Overview
ICICI Prudential Life Insurance is one of the leading life insurance companies in India and emphasizes providing excellent customer service. With a dedicated customer service team, ICICI Prudential Life Insurance aims to address customer queries and concerns and provide support throughout the policy lifecycle. This article will highlight various aspects of ICICI Prudential Life Insurance customer care, including various contact channels and services offered. Whether you are an existing policyholder or considering ICICI Prudential Life Insurance, understanding their customer service capabilities will ensure a smooth and satisfying experience.
ICICI Prudential Life Insurance Customer Care Details
Below are the customer care details of ICICI Life Insurance:
For Existing Customers:
| Particulars | Details |
|---|---|
| ICICI APP | ICICI Pru App |
| ICICI Life Insurance Toll-Free No. | 1860 266 7766 Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays). |
For Buying a New Online Policy:
| Particulars | Details |
|---|---|
| ICICI Life Insurance Toll-Free No. | 1800 267 9777 Timings – 08:00 A.M. to 12:00 A.M., Everyday. |
| Assistance on Policy Bought on our Website or Mobile App | 1800 210 0045 Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays). |
| Email Assistance | buyonline@iciciprulife.com |
| Assistance on WhatsApp | 99206 67766 |
For NRI Customers:
| Particulars | Details |
|---|---|
| ICICI APP | ICICI Pru App |
| ICICI Life Insurance Toll-Free No. | +91 8069385555, 1860 266 7766 Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays). |
For Group and Annuity Customers:
| Particulars | Details |
|---|---|
| ICICI Life Insurance Toll-Free No. | 1800 266 1999 Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays). |
| Email Assistance | myannuity@iciciprulife.com |
| For Queries and Feedback | grouplife@iciciprulife.com |
ICICI Prudential Life Insurance Contact Details
To connect with ICICI Life Insurance customer care, you can use the following contact details:
Registered & Corporate Office: ICICI PruLife Towers, 1089 Appasaheb Marathe Marg, Prabhadevi, Mumbai 400025. Tel.: 40391600.
Helpline No.: 1860 266 7766. Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)
Quick Assistance on SMS
For instant assistance, you can message on 56767 in a pre-defined format.
For Financial Services
| Request ECS redebit towards bounce payment | SMS - PAY <PolicyNumber> |
| Opt for Ibank direct debit | SMS - DEBIT <PolicyNumber> |
| Opt for ECS facility | SMS - ECS <PolicyNumber> |
| Get policy fund value | SMS - NAV <PolicyNumber> |
Claims
| Address Claim Query | SMS - I claim <PolicyNumber> |
Edit Information
| Register PAN |
| SMS - PANC <PolicyNumber> <PanNumber> |
Policy Details
| Revive lapsed policy | SMS - REVIVE |
Assistance
| Get payment assistance | SMS - Assist <PolicyNumber> |
| Get VAM call back | SMS - Select |
| Request advisor to contact | SMS - SMA |
| Avail cheque pick up | SMS - COLLECT <PolicyNumber> |
| Get a list of SMS Helpline Alerts available | SMS - SRV |
Products and Feedbacks
| Get product information | SMS - MOR |
| Capture positive feedback | SMS - Happy |
| Capture actionable feedback | SMS - Unhappy |
Some Major Branches and their Addresses of ICICI Prudential Life Insurance
ICICI Prudential Life Insurance has over 471 branches across India. Below are some of the major branches of ICICI Life Insurance in major cities of India:
| State | City | Address |
|---|---|---|
| Delhi | New Delhi | 2nd floor, OD Parmesh Complex, At plot no. 5, Community Centre, Karkarduma, East Delhi, Delhi-110053 |
| Maharashtra | Mumbai | 101 & 102, Mahavideh Building, A Wing, Near Shyam Prasad Mukherjee Garden, Borivali (West), Mumbai Suburban, Mumbai – 400092 |
