Overview:
TATA AIA Life Insurance is a renowned life insurance company committed to offering reliable and comprehensive life insurance solutions. As a policyholder, you must have access to efficient customer care services for any queries, concerns, or assistance related to your insurance policy. This comprehensive guide will explore the TATA AIA Life Insurance Customer Care services, the various channels available for assistance, and the benefits of their customer-centric approach.
TATA AIA Life Insurance Customer Care Details
Below are the customer care details of TATA AIA Life Insurance:
| Particulars | Details |
|---|---|
| TATA AIA Life Insurance Toll-Free No. | 1860 266 9966, Mon to Sat | 10 am to 7 pm IST (Call Charges apply) |
| TATA AIA Life Insurance Email ID | customercare@tataaia.com |
| TATA AIA Life Insurance SIM Liberate | 5676799 |
| TATA AIA Life Insurance WhatsApp No. (For Policy and Application-Related Queries) | 7045669966 |
| TATA AIA Life Insurance NRI Helpdesk | 022 6251 9966, Mon to Sat | 10 am to 7 pm IST (Call Charges apply) |
| TATA AIA Life Insurance Email Address for NRI | nrisupport@tataaia.com |
Services Provided by TATA AIA Life Insurance Customer Care
Tata AIA Life Insurance offers various customer care services to assist policyholders and potential customers. Here's a breakdown of the key services available:
Policy-Related Queries
Tata AIA Life Insurance customer care is equipped to handle all your policy-related needs, from policy information to making premium payments to tracking claims.
Information and Guidance
TATA AIA Life Insurance Customer Care will assist a potential customer seeking product information or an existing policyholder needing assistance on their TATA AIA life policy.
Renewal Assistance
TATA AIA Customer Care also helps renew your policies easily with online and offline support, ensuring the continuity of your coverage.
Grievance Redressal
Facing an issue with your policy or service? TATA AIA's dedicated grievance redressal system ensures prompt and fair resolution of your concerns.
TATA AIA Life Insurance Contact Channels
Tata AIA Life Insurance provides multiple ways to reach their customer care team:
Toll-Free Helpline: 1860 266 9966 (Mon-Sat, 10 am-7 pm IST)
Email: customercare@tataaia.com
Website: https://www.tataaia.com
WhatsApp: 7045669966 (for application & policy related queries)
Branches: Visit your nearest Tata AIA Life Insurance branch office.
Missed Call Service: Dial 011-6615 8748, and they will call you back (for NRI customers).
Mobile App: The “Tata AIA Life Insurance” app allows you to manage your Tata AIA Life policy through your phone.
TATA AIA Life Insurance Contact Details
Here are the various ways you can contact TATA AIA Life Insurance:
- Registered & Corporate Office: 14th Floor, Tower A, Peninsula Business Park, Senapati Bapat Marg, Lower Parel, Mumbai 400013.
- Contact No.: 1-860-266-9966
- Email ID: customercare@tataaia.com.
