Kotak Life Insurance Customer Care

Kotak Life Insurance Customer Care

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Kotak Life Insurance is one of the leading life insurance company among 23 life insurance companies in India, offering a wide range of insurance products and services. Established in 2001, it is a subsidiary of Kotak Mahindra Bank Ltd., one of India's leading financial institutions. Kotak Life Insurance is known for its customer-centric approach and commitment to providing comprehensive financial protection to individuals and families.

This article will explore Kotak Life Insurance customer care services in India. From addressing queries and concerns to facilitating policy-related services, Kotak Life Insurance customer care team is committed to delivering exceptional service to their valued policyholders.

Kotak Life Insurance Customer Care Details

Below are the customer care details of Kotak Life Insurance:

Parameters Specifications
Kotak Life Insurance Toll-Free No. 1800 209 8800
Kotak Life Insurance Toll-Free No. for Group Plans 1800 120 7856
Kotak Life Insurance Timings 08:00 AM to 10:00 PM (Monday to Saturday) (excluding public holidays)
Kotak Life Insurance Customer Care Whatsapp No. 93210 03007
Kotak Life Insurance Customer Care Email ID www.kli.in/WECARE, clientservicedesk@kotak.com.

Services Provided by Kotak Life Insurance Customer Care

The Kotak Life Insurance customer care team offers 24/7 helpline assistance with various services to policyholders, aiming to provide comprehensive support and assistance throughout their insurance journey. Here are the key services Kotak Life Insurance Customer Care provides:


Policy information and Details

Customer care representatives can provide detailed information about your policy, including coverage, benefits, premiums, and maturity dates.


Premium Payments and Adjustments

You can make premium payments, change your payment mode, or request adjustments to your policy through customer care.


Claims Assistance

If you need to file a claim, customer care will guide you through the process, answer your questions, and help you complete the necessary paperwork.


Policy Modifications

You can request changes to your policy, such as adding riders or beneficiaries, through customer care.


Surrender or Termination

If you need to surrender or terminate your policy, customer care will explain the process and implications.


Quote Enquiry

You can request a free quote for any Kotak Life insurance product through customer care.


Renewal Reminders

Customer care will send you reminders when your policy is up for renewal.


Grievance Redressal

If you have any complaints or concerns about Kotak Life's services, you can contact customer care for resolution.

Kotak Life Insurance Contact Details

To contact Kotak Life Insurance customer care, you can use the below-mentioned contact details:

Corporate Office Address:8th Floor, Plot # C- 12, G-Block, BKC, Bandra (E), Mumbai – 400 051.

Website: www.kotaklife.com


Toll-Free No.:1800 209 8800

Some Major Branches and their Addresses of Kotak Life Insurance

Kotak Life Insurance Company has several branches nationwide. Here are some major branches of Kotak Life Insurance:

