Overview
SBI Life Insurance is one of the leading life insurance companies in India. It understands the importance of providing excellent customer service. With a dedicated customer care team, SBI Life Insurance aims to address customer queries and concerns and provide assistance throughout the policy lifecycle. This article will delve into the various aspects of SBI Life Insurance customer care, including the different contact channels, services offered, and tips for effective communication. Whether you are an existing policyholder or considering SBI Life Insurance, understanding their customer care capabilities will ensure a smooth and satisfactory experience.
SBI Life Insurance Customer Care Details
Below are the customer care details of SBI Life Insurance:
| Particulars | Details |
|---|---|
| SBI Life Insurance Toll-Free No. | 1800 267 9090 |
| SBI Life Insurance Email ID | info@sbilife.co.in |
| SBI Life Insurance SIM Liberate | 56161 |
| SBI Life Insurance Corporate Office Number | 022-6191 0000 |
Services Provided by SBI Life Insurance Customer Care .
SBI Life Insurance provides comprehensive customer care services to its customers. SBI Life provides various key services to customers, such as:
Policy Information and Details
You can get details about your SBI Life Policy coverage, benefits, premiums, and maturity dates.
Premium Payments and Adjustment
You can make premium payments, change your payment mode, or request adjustments to your SBI policy.
Claims Assistance
Customer care representatives can guide you through the claim process, answer your questions, and help you complete the necessary paperwork.
Surrender or Termination
If you need to surrender or terminate your policy, customer care will explain the process and implications.
Product Information
Representatives can provide information about SBI Life's various insurance products and help you choose the right one for your needs.
Quote Requests
You can request a free quote for any SBI Life insurance product.
Renewal Reminders
Customer care will send you reminders when your policy is up for renewal.
Grievance Redressal
If you have any complaints or concerns about SBI Life's services, you can contact customer care for resolution.
SBI Life Smart Care
This online portal allows you to manage your policy online, access product information, and get instant quotes.
Live Chat
You can chat with a customer care representative online through the SBI Life website.
SBI Life Insurance Contact Channel ?
SBI Life Insurance offers various ways through which policyholders can contact them:
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Toll-Free Helpline
SBI Life offers a toll-free helpline number (1800 267 9090) from 9:00 AM to 9:00 PM (Monday to Saturday).
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Official Website
You can access your policy information, make payments, and submit requests online through the SBI Life website.
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Mobile App
The SBI Life app allows you to manage your policy on the go.
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Company’s Branches
You can visit any of SBI Life's branches across India for in-person assistance.
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Missed Call Service
Give a missed call to specific numbers for different services like getting Fund Value, Premium Paid Certificate, updating personal details, etc.
SBI Life Insurance Contact Details
To connect with SBI Life Insurance customer care, you can use the following contact details:
Registered & Corporate Office: SBI Life Insurance Co. Ltd, Natraj, M.V. Road & Western Express Highway Junction, Andheri (East), Mumbai - 400 069.
SBI Life Insurance Corporate Office No.: 022-6191 0000
Some Major Branches and their Addresses of SBI Life Insurance
SBI Life Insurance has over 900 branches across India. Below are some of the major branches of SBI Life Insurance in major cities of India:
| State | City | Customer helpline number | Address |
|---|---|---|---|