Some Major Branches and their Addresses of TATA AIA Life Insurance
TATA AIA Life Insurance has over 400 branches across India. Below are some of the major branches of TATA AIA Life Insurance in major cities of India:
| State | City | Address |
|---|---|---|
| Delhi | New Delhi | TATA AIA, Delhi, Karkarduma 4th floor 401, Parmesh Tower, Community Center, Karkarduma, New Delhi - 110092 Mon to Fri: 10 AM - 3 PM ULIP Cut Off : 3 PM |
| Maharashtra | Mumbai | TATA AIA, Lower Parel, B1-1002, Marathon Futurex, N.M Joshi Marg, Lower Parel, Mumbai - 400013 Mon to Fri: 10 AM - 3 PM ULIP Cut Off : 3 PM |
| Madhya Pradesh | Indore | TATA AIA, Indore, Unit No. 134, 135, 136, 137 & 138, First Floor, Dhan Trident, Block No. B3, PU4, Sch. No. 54, Bombay Hospital Road, Vijay Nagar, Indore - 452 001, Madhya Pradesh Mon to Fri: 10 AM - 3 PM ULIP Cut Off : 3 PM |
| Karnataka | Bangalore | TATA AIA, Bengaluru - Indiranagar, 2nd Floor, RBL Bank Building, No 546, CMH Road, Indiranagar, Binnamangala 1 Stage, Bangalore - 560038 Mon to Fri: 10 AM - 3 PM ULIP Cut Off : 3 PM |
| Uttar Pradesh | Lucknow | TATA AIA, Lucknow, D-2402, Second-floor Lekhraj Dollar, Faizabad Road, Lucknow - 226016 Mon to Fri: 10 AM - 3 PM ULIP Cut Off : 3 PM |
| Telangana | Hyderabad | TATA AIA, Hyderabad - Himayat Nagar, Office No 206A 2nd Floor, Skill Spectrum Commercial Complex, no 3-6-367 to 368, Himayat Nagar Main Road, Hyderabad - 500029 Mon to Fri: 10 AM - 3 PM ULIP Cut Off : 3 PM |
| Maharashtra | Pune | TATA AIA, Pune - Bhandarkar Road, Unit no 201, 201 B, 202 B, 2nd floor, Signature Building, Bhandarkar Road, Pune - 411005 Mon to Fri : 10 AM - 3 PM ULIP Cut Off : 3 PM |
| Tamil Nadu | Chennai | TATA AIA, Chennai - Aminjikarai, 3rd Floor, G R Tower, No. 136, N M Road, Aminjikarai, Chennai - 600029 Mon to Fri : 10 AM - 3 PM ULIP Cut Off : 3 PM |
| Bihar | Patna | TATA AIA, Patna, 2nd Floor, Pandey Plaza, Exhibition Road, Patna - 800001 Mon to Fri : 10 AM - 3 PM ULIP Cut Off : 3 PM |
| Rajasthan | Jaipur | TATA AIA, Jaipur, 5th Floor, Fortune Height, Subhash marg, C-scheme, Jaipur - 302001 Mon to Fri : 10 AM - 3 PM ULIP Cut Off : 3 PM |
| Uttar Pradesh | Agra | TATA AIA, Agra, 2nd Floor, Anupam Plaza, Sanjay Palace, Agra - 282004 Mon to Fri : 10 AM - 3 PM ULIP Cut Off : 3 PM |
| Gujarat | Ahmedabad | TATA AIA, Ahmedabad - Prerna Arcade, 1st Floor, Prerna Arcade, Unit No 101102, Nr Parimal Garden, Opp Doctor House, C.G.Road, Ahmedabad - 380006 Mon to Fri : 10 AM - 3 PM ULIP Cut Off : 3 PM |
| Haryana | Gurgaon | TATA AIA, Gurugram, First Floor, SCO-18-19, Sector-14, Gurgaon -122002 Mon to Fri : 10 AM - 3 PM ULIP Cut Off : 3 PM |
| West Bengal | Kolkata | TATA AIA, Kolkata - New Alipore, TATA AIA Life Insurance Co. Ltd, Premise on 1st Floor, At P-183-1 Block - G, New Alipore, Kolkata - 700053 Mon to Fri : 10 AM - 3 PM ULIP Cut Off : 3 PM |
| Maharashtra | Nagpur | TATA AIA, Nagpur, Second Floor, “Lotus”, WCH Road, Between Law Collage and Coffee House Square, Dharampeth, Nagpur - 440010, Maharashtra Mon to Fri : 10 AM - 3 PM ULIP Cut Off : 3 PM |
| Tamil Nadu | Coimbatore | TATA AIA, Coimbatore, 3rd and 4th Floor, Global Towers, 1057, Jaya Enclave, Avanish Road, Opp to Niligirs, Coimbatore - 641018 Mon to Fri : 10 AM - 3 PM ULIP Cut Off : 3 PM |
| Haryana | Panipat | TATA AIA, Panipat, First Floor, SCF-33, HUDA, Sector-11, Haryana, Panipat - 132103 Mon to Fri : 10 AM - 3 PM ULIP Cut Off : 3 PM |
| Orissa | Bhubaneswar | TATA AIA, Bhubaneswar, PNR Tower, 4th Floor, Plot No. 11B, Satyanagar Janpath, Bhubaneswar - 751007, Mon to Fri : 10 AM - 3 PM ULIP Cut Off : 3 PM |