State City Customer helpline number Address
Delhi New Delhi 8655962889 Unit no 1006 to 1008, 10th floor, "Ambadeep Building" situated at 14 Kasturba Gandhi Marg, New Delhi, Delhi, 110001
Maharashtra Mumbai 8976920932 Shop no. 201, 2nd floor, “Neelyog Square” Situated at R. B. Mehta Road, Ghatkopar (E), Mumbai, Maharashtra, 400075
Madhya Pradesh Indore 8976809867 4th floor, Unit No. 423, Benchmark, Near Satya Sai Square, Vijay Nagar 4th floor, Unit No. 423, Benchmark, Indore, Madhya Pradesh, 452010
Karnataka Bangalore 080-23409933 1st floor, Savitru Elegance, Situated at 722/6, Dr. Modi Road, West of Cord, Bangalore, Karnataka, 560086
Uttar Pradesh Lucknow 8655928164 Unit no., 601, 6th floor, “Urbanac Business Park”, Plot No.A-1 Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh, 226010
Telangana Hyderabad 040 23261277 Al Samad Complex,3-6-12 & 13, 3rd floor,Liberty Road, Opp. TTD Bhavan,Himayatnagar, Hyderabad, Telangana, 500029
Maharashtra Pune 020 26452610 711 /C, 3rd floor, Multi Planet, Opp Kumar Pacific Mall, Shankar Seth Road, Pune, Maharashtra , 411038
Tamil Nadu Chennai 044 42022837 Kotak Life Insurance , Neeladri Building,2nd Floor,No.9,Cenatoph Road,Teynampet, Chennai, Tamil Nadu, 600018
Bihar Patna 7903124160 “Grand Plaza”, Unit no. 4006, 4th floor, Municipal Survey Plot no. – 94, Circle no – 6, Ward no. 18,Frazer Road, PO-GPO, PS- Kotwali, Patna, Bihar, 800001
Rajasthan Jaipur 8976780105 First Floor, Unique Destination Showroom No. 12, 12A, 13, 13A, 14, 14A, Laxmi Mandir Crossing, Near Nehru Garden, Tonk Road, Jaipur, Rajasthan, 302015
Uttar Pradesh Ghaziabad 7045086647 1st and 2nd Floor, C-53C, Raj Nagar District Centre, Ghaziabad, Uttar Pradesh, 201001
Gujarat Ahmedabad 9136980683 Office no. 419-420, 4th floor, “Iscon Emporio” Situated at Jodhpur Satellite, Ahmedabad, Gujarat, 380015
Haryana Gurgaon 0124-4231851 Unit no.204 to 206, 2nd Floor, ‘JMD Regent Square’, Situated on Gurgaon Mehrauli Road, Village Sarhaul, Distt. Gurgaon, Haryana, 122001
West Bengal Kolkata 9137588567 1st Floor, Millennium Tower, 237 NSC Bose Road, Bansdroni, Kolkata, West Bengal, 700047
Maharashtra Nagpur 8655975672 'House No. 286, Kinkhede Chambers, 1st Floor, Opposite Chitnavis Centre, Civil Lines, Nagpur, Maharashtra, 440001
Tamil Nadu Coimbatore 0422-4218329 1st floor, Sri Abhirami Towers, 43, B, Cowdy Brown Road, R. S. Puram, Coimbatore, Tamil Nadu, 641002
Haryana Panipat 8655962890 1st Floor, Sita Ram Khushal Chand, GT Road, Adjacent to Vodafone, Panipat, Haryana, 132103
Orissa Bhubaneswar 0674-2380692 Center Point, Plot No. 501/1741/1846, 3rd Floor, Office No.302 & 303, Kharvela Nagar, Janpath, Bhubaneswar, Orissa, 751001
Punjab Ludhiana 0161-5068228 108, 5th floor,Surya Tower,Above Ebony,The Mall road Ludhiana, Punjab , 141001
Assam Guwahati 0361-2348017 "R.D. Enclave", 3rd Floor, Situtated at Ward No.43, Holding No.3181, Christian Basti, G.S.Road, Guwahati, Assam, 781005
West Bengal Siliguri 2642326 3rd floor, “SATURN’S”, Sevoke Road, Siliguri Siliguri, West Bengal, 734001
Chandigarh Chandigarh 0172-5076175 S.C.O - No. 359-360, 2nd floor, Sector 35 B, Chandigarh, Chandigarh , 160035

Kotak Life Insurance Grievance Redressal

Kotak Life Insurance is committed to addressing policyholders' complaints promptly and effectively. They have a well-defined grievance redressal process to ensure customer satisfaction. If you are not satisfied with the solution or do not receive a response to your query within 15 days, you can connect with Kotak Life Insurance Grievance Redressal Team. Here is an overview of Kotak Life Insurance grievance redressal contact details:

Grievance Redressal Unit

Kotak Mahindra Life Insurance Company Ltd.,

9th Floor,Intellion Square (Bldg No. 4),

Infinity IT Park,Gen. AK Vaidya Marg,

Malad East, Mumbai - 400 097

Email ID: kli.grievance@kotak.com

Concern Persons

Senior Grievance Officer, Ms. Nisha Almeida

Email ID:kli.grievance@kotak.com

Customer Care Head,Ms. Kalparupa Datta

Email ID:kli.grievance@kotak.com

Chief Grievance Redressal Officer, Mr. Muralikrishna Cheruvu

Email ID: kli.chiefgro@kotak.com

Insurance Ombudsman Offices

The Insurance Ombudsman is an independent authority appointed by the Insurance Regulatory and Development Authority of India (IRDAI) to handle complaints related to insurance. Suppose you are dissatisfied with the Kotak Life Insurance customer service response, and even the grievance redressal cannot provide you with a satisfactory resolution. In this case, you can contact the IRDAI Grievance Redressal Call Center using the details given below.

