Pramerica Life Insurance understands the importance of peace of mind regarding your loved ones' financial security. It has firmly established itself as a trusted partner, providing exceptional customer service and tailored solutions to help secure your financial future.
As one of the leading life insurance providers, Pramerica Life Insurance has consistently demonstrated its commitment to providing an unparalleled customer experience, ensuring that policyholders receive the support and guidance they need at every step of their insurance journey.
Pramerica Life Insurance Customer Care Details
Below are the customer care details of Pramerica Life Insurance:
| Particular | Details |
|---|---|
| Pramerica Life Insurance Contact No. | 1860 500 7070, 011-48187070 |
| Pramerica Life Insurance Toll-Free No. (For Group Plan) | 1800 102 7070 |
| Pramerica Life Insurance Email ID | contactus@pramericalife.in |
| Pramerica Life Insurance Email ID for Group Plans | group.services@pramericalife.in |
| Pramerica Life Insurance Email ID for Claim Intimation | claims@Pramericalife.in |
| Pramerica Life Insurance WhatsApp Number | +91 9289207070 |
Quick Assistance on SMS
For instant assistance regarding your policy, you can SMS Pramerica Life Insurance at 5607070 in a pre-defined format.
| Mobile Number Registration | MOBILE <9 digit policy number> <Insured’s Date Of Birth in DDMMYYYY format> to 5607070 |
|---|---|
| Email Address Registration | SMS EMAIL <9 digit policy number> <email address> to 5607070 |
| Policy Information | SMS POLINFO <9 digit policy number> to 5607070 |
| Fund Value | SMS FUNDVAL <9 digit policy number> to 5607070 |
| Unit Statement | SMS UNITST <9 digit policy number> to 5607070 |
| Premium Certificate | SMS PRMCERT <9 digit policy number> to 5607070 |
Pramerica Life Insurance Contact Details
To connect with Pramerica Life Insurance customer care, you can use the following contact details:
Corporate Office Address
TOWER-B, 4TH FLOOR, BUILDING NO.-9, CYBER CITY, DLF CITY PHASE-III, Gurugram, Haryana, 122002
Customer Service Numbers
- 1860 500 7070 (Local charges apply)
- 011-4818 7070 (9:30 AM to 6:30 PM) (Monday - Saturday)
SMS Service
SMS “LIFE” to 5607070 & WhatsApp on +91 9289207070
Email: contactus@pramericalife.in
Services Provided by Pramerica Life Insurance Customer Care
Pramerica Life Insurance has developed a digital ecosystem that seamlessly helps customers. Through its user-friendly website and mobile app, policyholders can access every resource and functionality at their fingertips, including:
- Policy Information: Policyholders can easily view and manage coverage details, including policy terms, benefits and premium payment schedules.
- Claim Submission and Tracking: Pramerica Life Insurance’s digital platform allows policyholders to easily submit and track the status of their claims, eliminating the need for time-consuming paperwork and personal visits.
- Premium Payments: Policyholders can make secure and hassle-free premium payments through various digital payment options, including credit/debit cards, bank transfers, and mobile wallets.
- Educational Resources and Financial Planning Tools: Pramerica's digital platform offers a comprehensive library of educational articles, videos, and interactive tools to help policyholders better understand their coverage and make informed financial decisions.
- Virtual Assistance and Live Chat: Pramerica Life Insurance’s digital ecosystem includes a virtual assistant and live chat functionality, which provides real-time answers and guidance for policyholders who prefer more immediate support.
Pramerica Life Insurance Contact Channel
Pramerica Life Insurance offers multiple contact channels for policyholders and potential customers to reach their customer care team. Here are the key contact channels provided by Pramerica:
Toll-free Helpline
- Pramerica Life Insurance has a toll-free customer care helpline that is available 24/7.
- You can call this number to speak with a customer service representative and get immediate assistance.
- It is equipped to handle policy information, claims, billing, and other general support inquiries.
Email Support
- You can reach out to the Pramerica Life Insurance customer care team via email.
- The email support channel allows for detailed written communication and the submission of supporting documents if required.
- Pramerica Life Insurance responds typically within 1-2 business days, depending on the complexity of the inquiry.