| Delhi | New Delhi | 011-43697404/05/06 | SBI LIFE INSURANCE COMPANY LTD, 2ND FLOOR, A BLOCK, ANNEXE BUILDING, STATE BANK OF INDIA, 11, PARLIAMENT STREET, City: NEW DELHI District: CENTRAL DELHI State: DELHI - 110001 |
| Maharashtra | Mumbai | 022 - 68205300 | SBI LIFE INSURANCE COMPANY LTD, 2ND FLOOR, UNIT NO. 211, 212, 213, 214, 223 & 224, BONANZA B - WING, SAHAR PLAZA, J. B. NAGAR, M. V. ROAD, ANDHERI (EAST) City: MUMBAI District: MUMBAI SUBURBAN State: MAHARASHTRA - 400059 |
| Madhya Pradeshs | Indore | 0731-4288555 | SBI LIFE INSURANCE COMPANY LTD, 6TH FLOOR, OMEGA TOWER, 32 MECH NAGAR EXTN, SAYAJI CLUB ROAD, SCHEME NO. 54, VIJAY NAGAR, City: INDORE District: INDORE State: MADHYA PRADESH - 452010 |
| Karnataka | Bangalore | 080 - 26575460 / 61 / 62 / 63 | SBI LIFE INSURANCE COMPANY LTD, PLOT NO. 96/04, 2ND FLOOR, CHANDRASALES, SOUTH END ROAD, BASAVANGUDI City: BENGALURU District: BANGALORE URBAN State: KARNATAKA - 560004 |
| Uttar Pradesh | Lucknow | 0522-6716031,32,33 | SBI LIFE INSURANCE COMPANY LTD, GROUND FLOOR, METRO TOWER, 34/1, OPP SAHARAGANJ, SHAHNAJAF ROAD, HAZRATGANJ City: LUCKNOW District: LUCKNOW State: UTTAR PRADESH - 226001 |
| Telangana | Hyderabad | 4027138913 | SBI LIFE INSURANCE COMPANY LTD, 2ND FLOOR, SBH BLDG, KUSHAGUDA BRANCH, ECIL X ROADS City: HYDERABAD District: HYDERABAD State: TELANGANA - 500062 |
| Maharashtra | Pune | 8530156226 | SBI LIFE INSURANCE COMPANY LTD, 1ST FLOOR, OFFICE NO. 102, BHAMA EMERALD, SR. NO. 29, PLOT NO. 52, OPP. CHITALE BANDHU MITHAIWALE, PUNE - SATARA ROAD, DHANKAWADI, PUNE, PUNE DISTRICT City: PUNE District: PUNE State: MAHARASHTRA - 411043 |
| Tamil Nadu | Chennai | 044-42334052 / 53 / 54 / 56 / 57 | SBI LIFE INSURANCE COMPANY LTD, 1ST FLOOR, NO 4, BHARATHI TOWERS, OPPOSITE TO NEW LIFE AG CHURCH, LITTLE MOUNT, CHENNAI, TAMIL NADU City: CHENNAI District: CHENNAI State: TAMIL NADU - 600015 |
| Bihar | Patna | 0612 - 2260312 / 244 / 178 | SBI LIFE INSURANCE COMPANY LTD, 6TH FLOOR, KAMINI CENTRE, NEW PATLIPURA COLONY, BORING ROAD City: PATNA District: PATNA State: BIHAR - 800013 |
| Rajasthan | Jaipur | Phone: 0141 - 4151300 | SBI LIFE INSURANCE COMPANY LTD SUDHARMA IIND, IIIRD FLOOR, LAL KHOTI SHOPPING CENTRE, OPPOSITE KISAN BHAWAN, TONK ROAD City: JAIPUR District: JAIPUR State: RAJASTHAN - 302016 |
| Uttar Pradesh | Agra | 0562 - 404741 / 11 | SBI LIFE INSURANCE COMPANY LTD, 6TH FLOOR, SHOP NO. 601, 602, 603, CORPORATE PARK, BLOCK - 109, SANJAY PALACE City: AGRA District: AGRA State: UTTAR PRADESH - 282002 |
| Gujarat | Ahmedabad | 079-66616263 | SBI LIFE INSURANCE COMPANY LTD, 5TH FLOOR, OFFICE NO. 502 AND 503, IFCI BHAWANNEAR LAL BUNGLOW, CG ROAD City: AHMEDABAD District: AHMEDABAD State: GUJARAT - 380006 |
| Haryana | Gurgaon | 9540220800 | SBI LIFE INSURANCE COMPANY LTD 2ND FLOOR, RALLI TOWER, SCO NO. 2 AND 3, SECTOR – 39, BEHIND UNITECH CYBER PARK City: GURUGRAM District: GURUGRAM State: HARYANA - 122001 |
| West Bengal | Kolkata | 033 - 64510668 | SBI LIFE INSURANCE COMPANY LTD, 2ND FLOOR, ANAR CHEMBER, 5, WARD NO. 46, B. N. SARKAR SARANI City: KOLKATA District: HOWRAH (HAORA) State: WEST BENGAL - 700013 |
| Maharashtra | Nagpur | 0712-6681300 | SBI LIFE INSURANCE COMPANY LTD, 3RD FLOOR "SHANTI HEIGHTS" HARIHAR BUILDING, BESA T- POINT, BELTARODI ROAD, MANISH NAGAR, NAGPUR City: NAGPUR District: NAGPUR State: MAHARASHTRA - 440037 |
| Tamil Nadu | Coimbatore | 0422 - 4200997 / 4367894 | SBI LIFE INSURANCE COMPANY LTD, 2ND FLOOR, SBI - PBB SAIBABA COLONY BRANCH BUILDING, NO. 59, BHARATHI PARK, 6TH CROSS ROAD City: COIMBATORE District: COIMBATORE State: TAMIL NADU - 641043 |
| Haryana | Panipat | 9991097713 | SBI LIFE INSURANCE COMPANY LTD, 2ND FLOOR, KHEWAT NO – 760/577, OPPOSITE SUVIDHA MALL, MAIN G.T.ROAD, GOHANA CHOWK City: PANIPAT District: PANIPAT State: HARYANA - 132103 |
| Orissa | Bhubaneswar | 0674 - 3205243 / 3201520 / 2392688 / 2394288 | SBI LIFE INSURANCE COMPANY LTD, 1ST FLOOR, BHASKER TOWERS, OPP. GIRIDURGA TEMPLE, 73, KHARABELA NAGAR, City: BHUBANESWAR District: KHURDA State: ODISHA - 751001 |