| Madhya Pradesh | Indore | 509 & 510, Shagun Arcade, Plot No-8, Scheme no-54, Vijay Nagar Circle, AB road, Indore, Madhya Pradesh - 452010 |
| Karnataka | Bangalore | Building No-406, Ground Floor, 7th Main Jayanagar, 2nd Block, Bangalore., Bangalore Urban district, Bangalore Urban, Karnataka-560001 |
| Uttar Pradesh | Lucknow | 1st Floor, Metro Tower, Shah Najaf Road, Hazrat Gunj, Lucknow, Uttar Pradesh - 226001 |
| Telangana | Hyderabad | Door No. 1 - 19/97, 2nd Floor, Maruthi Rawtani Plaza, Dr. A. S. Rao Nagar, R. R. District (Hyderabad Rural), Kapra, Telangana - 500062 |
| Maharashtra | Pune | 201 & 202, Millenium Plaza, F C Road, Pune, Maharashtra-411004 |
| Tamil Nadu | Chennai | Old No.32, New No.42, 3rd Floor, Opposite Maruti Suzuki Showroom, First Avenue, Shastri Nagar, Adyar, District – Chennai, Tamil Nadu - 600020 |
| Bihar | Patna | 1st floor, Ranjan Complex, Patna Ranchi Road, Bihar Shariff, Dist Nalanda, Bihar |
| Rajasthan | Jaipur | 3rd Floor, Apex Mall, MP - 1, Greater Kailash Block, Lal Kothi Scheme, Jaipur, Rajasthan - 302015 |
| Uttar Pradesh | Agra | Rear portion of the 2nd floor, Block No- 86/4, Sanjay Place, Commercial Complex, Agra, Uttar Pradesh - 282002 |
| Gujarat | Ahmedabad | Abhijeet III, 6th & 7th Floors, Law Garden Road, Near Mithakali, 6 th Road, Eliisbridge Ahmedabad, Gujarat - 380006 |
| Haryana | Gurgaon | U & I One City Centre, No. 1 & 2, Sector 29, Gurgaon, Haryana-122001 |
| West Bengal | Kolkata | Flat No - 2B, 2nd Floor, Building Name: Express Tower, 42 A, Shakespeare Sarani, Kolkata, West Bengal - 700017 |
| Maharashtra | Nagpur | 4th Floor, Lotus Building, Above ICICI Bank, WHC Road, Between Law College & Coffee square, Dharampeth, Nagpur, Maharashtra - 440010 |
| Tamil Nadu | Coimbatore | No. 2-8, 2nd and 3rd floor, Dr. NRN Layout, P N Palayam, Coimbatore, Dist. Coimbatore, Tamil Nadu-641037 |
| Haryana | Panipat | Excel Tower, 3rd Floor, Khasra No-3673/3/1, Ward no 16, Pati Rajputan, GT Road, Near Sanjay Chowk, Panipat, Haryana -132103 |
| Orissa | Bhubaneswar | 2nd floor, City Mart, plot no. 10P & 12P, Baraha Munda, Bhubaneshwar, Khurda, Orissa-751015 |
| Punjab | Ludhiana | SCO 120, 4th Floor, Feroz Gandhi Market, Main Ferozepur Road, Ludhiana, District – Ludhiana, Punjab - 141001 |
| Assam | Guwahati | 2nd Floor, Kay M Plaza, Near Kar Bhawan, M S S Path, Dispur, Guwahati, Assam - 781005 |
| West Bengal | Siliguri | 2nd Floor, City Mall, Landmark: Above M Bazaar, Sevoke Road, Plot No. 9656, P.O. & P.S.- Siliguri, District - Darjeeling, West-Bengal - 734001 |
| Chandigarh | Chandigarh | 1st Floor, SCO 1-2-3, Sector 8C, Chandigarh - 160009 |
ICICI Prudential Life Insurance Grievance Redressal
ICICI Prudential Life Insurance has its own grievance redressal team for any grievances or complaints. They have established processes to address customer grievances quickly and ensure satisfactory resolutions within 15 days. ICICI Prudential Life Insurance offers grievance solutions in 3 levels, customers can raise their concerns through these contact channels.
01
Level 1
- You can meet with the grievance officer at your nearest ICICI Prudential Life Insurance branch. Click Here to download the complete list of grievance redressal officers.
- Email ICICI Life Insurance at lifeline@iciciprulife.com.
- Call them at 1860 266 7766 (for within India) or +91 80693 85555 (for outside India) to report your grievance.
You can escalate to Level 2 if you do not get a satisfactory response.
02
Level 2
- You can contact Grievance Redressal Officer Ms. Ashwini Bondale, Senior Vice President.
You can escalate to Level 3 if you do not get a satisfactory response.
03
Level 3
- You can escalate to the Grievance Redressal Committee or go to the insurance ombudsman for redressal.