Self-Service Portal
- Policyholders can manage their accounts, view policy details, track claims, and perform policy-related activities.
- You can also access educational resources, calculators, and other tools to help policyholders make informed decisions.
Branch Network
- Pramerica Life Insurance has an extensive network of branch offices nationwide, where policyholders can visit in person to receive face-to-face assistance.
- The branch representatives can help with policy-related queries, claims processing, and other administrative tasks.
Some Major Branches and their Addresses of Pramerica Life Insurance
Pramerica Life Insurance has 131 branches across India. Below are some of the major branches of Pramerica Life Insurance in major cities in India:
| State | City | Branch Code | Address |
|---|---|---|---|
| Delhi | New Delhi | AFN | Third Floor Of Arunachal Building, Office No. 303, 19, Barakhamba Road, New Delhi – 110001 |
| Maharashtra | Mumbai | MUM | Unit Nos. 401 To 407, 4th Floor, Sterling Center, Andheri Kurla Road, Chakala, Andheri East, Mumbai – 400069. |
| Madhya Pradesh | Indore | IDR | 503-505, 5th Floor, Airen Heights, Scheme No.54, Pu-3, Plot No.13/14, Vijay Nagar, Indore, M.P. - 452010. |
| Karnataka | Bangalore | BLR | Ground Floor, Building Known As Kaustubha, Municipal No: 739/21/1 (Citb No: 739), Pid No: 60-104-21/1, Tenth Main Road, Fourth Block, Ward No: 60, Jayanagar, Bangalore - 560011 |
| Uttar Pradesh | Lucknow | LKO | 2nd Floor, House No.34/11B Situated At Kh. No.104, 109, 110 And 111, Shahnazaf Road, Ward No.19, Hazratganj, Lucknow – Up 226001 |
| Telangana | Hyderabad | HYD | 1st Floor, House No.6-3-1090/B/4, Survey No.31/1, The Grand, Raj Bhavan Road, Somajiguda, Somajiguda, Hyderabad – 500082- (Telangana) |
| Maharashtra | Pune | PUN | 8th Floor, B-Wing, Office No.807|08|09|10, Sourab, Hall, Opp Jahangir Hospital, Tadiwala Raod. Near Pune, Railway Station, Pune - 411001 |
| Tamil Nadu | Chennai | CH3 | 2nd Floor, House No. C – 26, Door No. 181 (7), 2nd Avenue, Ad Block, Survey No. 80 Part & 81 Part, Tamil Nadu Housing Board, Vill.- Naduvakkarai, Anna Nagar, Chennai - 600040 |
| Bihar | Patna | PTA | 2nd Floor, Plot No-291, - Danapur Main Road, Saguna More, Mainpura, Danapur Cantt, Patna, Bihar- 801503 |
| Rajasthan | Jaipur | JAI | 2nd Floor, Unit No 205 & 206 Of Building City Corporate Situated At Malviya Marg, C- Scheme, Jaipur – 302001 |
| Uttar Pradesh | Agra | AGA | Unit 13&14, First Floor, Situated At Block No. E-15/8, Prince Tower, Sanjay Place Commercial Centre, Hariparwat Ward, Tehsil And Distt. Agra, Uttar Pradesh 282002. |
| Gujarat | Surat | SUR | Shop Block No.U -18, Upper Ground Floor, Jolly Plaza, Athwa, Surat, Gujarat- 395001. |
| Haryana | Gurgaon | GUR | Ground Floor, Building No-9, Tower-B, Cyber City, DLF City PH-III, Gurgaon, Haryana 122002 |
| West Bengal | Kolkata | KOL | Fourth Floor, Krishna Building, Plot No. 697, Anandapur, Opp. Manovikas Kendra Kolkata, West Bengal – 700107. |
| Maharashtra | Nagpur | NGP | Fifth Floor Of Landmark Complex, Wardha Road, Ramdaspeth, Ward No.72, Nagpur – 440010 |
| Tamil Nadu | Coimbatore | COI | Third Floor, Door No. 1073 & 1074, A-Block, Flat Nos. Uo 303, 304, III Floor, Raheja Centre, Avinashi Road, Coimbatore 641018. |
| Haryana | Faridabad | FBD | 2nd Floor, Sco-3, Sector-16, Faridabad, Haryana – 121002 |
| Orissa | Bhubneshwar | BBR | 2nd Floor, Plot No. N-4/237, Bs 136 (Revised), Irc, Nayapalli, New Capital Bhubaneswar – 751015 (Odisha). |
| Punjab | Ludhiana | LUD | 5th Floor, Kunal Tower, 88, Mall Road, Ludhiana, Punjab – 141001 |