| Punjab | Ludhiana | 0161-5050109 | SBI LIFE INSURANCE COMPANY LTD, 1ST FLOOR, SCO 17 AND 18 D, MODEL TOWN EXTENSION, D-BLOCK MARKET City: LUDHIANA District: LUDHIANA State: PUNJAB - 141002 |
| Assam | Guwahati | 0361-2463836 | SBI LIFE INSURANCE COMPANY LTD, 1ST FLOOR AVANTIKA NILAY, ULUBARI BAZAR ROAD, ULUBARI, GUWAHATI, ASSAM City: GUWAHATI District: KAMRUP METRO State: ASSAM - 781007 |
| West Bengal | Siliguri | 0353-2526368 | SBI LIFE INSURANCE COMPANY LTD, 4TH FLOOR, JEEVANDEEP BUILDING, WARD NO - 42, 4TH MILE, SALUGARASEVOKE ROAD, PO - SALUGARA, PS - BHAKTINAGAR City: SILIGURI District: DARJEELING State: WEST BENGAL - 734008 |
| Chandigarh | Chandigarh | 0172 - 2672500/ 2672600/ 2650586 | SBI LIFE INSURANCE COMPANY LTD, 1ST FLOOR, PLOT NO.144, INDUSTRIAL AREA - PH 2 City: CHANDIGARH District: CHANDIGARH State: CHANDIGARH - 160002 |
SBI Life Insurance Grievance Redressal
SBI Life Insurance understands the importance of addressing customer complaints and providing satisfactory solutions. The company has set up a quick and simple complaint redressal process to handle customer concerns efficiently. Here are the contact details of SBI Life Insurance Grievance Redressal Team:
SBI Life Insurance Company Limited
Address: Central Processing Center 7th Level (D Wing) & 8th Level, Seawoods Grand Central, Tower 2, Plot No R-1, Sector - 40, Seawoods, Nerul Node Navi Mumbai-400 706 Email ID: hcr@sbilife.co.in
Concern Person
Level 1: Mr Sanjay Kumar (SVP & Chief of Client Relationship)
SBI Life Insurance Company Limited
Central Processing Centre
7th Level (D Wing) & 8th Level, Seawoods Grand Central,
Tower 2, Plot No R-1, Sector - 40,
Seawoods, Nerul Node,
Navi Mumbai - 400706
Telephone No. 022-66456785
Email - hcr@sbilife.co.in
Level 2: Mr Prem Vidyarthi (Chief Operating Officer)
SBI Life Insurance Company Limited
Central Processing Centre
7th Level (D Wing) & 8th Level, Seawoods Grand Central,
Tower 2, Plot No R-1, Sector - 40,
Seawoods, Nerul Node,
Navi Mumbai - 400706
Telephone No. 022-6645 6100
Email - coosoffice@sbilife.co.in
Insurance Ombudsman Offices
SBI Life Insurance policyholders unsatisfied with the resolution provided by the company's internal grievance redressal team can request further assistance. The Insurance Ombudsman is an independent authority appointed by the Government of India to resolve insurance-related disputes. Here is the list of Insurance Ombudsman offices in different regions of India:
| City | Officer Name | Address | Areas of Jurisdiction | Contact Details |
|---|---|---|---|---|
| AHMEDABAD | Shri Collu Vikas Rao | Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th Floor, Tilak Marg, Relief Road, Ahmedabad – 380 001 | State of Gujarat and Union Territories of Dadra & Nagar Haveli and Daman and Diu | Tel.:- 079-25501201/02/05/06 Email:- bimalokpal.ahmedabad@ecoi.co.in |
| BENGALURU | Mr Vipin Anand | Office of the Insurance Ombudsman, Jeevan Soudha Building, PID No.57-27-N-19, Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase, Bengaluru-560 078 | Karnataka | Tel.:- 080-26652048 / 26652049 Email:- bimalokpal.bengaluru@ecoi.co.in |
| BHOPAL | Shri R. M. Singh | Office of the Insurance Ombudsman, Janak Vihar Complex,2nd Floor, 6, Malviya Nagar, Opp.Airtel Office, Near New Market, Bhopal – 462 033 | States of Madhya Pradesh and Chattisgarh. | Tel.:- 0755-2769201/202 Fax:- 0755-2769203 Email:- bimalokpalbhopal@ecoi.co.in |
| BHUBANESHWAR | Shri Manoj Kumar Parida | Office of the Insurance Ombudsman,62, Forest Park, Bhubaneshwar – 751 009. | State of Orissa. | Tel.:- 0674-2596461 / 2596455 Fax:- 0674-2596429 Email:- bimalokpal.bhubaneswar@ecoi.co.in |
| CHANDIGARH | Mr Atul Jerath | Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. | States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Chandigarh | Tel.:- 0172-2706196/5861 / 2706468 Fax:- 0172-2708274 Email:- bimalokpal.chandigarh@ecoi.co.in |