- Submit your written grievance at:-
- ICICI Prudential Life Insurance Co. Ltd., Unit No. 1A & 2A, Raheja Tipco Plaza, Rani Sati Marg, Malad (East), Mumbai - 400097 Maharashtra
ICICI Prudential Life Insurance Ombudsman Offices in India
ICICI Prudential Life Insurance policyholders with unresolved grievances or disputes can approach the Insurance Ombudsman for further assistance. The Insurance Ombudsman is an independent authority appointed by the Government of India to address insurance-related complaints. Here is a list of Insurance Ombudsman offices in different regions of India:
| City | Address | Areas of Jurisdiction | Contact Details |
|---|---|---|---|
| AHMEDABAD | Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th Floor, Tilak Marg, Relief Road, Ahmedabad – 380 001 | State of Gujarat and Union Territories of Dadra & Nagar Haveli and Daman and Diu | Tel.:- 079-25501201/02/05/06 Email:- bimalokpal.ahmedabad@ecoi.co.in |
| BENGALURUa | Office of the Insurance Ombudsman, Jeevan Soudha Building, PID No.57-27-N-19, Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase, Bengaluru-560 078 | Karnataka0 | Tel.:- 080-26652048 / 26652049 Email:- bimalokpal.bengaluru@ecoi.co.in |
| BHOPAL | Office of the Insurance Ombudsman, Janak Vihar Complex,2nd Floor, 6, Malviya Nagar, Opp.Airtel Office, Near New Market, Bhopal – 462 033 | States of Madhya Pradesh and Chattisgarh. | Tel.:- 0755-2769201/202 Fax:- 0755-2769203 Email:- bimalokpalbhopal@ecoi.co.in |
| BHUBANESHWAR | Office of the Insurance Ombudsman,62, Forest Park, Bhubaneshwar – 751 009. | State of Orissa. 3 | Tel.:- 0674-2596461 / 2596455 Fax:- 0674-2596429 Email:- bimalokpal.bhubaneswar@ecoi.co.in |
| CHANDIGARH | Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. | States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Chandigarh | Tel.:- 0172-2706196/5861 / 2706468 Fax:- 0172-2708274 Email:- bimalokpal.chandigarh@ecoi.co.in |
| CHENNAI | Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453 (old 312), Anna Salai, Teynampet, CHENNAI – 600 018. | State of Tamil Nadu and Union Territories - Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry) | Tel.:- 044-24333668 / 24335284 Fax:- 044-24333664 Email:- bimalokpal.chennai@ecoi.co.in |
| DELHI | Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. | State of Delhi | Tel.:- 011-23232481/23213504 Email:- bimalokpal.delhi@ecoi.co.in |
| ERNAKULAM | Office of the Insurance Ombudsman,2nd floor, Pulinat Building, Opp. Cochin Shipyard, M.G. Road, Ernakulum - 682 015. | Kerala, Lakshadweep, Mahe-a part of Pondicherry | Tel.:- 0484-2358759/2359338 Fax:- 0484-2359336 Email:- bimalokpal.ernakulum@ecoi.co.in |
| GUWAHATI | Office of the Insurance Ombudsman, 'Jeevan Nivesh’, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM) | States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura. | Tel.:- 0361- 2132204 / 2132205 Fax:- 0361-2732937 Email:- bimalokpal.guwahati@ecoi.co.in |
| HYDERABAD | Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court" Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004 | States of Andhra Pradesh, Telangana and Union Territory of Yanam - a part of the Union Territory of Pondicherry | Tel.:- 040-65504123/23312122 Fax:- 040-23376599 Email:- bimalokpal.hyderabad@ecoi.co.in |
| JAIPUR | Office of the Insurance Ombudsman, Jeevan Nidhi-II Bldg., Ground Floor, Bhawani Singh Marg, Jaipur - 302005. | State of Rajasthan | Tel.:- 0141-2740363 Email:- bimalokpal.jaipur@ecoi.co.in |
| KOLKATA | Office of the Insurance Ombudsman, Hindustan Building Annexe, 4th floor, 4, CR Avenue, Kolkata - 700 072 | States of West Bengal, Bihar, Sikkim and Union Territories of Andaman and Nicobar Islands. | Tel.:- 033-22124339 / 22124340 Fax:- 033-22124341 Email:- bimalokpal.kolkata@ecoi.co.in |
| LUCKNOW | Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow-226 001 | District of Uttar Pradesh: Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sulanpur, Maharajganj, Santkabirnagar, Azamgarh, Kaushinagar, Gorkhpur, Deoria, Mau, Chandauli, Ballia, Sidharathnagar. | Tel.:- 0522-2231330 / 2231331 Fax:- 0522-2231310. Email:- bimalokpal.lucknow@ecoi.co.in |
| MUMBAI | Office of the Insurance Ombudsman,3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054 | States of Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane. | Tel.:- 022-26106928/360/889 Fax:- 022-26106052 Email:- bimalokpal.mumbai@ecoi.co.in |
| NOIDA | Office of the Insurance Ombudsman, Bhagwan Sahai Palace, 4th Floor, Main Road, Naya Bans, Sector-15, Gautam Budh Nagar, Noida | States of Uttaranchal and the following Districts of Uttar Pradesh:. Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozabad, Gautam Budh Nagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur | Tel.: 0120-2514250 / 2514252 / 2514253 Email:- bimalokpal.noida@ecoi.co.in |
| PATNA | Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna - 800 006. | States of Bihar and Jharkhand. | Tel.: 0612-2680952 Email:- bimalokpal.patna@ecoi.co.in |
| PUNE | Office of the Insurance Ombudsman, Jeevan Darshan Building, 3rd Floor, CTS Nos. 195 to 198, NC Kelkar Road, Narayan Peth, Pune - 411 030 | States of Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region | Tel: 020 -41312555 Email:- bimalokpal.pune@ecoi.co.in |
Conclusion
ICICI Prudential Life Insurance customer service is a reliable support system for policyholders, offering different contact channels and a wide range of services. Whether you have policy inquiries, need assistance with claims, or have complaints to address, the customer service team is dedicated to providing prompt and effective solutions. Policyholders can ensure a smooth and satisfactory experience with ICICI Prudential Life Insurance customer care by using the available contact channels and following the tips for effective communication.