Toll-free number:1800 4254 732

Email ID:complaints@irda.gov.in

List of Ombudsman Offices along with their Addresses

Policyholders can reach out to the nearest branch of the Insurance Ombudsman. Below is the list of insurance ombudsmen across India:

Name of Center Jurisdiction
Office of the Insurance Ombudsman - Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal - 462 003 Tel.: 0755 - 2769201 / 2769202 Fax: 0755 - 2769203 Email: bimalokpal.bhopal@ecoi.co.in
Madhya Pradesh Chhattisgarh
Office of the Insurance Ombudsman - Jeevan Soudha Building, PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru - 560 078 Tel.: 080 - 26652048 / 26652049 Email: bimalokpal.bengaluru@ecoi.co.in
Office of the Insurance Ombudsman - Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad - 380 001 Tel.: 079 - 25501201/02/05/06 Email:bimalokpal.ahmedabad@ecoi.co.in
Gujarat, Dadra & Nagar Haveli, Daman and Diu
Office of the Insurance Ombudsman - Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301 Tel.: 0120-2514250 / 2514252 / 2514253 Email: bimalokpal.noida@ecoi.co.in
State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshahar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiram Nagar, Saharanpur
Office of the Insurance Ombudsman - 62, Forest Park, Bhubaneswar - 751 009 Tel.: 0674 - 2596461 /2596455 Fax: 0674 - 2596429 Email: bimalokpal.bhubaneswar@ecoi.co.in
Office of the Insurance Ombudsman - S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 - D, Chandigarh - 160 017 Tel.: 0172 - 2706196 / 2706468 Fax: 0172 - 2708274 Email: bimalokpal.chandigarh@ecoi.co.in
Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh
PATNA Office of the Insurance Ombudsman - 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna 800 006 Bihar, Jharkhand
Office of the Insurance Ombudsman - 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001 Tel.: 0522 - 2231330 / 2231331 Fax: 0522 - 2231310 Email: bimalokpal.lucknow@ecoi.co.in
Districts of Uttar Pradesh: Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorakhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar
MUMBAI Office of the Insurance Ombudsman - 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054 Tel.: 022 - 26106552 / 26106960 Fax: 022 - 26106052 Email: bimalokpal.mumbai@ecoi.co.in Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane
Office of the Insurance Ombudsman - Jeevan Nidhi - II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005 Tel.: 0141 - 2740363 Email: Bimalokpal.jaipur@ecoi.co.in
KOLKATA Office of the Insurance Ombudsman - Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, KOLKATA - 700 072 Tel.: 033 - 22124339 / 22124340 Fax: 033 - 22124341 Email: bimalokpal.kolkata@ecoi.co.in West Bengal, Sikkim, Andaman & Nicobar Islands
Office of the Insurance Ombudsman - 2nd Floor, Pulinat Building., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015 Tel.: 0484 - 2358759 / 2359338 Fax: 0484 - 2359336 Email: bimalokpal.ernakulam@ecoi.co.in
Kerala, Lakshadweep, Mahe-a part of Pondicherry
DELHI Office of the Insurance Ombudsman - 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi - 110 002 Tel.: 011 - 23232481/23213504 Email: bimalokpal.delhi@ecoi.co.in Delhi
Office of the Insurance Ombudsman - Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati - 781001(ASSAM) Tel.: 0361 - 2632204 / 2602205 Email: bimalokpal.guwahati@ecoi.co.in
Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura
Office of the Insurance Ombudsman - Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, CHENNAI - 600 018. Tel.: 044 - 24333668 / 24335284 Fax: 044 - 24333664 Email: bimalokpal.chennai@ecoi.co.in
Tamil Nadu, Pondicherry Town, and Karaikal (that is a part of Pondicherry)
Office of the Insurance Ombudsman - 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi -Ka -Pool, Hyderabad - 500 004 Tel.: 040 - 67504123 / 23312122 Fax: 040 - 23376599 Email: bimalokpal.hyderabad@ecoi.co.in
Andhra Pradesh, Telangana, Yanam, and part of Territory of Pondicherry


Kotak Life Insurance customer care provide exceptional assistance to policyholders. With a customer-centric approach, multiple communication channels and a wide range of services, Kotak Life Insurance ensures that policyholders get the necessary assistance at every stage of their insurance journey. Policyholders can easily connect with the customer care team through various communication channels, including toll-free helpline, email support, live chat, and branch visits.

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