| Punjab | Ludhiana | TATA AIA, Ludhiana, Fourth Floor, B-20-2433A7, Jai Kartar Complex, Gobind Nagar, Firozpur Road, Ludhiana, Punjab – 141001 Mon to Fri : 10 AM - 3 PM ULIP Cut Off : 3 PM |
| Assam | Guwahati | TATA AIA, Guwahati, 2nd Floor Jay Kay Heritage, G.S.Road, Guwahati - 781005 Mon to Fri : 10 AM - 3 PM ULIP Cut Off : 3 PM |
| West Bengal | Siliguri | TATA AIA, Siliguri, 2nd Floor, Merchant Square, Near City Plaza, Savoke Road, Siliguri - 734001 Mon to Fri : 10 AM - 3 PM ULIP Cut Off : 3 PM |
TATA AIA Life Insurance Grievance Redressal
Tata AIA Life Insurance understands the importance of addressing policyholders' complaints promptly and effectively. They have set up a robust grievance redressal solution at 3 levels to resolve any concerns or complaints that may arise from customers. Here is an overview of the grievance redressal mechanism of Tata AIA Life Insurance:
Level 1
- You can contact Grievance Redressal Officer Ms. Gayatri Nathan, Executive Vice President, Operations Head.
- You can also write Grievance Redressal Officer (GRO)
- Tata AIA Life Insurance Company Limited, 9th Floor B- Wing, I-Think Techno Campus, Behind TCS (Lodha), Thane (West), Mumbai – 400 607
- Alternatively, you can write to: GRO@tataaia.com
You can escalate to Level 2 if you do not get a satisfactory response.
Level 2
- You can escalate to the insurance ombudsman of your region.
- The exact address details of Insurance Ombudsman are given below in the article.
- You can represent your case to the Insurance Ombudsman for Redressal of their grievance post 30 days.
Level 3
- You can also represent your case to the Insurance Regulatory and Development Authority of India (IRDAI) online by visiting IRDAI Bima Bharosa.
In case of any complaint related to the processing of your sensitive personal data or information or data privacy issues, you may contact the Data Privacy Officer at the details given below:
Registered & Corporate Office:
14th Floor, Tower A, Peninsula Business Park, Senapati Bapat Marg, Lower Parel, Mumbai - 400013
Email Us:
dataprivacyofficer@tataaia.com
TATA AIA Life Insurance Ombudsman Offices in India
TATA AIA Life Insurance policyholders can approach the Insurance Ombudsman for the resolution of their grievances if they are not satisfied with the solutions provided by the company's internal grievance redressal process. The Insurance Ombudsman is an independent authority appointed by the Insurance Regulatory and Development Authority of India (IRDAI) to handle insurance-related disputes and provide fair resolutions. Here are the contact details of the Insurance Ombudsman offices in India that cover TATA AIA Life Insurance:
|
City |
Address |
Areas of Jurisdiction |
Contact Details |
|---|---|---|---|
|
AHMEDABAD |
Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th Floor, Tilak Marg, Relief Road, Ahmedabad – 380 001 |
State of Gujarat and Union Territories of Dadra & Nagar Haveli and Daman and Diu |
Tel.:- 079-25501201/02/05/06 |
|
BENGALURU |
Office of the Insurance Ombudsman, Jeevan Soudha Building, PID No.57-27-N-19, Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase, Bengaluru-560 078 |
Karnataka |
Tel.:- 080-26652048 / 26652049 |
|
BHOPAL |
Office of the Insurance Ombudsman, Janak Vihar Complex,2nd Floor, 6, Malviya Nagar, Opp.Airtel Office, Near New Market, Bhopal – 462 033 |
States of Madhya Pradesh and Chattisgarh. |
Tel.:- 0755-2769201/202 |
|
BHUBANESHWAR |
Office of the Insurance Ombudsman,62, Forest Park, Bhubneshwar – 751 009. |
State of Orissa. |