| CHENNAI | Shri N. Sankaran | Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453 (old 312), Anna Salai, Teynampet, CHENNAI – 600 018. | State of Tamil Nadu and Union Territories - Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry) | Tel.:- 044-24333668 / 24335284 Fax:- 044-24333664 Email:- bimalokpal.chennai@ecoi.co.in |
| DELHI | Ms Sunita Sharma | Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. | State of Delhi | Tel.:- 011-23232481/23213504 Email:- bimalokpal.delhi@ecoi.co.in |
| ERNAKULAM | Shri G. Radhakrishnan | Office of the Insurance Ombudsman,2nd floor, Pulinat Building, Opp. Cochin Shipyard, M.G. Road, Ernakulum - 682 015. | Kerala, Lakshadweep, Mahe-a part of Pondicherry | Tel.:- 0484-2358759/2359338 Fax:- 0484-2359336 Email:- bimalokpal.ernakulum@ecoi.co.in |
| GUWAHATI | Shri Somnath Ghosh | Office of the Insurance Ombudsman, 'Jeevan Nivesh’, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM). | States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura | Tel.:- 0361- 2132204 / 2132205 Fax:- 0361-2732937 Email:- bimalokpal.guwahati@ecoi.co.in |
| HYDERABAD | Shri N. Sankaran | Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court" Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004 | States of Andhra Pradesh, Telangana and Union Territory of Yanam - a part of the Union Territory of Pondicherry | Tel.:- 040-65504123/23312122 Fax:- 040-23376599 Email:- bimalokpal.hyderabad@ecoi.co.in |
| JAIPUR | Shri Rajiv Dutt Sharma | Office of the Insurance Ombudsman, Jeevan Nidhi-II Bldg., Ground Floor, Bhawani Singh Marg, Jaipur - 302005. | State of Rajasthan | Tel.:- 0141-2740363 Email:- bimalokpal.jaipur@ecoi.co.in |
| KOLKATA | Ms Kiran Sahdev | Office of the Insurance Ombudsman, Hindustan Building Annexe, 4th floor, 4, CR Avenue, Kolkata - 700 072 | States of West Bengal, Bihar, Sikkim and Union Territories of Andaman and Nicobar Islands. | Tel.:- 033-22124339 / 22124340 Fax:- 033-22124341 Email:- bimalokpal.kolkata@ecoi.co.in |
| LUCKNOW | Shri. Atul Sahai | Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow-226 001 | District of Uttar Pradesh: Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sulanpur, Maharajganj, Santkabirnagar, Azamgarh, Kaushinagar, Gorkhpur, Deoria, Mau, Chandauli, Ballia, Sidharathnagar. | Tel.:- 0522-2231330 / 2231331 Fax:- 0522-2231310. Email:- bimalokpal.lucknow@ecoi.co.in |
| MUMBAI | Shri Somnath Ghosh | Office of the Insurance Ombudsman,3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054 | States of Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane. | Tel.:- 022-26106928/360/889 Fax:- 022-26106052 Email:- bimalokpal.mumbai@ecoi.co.in |
| NOIDA | Shri Bimbadhar Pradhan | Office of the Insurance Ombudsman, Bhagwan Sahai Palace, 4th Floor, Main Road, Naya Bans, Sector-15, Gautam Budh Nagar, Noida | States of Uttaranchal and the following Districts of Uttar Pradesh:. Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozabad, Gautam Budh Nagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur | Tel.: 0120-2514250 / 2514252 / 2514253 Email:- bimalokpal.noida@ecoi.co.in |
| PATNA | Ms Susmita Mukherjee | Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna - 800 006. | States of Bihar and Jharkhand. | Tel.: 0612-2680952 Email:- bimalokpal.patna@ecoi.co.in |
| PUNE | Shri Sunil Jain | Office of the Insurance Ombudsman, Jeevan Darshan Building, 3rd Floor, CTS Nos. 195 to 198, NC Kelkar Road, Narayan Peth, Pune - 411 030 | States of Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region | Tel: 020 -41312555 Email:- bimalokpal.pune@ecoi.co.in |
Conclusion
SBI Life Insurance Customer Service is committed to providing exceptional service and support to policyholders. They provide comprehensive support for policy-related queries, claims, premium payments and grievance redressal through various contact channels. By using these customer care services effectively, SBI Life Insurance policyholders can ensure a smooth and satisfying experience. Remember, the customer service team is there to assist you at every stage of your insurance journey, providing the guidance and support needed to meet your needs.