Shriram Life Insurance Customer Care

Shriram Life Insurance Customer Care

  • 14,000+ Network Hospitals
  • 99.06% Claim Settlement Ratio
  • 24x7 Claim Assistance


Shriram Life Insurance is a well-known life insurance provider known for its customer-centric approach. To ensure a seamless experience for policyholders, Shriram Life Insurance offers strong customer care services. This page is a comprehensive guide, providing valuable information about Shriram Life Insurance's customer service department, including contact details, services offered, significant branches and their addresses, and grievance redressal information. Whether you have an enquiry, need assistance with policy-related matters, or need to file a claim, Shriram Life Insurance's customer service team is dedicated to providing prompt and efficient service.

Shriram Life Insurance Customer Care Details

Below are the customer care details of Shriram Life Insurance:

Particulars Details
Shriram Life Insurance Toll-Free No. 1800-103-6116
Shriram Life Insurance Email ID
Shriram Life Insurance Email ID for Claim Related Queries
Shriram Life Insurance Toll-Free No. (NRI) 1800-103-3009
Shriram Life Insurance Helpline No. for Agents 1800-103-2671
Shriram Life Insurance Helpline No. for Buying Policy 1800-103-7401
Shriram Life Insurance WhatsApp Number 91-9015502000

Quick Assistance on SMS

For instant assistance regarding your policy, you can SMS Shriram Life Insurance at 9246033344 in a pre-defined format.

Premium Dues DUES <space> <policynumber>
Policy Status STAT <space> <policynumber>
Last Premium Recieved LPRT <space> <policynumber>
Premium Dues DDAT <space> <policynumber>

Shriram Life Insurance Contact Details

To connect with Shriram Life Insurance customer care, you can use the following contact details:

Registered & Corporate Office:

Ramky Selenium, Plot No:31 & 32, Beside Union Bank Training Centre, Financial District, Gachibowli, Hyderabad-500032, India.

Helpline No.:

  • Customer: 1800-103-6116
  • Agent: 1800-103-2671

Services Provided by Shriram Life Insurance Customer Care

Shriram Life Insurance customer care team provides policyholders with a wide range of services, ensuring their needs are met effectively. Some of the key services offered include:


Policy Status Updates

You can get real-time status updates on your policy, including premium payment history and coverage details.


Premium Payments

You can get guidance on premium payments like online payments, auto-debit setup, and branch payments.


Policy Changes

You can also make changes to your policy, such as changing the nominee and your premium payment frequency.


Download Policy Documents

You can request a copy of your policy document or access it electronically through the Shriram Life app (ShriMithra App) or website.


Claim Intimation

You must inform the Shriram Life customer care about the death or critical illness claim. They will help you with the required documents and procedures for a smooth claim settlement.


Claim Status Updates

You can also track your claim and receive real-time updates.


Product Inquiries

If you have any questions about your policy, such as the premium amount, policy term, or coverage, you can contact customer care for clarification.


Investment Options

You can also discuss potential investment options, such as unit-linked plans, and understand the associated risks and returns.


General Inquiries

You can ask general questions about your policy, insurance concepts, or Shriram Life services.


Technical Issues

You can also get assistance with technical issues related to the Shriram Life app (ShriMithra App), website, or other online services.


Feedback and Complaints

You can also give feedback on your customer experience or register complaints regarding any aspect of your policy or Shriram Life services. Customer care will guide you through the grievance redressal process to ensure a prompt and satisfactory resolution.


Agent Locator

You can find a Shriram Life agent in your area to schedule an in-person meeting for personalized guidance.

Shriram Life Insurance Contact Channel

Shriram Life Insurance offers various ways through which policyholders can contact them:

  • Toll-Free Helpline:Shriram Life Insurance offers a toll-free helpline number (1800-103-6116) from 9:00 AM to 9:00 PM (Monday to Saturday).
  • Official Website:You can access your policy information, make payments, and submit requests online through the Shriram Life Insurance website.
  • Mobile App:The ShriMithra App allows you to manage your policy on the go.
  • Company’s Branches:You can visit any Shriram Life Insurance branch across India for in-person assistance.

Some Major Branches and their Addresses of Shriram Life Insurance

Shriram Life Insurance has 4050 branches across India. Below are some of the major branches of Shriram Life Insurance in major cities in India:

State City Address
Delhi New Delhi Office No 1307/ 1308 A & B 13Th Floor, 4, Vikranth Towers Rajendra Palace, New Delhi, Central Delhi, New Delhi, 110008
Maharashtra Mumbai Flat No.101, Shiv Parvati Apartment, Plot No.5, Sector 4, New Panvel, Navi Mumbai, Mumbai, Mumbai, Maharashtra, 410206
Madhya Pradesh Indore Plot No. 24/B.B, S-5, Sch.78, Sector-B, Opp Shalimar Township, A.B Road, Aarna Square, Indore, Indore, Madhya Pradesh, 452001
Karnataka Bangalore NVR Plaza, III Floor, ½, 10th Main, 29th C Cross, 4th Block, Jaya Nagar, Banglore 560011
Uttar Pradesh Lucknow Door No. 633/063-CC, Gulzar Colony, Chinhat Tieraha, Faizabad Road, Lucknow, Lucknow, Uttar Pradesh, 226016
Telangana Hyderabad 3-6-629, 1st Floor, Opp: Petrol Bunk, Himayatnagar Cross Roads, Himayatnagar, Hyderabad, Hyderabad, TELANGANA, 500029
Maharashtra Pune Shriram Life Insurance Co. Ltd, 232,233, Mayuri Trade Center, Chinchawada, Pimpiri, Pune - 411019
Tamil Nadu Chennai No.51/24, 1st Floor, Chaitanya Exotica building, Venkata Narayana Road, T. Nagar, Chennai - 600017.
Bihar Patna Jagat Trade Centre, Fraser Road, Patna, Patna, Bihar, 800001
Rajasthan Jaipur 7th FLOOR, VINAYAK HEIGHTS, PLOT NO 105-106, Above Syndicate Bank, GOM DEFENCE COLONY, GAUTAM MARG, VAISHALI NAGAR, Jaipur, Jaipur, Rajasthan, 302001
Uttar Pradesh Agra F-10,1st Floor, FriendsTrade Centre Nehru Nagar, Agra, Uttar Pradesh, 282002
Gujarat Banaskantha No.405, 4th floor, Geetanjali Complex, Survey No. 10305, Scheme No. 54, Plot No.88-89, Mouje, Palanpur, Banaskantha, Gujarat, 385001
Haryana Sonipat 2nd Floor, Star Plaza, Opp. Civil Hospital, Delhi Road, Sonepat, Sonipat, Haryana, 131001
West Bengal Kolkata 2nd Floor, P S Electronics Complex, Plot No. EN-10, Sector V, Salt Lake City, Kolkata, Kolkatta, West Bengal, 700091
Maharashtra Nagpur 2nd Floor, Saraf Court, Above Deshonnati Press, Yeshwant Stadium, Dhantoli, Nagpur, Nagpur, Maharashtra, 440012
Tamil Nadu Coimbatore 76A, Cross Cut Road, Gandhi Puram, Coimbatore, Coimbatore, Tamil Nadu, 641012
Haryana Panipat 780/7, I Floor, Preet TOWER, Behind Akash Academy, G.T.Road, Panipat, Haryana 132103
Orissa Balangir II nd Floor, K MART, Club Pada, Bolangir, Balangir, Orissa, 767001
Punjab Ludhiana SCO 125, 1st Floor, Near A Hotel, Feroze Gandhi Market, Ludhiana, Ludhiana, Punjab, 141001
Assam Barpeta 2nd Floor, Ward No. 10, Hussain Complex, Simalguri main road, Opposite Simalguri SBI, P.O, Barpeta Road (Simalguri), Barpeta, Assam - 781313
West Bengal Hugli Samad market building, Arambagh Netaji Square, Near HDFC & ICICI bank building, ward no.14, holding no. 290, Arambag, Hugli, West Bengal - 712601
Chattisgarh Balrampur Door No.08, 1st Floor, Above Canara Bank, Thana Road, Ramanujganj, Balrampur, Chhattisgarh - 497220

Shriram Life Insurance Grievance Redressal

Shriram Life Insurance is committed to providing excellent customer service and resolving policyholders' complaints or concerns. The Company recognizes the importance of a strong grievance redressal system to maintain customer satisfaction. Here are the contact details of the Shriram Life Insurance Grievance Redressal Team:

Grievance Redressal Department

Shriram Life Insurance Co. Limited,

Head office: Ramky Selenium, Plot No: 31 & 32, Beside Andhra Bank Training Centre, Financial District, Gachibowli, Hyderabad -500032.

Phone: 040 - 23009400

Email ID:

Concern Person

Head Office GRO Details

Name:Mr R Srinivas, GRO

Address: Shriram Life Insurance Co. Ltd, Ramky Selenium, Plot No.31 & 32, Beside Andhra Bank Training Centre, Financial District, Gachibowli, Hyderabad – 500032.

