGALURUa Office of the Insurance Ombudsman, Jeevan Soudha Building, PID No.57-27-N-19, Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase, Bengaluru-560 078 Karnataka0 Tel.:- 080-26652048 / 26652049 Email:- bimalokpal.bengaluru@ecoi.co.in
BHOPAL Office of the Insurance Ombudsman, Janak Vihar Complex,2nd Floor, 6, Malviya Nagar, Opp.Airtel Office, Near New Market, Bhopal – 462 033 States of Madhya Pradesh and Chattisgarh. Tel.:- 0755-2769201/202 Fax:- 0755-2769203 Email:- bimalokpalbhopal@ecoi.co.in
BHUBANESHWAR Office of the Insurance Ombudsman,62, Forest Park, Bhubaneshwar – 751 009. State of Orissa. 3 Tel.:- 0674-2596461 / 2596455 Fax:- 0674-2596429 Email:- bimalokpal.bhubaneswar@ecoi.co.in
CHANDIGARH Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Chandigarh Tel.:- 0172-2706196/5861 / 2706468 Fax:- 0172-2708274 Email:- bimalokpal.chandigarh@ecoi.co.in
CHENNAI Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453 (old 312), Anna Salai, Teynampet, CHENNAI – 600 018. State of Tamil Nadu and Union Territories - Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry) Tel.:- 044-24333668 / 24335284 Fax:- 044-24333664 Email:- bimalokpal.chennai@ecoi.co.in
DELHI Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. State of Delhi Tel.:- 011-23232481/23213504 Email:- bimalokpal.delhi@ecoi.co.in
ERNAKULAM Office of the Insurance Ombudsman,2nd floor, Pulinat Building, Opp. Cochin Shipyard, M.G. Road, Ernakulum - 682 015. Kerala, Lakshadweep, Mahe-a part of Pondicherry Tel.:- 0484-2358759/2359338 Fax:- 0484-2359336 Email:- bimalokpal.ernakulum@ecoi.co.in
GUWAHATI Office of the Insurance Ombudsman, 'Jeevan Nivesh’, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM) States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura. Tel.:- 0361- 2132204 / 2132205 Fax:- 0361-2732937 Email:- bimalokpal.guwahati@ecoi.co.in
HYDERABAD Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court" Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004 States of Andhra Pradesh, Telangana and Union Territory of Yanam - a part of the Union Territory of Pondicherry Tel.:- 040-65504123/23312122 Fax:- 040-23376599 Email:- bimalokpal.hyderabad@ecoi.co.in
JAIPUR Office of the Insurance Ombudsman, Jeevan Nidhi-II Bldg., Ground Floor, Bhawani Singh Marg, Jaipur - 302005. State of Rajasthan Tel.:- 0141-2740363 Email:- bimalokpal.jaipur@ecoi.co.in
KOLKATA Office of the Insurance Ombudsman, Hindustan Building Annexe, 4th floor, 4, CR Avenue, Kolkata - 700 072 States of West Bengal, Bihar, Sikkim and Union Territories of Andaman and Nicobar Islands. Tel.:- 033-22124339 / 22124340 Fax:- 033-22124341 Email:- bimalokpal.kolkata@ecoi.co.in
LUCKNOW Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow-226 001 District of Uttar Pradesh: Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sulanpur, Maharajganj, Santkabirnagar, Azamgarh, Kaushinagar, Gorkhpur, Deoria, Mau, Chandauli, Ballia, Sidharathnagar. Tel.:- 0522-2231330 / 2231331 Fax:- 0522-2231310. Email:- bimalokpal.lucknow@ecoi.co.in
MUMBAI Office of the Insurance Ombudsman,3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054 States of Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane. Tel.:- 022-26106928/360/889 Fax:- 022-26106052 Email:- bimalokpal.mumbai@ecoi.co.in
NOIDA Office of the Insurance Ombudsman, Bhagwan Sahai Palace, 4th Floor, Main Road, Naya Bans, Sector-15, Gautam Budh Nagar, Noida States of Uttaranchal and the following Districts of Uttar Pradesh:. Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozabad, Gautam Budh Nagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur Tel.: 0120-2514250 / 2514252 / 2514253 Email:- bimalokpal.noida@ecoi.co.in
PATNA Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna - 800 006. States of Bihar and Jharkhand. Tel.: 0612-2680952 Email:- bimalokpal.patna@ecoi.co.in
PUNE Office of the Insurance Ombudsman, Jeevan Darshan Building, 3rd Floor, CTS Nos. 195 to 198, NC Kelkar Road, Narayan Peth, Pune - 411 030 States of Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region Tel: 020 -41312555 Email:- bimalokpal.pune@ecoi.co.in


ICICI Prudential Life Insurance customer service is a reliable support system for policyholders, offering different contact channels and a wide range of services. Whether you have policy inquiries, need assistance with claims, or have complaints to address, the customer service team is dedicated to providing prompt and effective solutions. Policyholders can ensure a smooth and satisfactory experience with ICICI Prudential Life Insurance customer care by using the available contact channels and following the tips for effective communication.