| Assam | Guwahati | GUW | Fourth Floor, Ganpati Enclave, G.S. Road, Ulubari, Guwahati (District: Kamrup), Assam – 781007 |
| West Bengal | Siliguri | SIL | 2nd Floor of Jeevan Deep Building, Plot No 105/325 & 105/326. Ward No. XIII Under Siliguri Municipal Corporation, Sevoke Road Salugara Siliguri, W.B. - 734008 |
| Chattisgarh | Raipur | RAI | Pramerica Life Insurance Limited, Shop No.-83, 84 & 85, 1st Floor, Rajendra Complex, Surana Cloth Market, Opposite-City Center Mall Above Sukh Sagar Restaurant, Devendra Nagar, Pandri, Raipur - 492004, (Chhattisgarh) |
Pramerica Life Insurance Grievance Redressal
Pramerica Life Insurance has a well-defined grievance redressal process to address customer concerns and complaints. The company aims to resolve complaints fairly, transparently and promptly. Here are the contact details of the Pramerica Life Insurance Grievance Redressal Team:
Grievance Redressal Department
Pramerica Life Insurance Co. Limited,
Head office: Pramerica Life Insurance Limited. 4th Floor, Building No. 9 B, Cyber City, DLF City Phase III, Gurgaon-122002.
Email ID: GRO@pramericalife.in.
Insurance Ombudsman Offices
Pramerica Life Insurance policyholders who are unsatisfied with the resolution provided by the company's internal grievance redressal team can request further assistance. The Insurance Ombudsman is an independent authority appointed by the Government of India to resolve insurance-related disputes. Here is the list of Insurance Ombudsman offices in different regions of India:
| City | Officer Name | Address | Areas of Jurisdiction | Contact Details |
|---|---|---|---|---|
| AHMEDABAD | Shri Collu Vikas Rao | Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th Floor, Tilak Marg, Relief Road, Ahmedabad – 380 001 | State of Gujarat and Union Territories of Dadra & Nagar Haveli and Daman and Diu | Tel.:- 079-25501201/02/05/06 Email:- bimalokpal.ahmedabad@ecoi.co.in |
| BENGALURU | Mr Vipin Anand | Office of the Insurance Ombudsman, Jeevan Soudha Building, PID No.57-27-N-19, Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase, Bengaluru-560 078 | Karnataka | Tel.:- 080-26652048 / 26652049 Email:- bimalokpal.bengaluru@ecoi.co.in |
| BHOPAL | Shri R. M. Singh | Office of the Insurance Ombudsman, Janak Vihar Complex,2nd Floor, 6, Malviya Nagar, Opp.Airtel Office, Near New Market, Bhopal – 462 033 | States of Madhya Pradesh and Chattisgarh. | Tel.:- 0755-2769201/202 Fax:- 0755-2769203 Email:- bimalokpalbhopal@ecoi.co.in |
| BHUBANESHWAR | Shri Manoj Kumar Parida | Office of the Insurance Ombudsman,62, Forest Park, Bhubaneshwar – 751 009. | State of Orissa. | Tel.:- 0674-2596461 / 2596455 Fax:- 0674-2596429 Email:- bimalokpal.bhubaneswar@ecoi.co.in |
| CHANDIGARH | Mr Atul Jerath | Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. | States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Chandigarh | Tel.:- 0172-2706196/5861 / 2706468 Fax:- 0172-2708274 Email:- bimalokpal.chandigarh@ecoi.co.in |
| CHENNAI | Shri N. Sankaran | Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453 (old 312), Anna Salai, Teynampet, CHENNAI – 600 018. | State of Tamil Nadu and Union Territories - Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry) | Tel.:- 044-24333668 / 24335284 Fax:- 044-24333664 Email:- bimalokpal.chennai@ecoi.co.in |
| DELHI | Ms Sunita Sharma | Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. | State of Delhi | Tel.:- 011-23232481/23213504 Email:- bimalokpal.delhi@ecoi.co.in |
| ERNAKULAM | Shri G. Radhakrishnan | Office of the Insurance Ombudsman,2nd floor, Pulinat Building, Opp. Cochin Shipyard, M.G. Road, Ernakulum - 682 015. | Kerala, Lakshadweep, Mahe-a part of Pondicherry | Tel.:- 0484-2358759/2359338 Fax:- 0484-2359336 Email:- bimalokpal.ernakulum@ecoi.co.in |