Email ID:

Phone No.:040-23009400

Insurance Ombudsman Offices

SBI Life Insurance policyholders unsatisfied with the resolution provided by the company's internal grievance redressal team can request further assistance. The Insurance Ombudsman is an independent authority appointed by the Government of India to resolve insurance-related disputes. Here is the list of Insurance Ombudsman offices in different regions of India:

City Officer Name Address Areas of Jurisdiction Contact Details
AHMEDABAD Shri Collu Vikas Rao Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th Floor, Tilak Marg, Relief Road, Ahmedabad – 380 001 State of Gujarat and Union Territories of Dadra & Nagar Haveli and Daman and Diu Tel.:- 079-25501201/02/05/06 Email:-
BENGALURU Mr Vipin Anand Office of the Insurance Ombudsman, Jeevan Soudha Building, PID No.57-27-N-19, Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase, Bengaluru-560 078 Karnataka Tel.:- 080-26652048 / 26652049 Email:-
BHOPAL Shri R. M. Singh Office of the Insurance Ombudsman, Janak Vihar Complex,2nd Floor, 6, Malviya Nagar, Opp.Airtel Office, Near New Market, Bhopal – 462 033 States of Madhya Pradesh and Chattisgarh. Tel.:- 0755-2769201/202 Fax:- 0755-2769203 Email:-
BHUBANESHWAR Shri Manoj Kumar Parida Office of the Insurance Ombudsman,62, Forest Park, Bhubaneshwar – 751 009. State of Orissa. Tel.:- 0674-2596461 / 2596455 Fax:- 0674-2596429 Email:-
CHANDIGARH Mr Atul Jerath Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Chandigarh Tel.:- 0172-2706196/5861 / 2706468 Fax:- 0172-2708274 Email:-
CHENNAI Shri N. Sankaran Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453 (old 312), Anna Salai, Teynampet, CHENNAI – 600 018. State of Tamil Nadu and Union Territories - Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry) Tel.:- 044-24333668 / 24335284 Fax:- 044-24333664 Email:-
DELHI Ms Sunita Sharma Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. State of Delhi Tel.:- 011-23232481/23213504 Email:-
ERNAKULAM Shri G. Radhakrishnan Office of the Insurance Ombudsman,2nd floor, Pulinat Building, Opp. Cochin Shipyard, M.G. Road, Ernakulum - 682 015. Kerala, Lakshadweep, Mahe-a part of Pondicherry Tel.:- 0484-2358759/2359338 Fax:- 0484-2359336 Email:-
GUWAHATI Shri Somnath Ghosh Office of the Insurance Ombudsman, 'Jeevan Nivesh’, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM). States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura Tel.:- 0361- 2132204 / 2132205 Fax:- 0361-2732937 Email:-
HYDERABAD Shri N. Sankaran Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court" Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004 States of Andhra Pradesh, Telangana and Union Territory of Yanam - a part of the Union Territory of Pondicherry Tel.:- 040-65504123/23312122 Fax:- 040-23376599 Email:-
JAIPUR Shri Rajiv Dutt Sharma Office of the Insurance Ombudsman, Jeevan Nidhi-II Bldg., Ground Floor, Bhawani Singh Marg, Jaipur - 302005. State of Rajasthan Tel.:- 0141-2740363 Email:-
KOLKATA Ms Kiran Sahdev Office of the Insurance Ombudsman, Hindustan Building Annexe, 4th floor, 4, CR Avenue, Kolkata - 700 072 States of West Bengal, Bihar, Sikkim and Union Territories of Andaman and Nicobar Islands. Tel.:- 033-22124339 / 22124340 Fax:- 033-22124341 Email:-
LUCKNOW Shri. Atul Sahai Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow-226 001 District of Uttar Pradesh: Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sulanpur, Maharajganj, Santkabirnagar, Azamgarh, Kaushinagar, Gorkhpur, Deoria, Mau, Chandauli, Ballia, Sidharathnagar. Tel.:- 0522-2231330 / 2231331 Fax:- 0522-2231310. Email:-
MUMBAI Shri Somnath Ghosh Office of the Insurance Ombudsman,3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054 States of Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane. Tel.:- 022-26106928/360/889 Fax:- 022-26106052 Email:-
NOIDA Shri Bimbadhar Pradhan Office of the Insurance Ombudsman, Bhagwan Sahai Palace, 4th Floor, Main Road, Naya Bans, Sector-15, Gautam Budh Nagar, Noida States of Uttaranchal and the following Districts of Uttar Pradesh:. Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozabad, Gautam Budh Nagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur Tel.: 0120-2514250 / 2514252 / 2514253 Email:-
PATNA Ms Susmita Mukherjee Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna - 800 006. States of Bihar and Jharkhand. Tel.: 0612-2680952 Email:-
PUNE Shri Sunil Jain Office of the Insurance Ombudsman, Jeevan Darshan Building, 3rd Floor, CTS Nos. 195 to 198, NC Kelkar Road, Narayan Peth, Pune - 411 030 States of Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region Tel: 020 -41312555 Email:-


Shriram Life Insurance customer service department ensures that policyholders get the necessary help and support during their insurance journey. Shriram Life Insurance maintains its commitment to customer satisfaction by providing multiple communication channels and a dedicated team of professionals. Policyholders are encouraged to utilize customer service services for questions, concerns or assistance. By following effective communication practices and utilizing the services offered, policyholders can enhance their overall experience with Shriram Life Insurance.