Car Insurance FAQs - Frequently Asked Questions About Car Insurance | RenewBuy

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Car Insurance FAQs - Frequently Asked Questions About Car Insurance

Car Insurance FAQs

 

1. What are the necessary documents required for a Car Insurance claim?

Though they are already mentioned in policy, here is a handy list for your convenience:

  • A Copy of insurance policy
  • Driving licence: if claim had occurred while plying on the road
  • Claim form appropriately filled (a copy of the same can be kept with the policyholder for future reference)
  • Registration Certificate along with the original for verification
  • Pollution Certificate Copy (On lines with recent central govt. amendment in law)
  • Fitness Certificate of the vehicle
    • For Commercial Vehicle, every 5, 3, 1 years depending on the class of vehicle
    • for Private car it is 15years in case of private car
  • In case of NCB availed in the policy “NCB confirmation” from previous insurer
  • Vehicle permit: if the vehicle is a commercial vehicle
  • Repair estimate - it is given by insurance company
  • Spot photos & intimation to police authorities if vehicle has sustained multiple impacts or involved bodily injury

*Other than the above mentioned from case to case basis the requirement may vary

 

2. How can one make a claim, if the car is stolen?

  • Intimate theft claims to the insurance company without any delay
  • Intimate policy authorities and initiate steps to Lodge a FIR (at the jurisdiction level)
  • Insurer appoints investigator to verify the facts and coordinate with the customer
  • On insurer advice RTO is informed for cancellation of the vehicle registration; the acknowledgment for the same is provided by Transport authority
  • Keep following documents handy while making a claim-
    1. Copy of the policy document
    2. Duly signed claim form
    3. Registration Certificate
    4. Copy of FIR
    5. Keys (two sets) of the vehicle
  • On later stage the following is to be arranged
    1. NTC - Non-Traceable certificate duly attested by court authorities
    2. RC Cancellation acknowledgement from RTO
  • Submit the photocopy of the FIR and the documents mentioned above, along with the car keys and a non-traceable certificate from police, to your insurance company

 

3. What are the factors that helps in deciding policy for your car?

Following are the factors that helps in deciding the best suitable policy that caters your  requirements:

  • The IDV (Insured Declared Value) of the car
  • The age of the car (If your car is a used one)
  • Zone/City of Registration
  • Cubic capacity of the car engine
  • Previous year Claim Status & NCB

 

4. What if the car insurance policy expires?

In case the car insurance policy expires, the car will be inspected by the vehicle inspector assigned by insurer. The inspection process could be chargeable* (as declared in the T&C of the policy) 

If the renewal is not done within 90 days of date of expiry, you lose on your No Claim Bonus (NCB), leading to a substantial financial loss.

 

5. What is third-party car insurance?

Third party insurance offers a cover against any legal liability to a third party in case of accident and or any damage. The sum of liability cover can be unlimited* in case of death and bodily injury. Liability cover for property damage can go up to 7.5Lacs.

*(as decided by Indian Judiciary)

 

6. What are the deductibles? What is the difference between Compulsory deductible and Voluntary Compulsory Deductible (VCD)?

Deductibles are the part of claim amount which is borne by the policy holder at the time of claim. The amount that insured has to pay from his own pocket in case of claim settlement and rest amount is paid by insurance company is known as deductibles.

The compulsory deductible is an amount that is made mandatory by Insurance Regulatory Development Authority of India (IRDAI). Depending upon the cubic capacity* of car engine, IRDAI has fixed certain amount to be borne by user in case of claim.  

*Note - The compulsory deductible for private cars of 1500cc is 1000 rupees and the one which are below 1500cc is 500 rupees. 

Whereas, voluntary deductible is optional for the insured to opt for. It is the minimum amount which a policy holder decides to pay when a claim is lodged. It is inversely proportional to the premium amount. If the car owner is confident enough of his/her driving skills and wishes to keep less Voluntary Compulsory Deductible (VCD), the premium rate will go up. If he/she is takes higher VCD, the premium amount that he/she needs to pay is little lower.

 

7. Can car insurance be cancelled?

Car insurance policy can’t be cancelled until or unless there is a genuine case* and is intimated within 1 month from the date of purchase of the policy.

*Genuine cases can be if there is an alternate policy done for the same vehicle or in case your vehicle is commercial, and you bought private vehicle policy by mistake.

However, there are no cancellation charges applicable (depending upon the T&C mentioned in the policy)

 

8. Is unnamed passenger cover is a part of comprehensive car insurance policy?

Yes, one can take an add-on called Personal accident cover, in comprehensive car insurance policy for unnamed passengers, while paying an extra small payment.  

This cover can extend to the co-passengers in the car, can be family, friends and colleagues.

 

9. Why Third-Party insurance cover is not enough?

Third party insurance only covers other vehicles or property on road and does not cover accidents or damage to own vehicle. But a comprehensive car insurance covers the vehicle against any damage caused to it depending on the add-ons you have availed while purchasing insurance for your car.

 

10. Is it mandatory to inform RTO about any changes I make in my car?

Yes, it is mandatory to inform RTO and insurance company about any installation done in the car. May it be CNG or any changes if done in the documentation.

Similarly, in case of theft, the owner has to inform RTO about the incident in order to avoid transfer of registration on other name, resulting in any fraudulent activity.

 

11. Will I get full value of my recently purchased car in case I meet with an accident?

A standard motor insurance tells that it will provide you the total loss benefit in case of accident. However, people do not understand the meaning of some insurance terminologies. In case of car insurance, if the car repair cost exceeds the 75 percent of the Insured Declared Value (IDV), damage will be counted under totalled car. IDV is generally for the cars up to 5 years old and decided by applying a pre depreciated value on it.  

Some insurance providers give “Return to Invoice” (RTI) an add-on cover under comprehensive insurance policy. If you have opted for this add-on cover at the time of buying the policy, then you will be reimbursed the amount equivalent to the invoice amount of the car. Return To Invoice (RTI) Add-On makes your policy slightly expensive.

 

12. Could my Insurance company reject my car insurance claim?

There are some factors on which Insurance company can reject your claim-

  1. If the car is repaired before making a claim
  2. If any modifications done to the car and not intimated to Insurance Company and RTO at the same time
  3. In case the car owner has failed to complete the transfer formalities to other owner/ entity
  4. If the insurance company is mis leaded, not informed about purpose of using car

 

13. What is depreciation in car insurance?

Depreciation is a reduction value of an asset over time. The reduction in the value of car depends on the usage of your car. The unavoidable wear and tear cost involved in maintenance of car is known as depreciation. Your car loses value constantly due to depreciation involved. The price difference after depreciation and new parts will be bear by the car owner.

Insurance companies only covers a portion of expenses incurred to replace the damaged portion of the car and the rest of the amount is decided on the basis of the cost involved in depreciation.

 

14. How to get the best insurance policy for my car from RenewBuy?

RenewBuy has a tie up with multiple car insurance companies. We give multiple quotes available with various insurance companies to choose best policy for your car.

 

15. Are natural calamities covered under car insurance?

Any tangible damage caused to vehicle due to natural calamity like- flood, tempest, cyclone, earthquake, hurricane etc. are covered under comprehensive insurance policy.

 

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