| GUWAHATI | Shri Somnath Ghosh | Office of the Insurance Ombudsman, 'Jeevan Nivesh’, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM). | States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura. | Tel.:- 0361- 2132204 / 2132205 Fax:- 0361-2732937 Email:- bimalokpal.guwahati@ecoi.co.in |
| HYDERABAD | Shri N. Sankaran | Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court" Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004 | States of Andhra Pradesh, Telangana and Union Territory of Yanam - a part of the Union Territory of Pondicherry | Tel.:- 040-65504123/23312122 Fax:- 040-23376599 Email:- bimalokpal.hyderabad@ecoi.co.in |
| JAIPUR | Shri Rajiv Dutt Sharma | Office of the Insurance Ombudsman, Jeevan Nidhi-II Bldg., Ground Floor, Bhawani Singh Marg, Jaipur - 302005. | State of Rajasthan | Tel.:- 0141-2740363 Email:- bimalokpal.jaipur@ecoi.co.in |
| KOLKATA | Ms Kiran Sahdev | Office of the Insurance Ombudsman, Hindustan Building Annexe, 4th floor, 4, CR Avenue, Kolkata - 700 072 | States of West Bengal, Bihar, Sikkim and Union Territories of Andaman and Nicobar Islands. | Tel.:- 033-22124339 / 22124340 Fax:- 033-22124341 Email:- bimalokpal.kolkata@ecoi.co.in |
| LUCKNOW | Shri. Atul Sahai | Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow-226 001 | District of Uttar Pradesh: Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sulanpur, Maharajganj, Santkabirnagar, Azamgarh, Kaushinagar, Gorkhpur, Deoria, Mau, Chandauli, Ballia, Sidharathnagar. | Tel.:- 0522-2231330 / 2231331 Fax:- 0522-2231310. Email:- bimalokpal.lucknow@ecoi.co.in |
| MUMBAI | Shri Somnath Ghosh | Office of the Insurance Ombudsman,3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054 | States of Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane. | Tel.:- 022-26106928/360/889 Fax:- 022-26106052 Email:- bimalokpal.mumbai@ecoi.co.in |
| NOIDA | Shri Bimbadhar Pradhan | Office of the Insurance Ombudsman, Bhagwan Sahai Palace, 4th Floor, Main Road, Naya Bans, Sector-15, Gautam Budh Nagar, Noida | States of Uttaranchal and the following Districts of Uttar Pradesh:. Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshahar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozabad, Gautam Budh Nagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur | Tel.: 0120-2514250 / 2514252 / 2514253 Email:- bimalokpal.noida@ecoi.co.in |
| PATNA | Ms Susmita Mukherjee | Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna - 800 006. | States of Bihar and Jharkhand. | Tel.: 0612-2680952 Email:- bimalokpal.patna@ecoi.co.in |
| PUNE | Shri Sunil Jain | Office of the Insurance Ombudsman, Jeevan Darshan Building, 3rd Floor, CTS Nos. 195 to 198, NC Kelkar Road, Narayan Peth, Pune - 411 030 | States of Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region | Tel: 020 -41312555 Email:- bimalokpal.pune@ecoi.co.in |
Conclusion
Pramerica Life Insurance is committed to providing exceptional customer service and resolving every customer question. By combining personalized support and digitalization, the company has established itself as a trusted partner to safeguard the financial future of its policyholders.
Whether you are seeking life insurance coverage, filing a claim, or simply having questions about your policy, the Pramerica Life Insurance customer care team is ready to provide guidance, responsiveness, and empathy. You can rest assured that your financial security is in the hands of a company that truly values your well-being and is committed to supporting you every step of the way.