Tel.:- 0674-2596461 / 2596455 |
|
CHANDIGARH |
Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. |
States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Chandigarh |
Tel.:- 0172-2706196/5861 / 2706468 Fax:- 0172-2708274 |
|
CHENNAI |
Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453 (old 312), Anna Salai, Teynampet, CHENNAI – 600 018. |
State of Tamil Nadu and Union Territories - Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry) |
Tel.:- 044-24333668 / 24335284 |
|
DELHI |
Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. |
State of Delhi |
Tel.:- 011-23232481/23213504 |
|
ERNAKULAM |
Office of the Insurance Ombudsman,2nd floor, Pulinat Building, Opp. Cochin Shipyard, M.G. Road, Ernakulum - 682 015. |
Kerala, Lakshadweep, Mahe-a part of Pondicherry |
Tel.:- 0484-2358759/2359338 Fax:- 0484-2359336 |
|
GUWAHATI |
Office of the Insurance Ombudsman, 'Jeevan Nivesh’, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM). |
States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura. |
Tel.:- 0361- 2132204 / 2132205 |
|
HYDERABAD |
Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court" Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004 |
States of Andhra Pradesh, Telangana and Union Territory of Yanam - a part of the Union Territory of Pondicherry |
Tel.:- 040-65504123/23312122 Fax:- 040-23376599 |
|
JAIPUR |
Office of the Insurance Ombudsman, Jeevan Nidhi-II Bldg., Ground Floor, Bhawani Singh Marg, Jaipur - 302005. |
State of Rajasthan |
Tel.:- 0141-2740363 |
|
KOLKATA |
Office of the Insurance Ombudsman, Hindustan Building Annexe, 4th floor, 4, CR Avenue, Kolkata - 700 072 |
States of West Bengal, Bihar, Sikkim and Union Territories of Andaman and Nicobar Islands. |
Tel.:- 033-22124339 / 22124340 |
|
LUCKNOW |
Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow-226 001 |
District of Uttar Pradesh: Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sulanpur, Maharajganj, Santkabirnagar, Azamgarh, Kaushinagar, Gorkhpur, Deoria, Mau, Chandauli, Ballia, Sidharathnagar. |
Tel.:- 0522-2231330 / 2231331 |
|
MUMBAI |
Office of the Insurance Ombudsman,3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054 |
States of Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane. |
Tel.:- 022-26106928/360/889 Fax:- 022-26106052 |
|
NOIDA |
Office of the Insurance Ombudsman, Bhagwan Sahai Palace, 4th Floor, Main Road, Naya Bans, Sector-15, Gautam Budh Nagar, Noida |
States of Uttaranchal and the following Districts of Uttar Pradesh:. Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozabad, Gautam Budh Nagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur |
Tel.: 0120-2514250 / 2514252 / 2514253 |
|
PATNA |
Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna - 800 006. |
States of Bihar and Jharkhand. |
Tel.: 0612-2680952 |
|
PUNE |
Office of the Insurance Ombudsman, Jeevan Darshan Building, 3rd Floor, CTS Nos. 195 to 198, NC Kelkar Road, Narayan Peth, Pune - 411 030 |
States of Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region |
Tel: 020 -41312555 |
Conclusion
Tata AIA Life Insurance Customer Care is dedicated to providing efficient and customer-centric services to policyholders. With multiple communication channels available, policyholders can easily connect with the customer service team to seek assistance, resolve queries and receive timely assistance. By prioritizing customer satisfaction and maintaining open lines of communication, Tata AIA Life Insurance ensures that policyholders have a positive and hassle-free experience during their insurance journey.