Max Life Insurance Customer Care

  • 99.34% Claim Settlement Ratio
  • 269+ PAN India Offices
  • Zero Cost Term Plan


Max Life Insurance is renowned for its commitment to providing exceptional customer care services. With a strong focus on policyholder satisfaction, Max Life Insurance has developed a robust customer care infrastructure to address queries, offer assistance, and ensure a seamless experience throughout the policy lifecycle. This page delves into the various aspects of Max Life Insurance customer care, highlighting their dedication to delivering outstanding support to policyholders.

Max Life Insurance Customer Care Details

Below are the customer care details of Max Life Insurance:



Max Life Insurance Helpline No. For NRI

+91 11 71025900, +91 11 61329950

Max Life Insurance Email ID for NRI

Max Life Insurance Customer Care Whatsapp No.

+91 74283 96005

Max Life Insurance Customer Care Email ID

Max Life Insurance Customer Care Details for Claims

Below, we have mentioned the customer care information regarding every type of claim:



Individual Claim

Email ID:
Helpline No.: 1860 120 5577; 0124 4219090 Ext. 9699 +91 7428989574; +91 7428989554 (09:00 AM to 06:00 PM Monday to Saturday)

Group Claim

Email ID:
Helpline No.: 1860 120 5577; 0124 4219090 Ext. 9699 +91 7428989590 (09:00 AM to 06:00 PM Monday to Saturday)

Cashless Health Claim

Email ID:
Helpline No.: +91 7042698853; +91 9310143742

Services Provided by Max Life Insurance Customer Care

Max Life Insurance is committed to providing comprehensive customer care services to policyholders. Max Life Insurance offers services through its customer care department, ensuring that policyholders receive prompt assistance, accurate information, and a seamless experience throughout their policy lifecycle. Here are some of the key services provided by Max Life Insurance customer care:


Policy Information and Queries

Max Life Insurance customer care representatives are well-versed in the company's policies and products. They assist policyholders in understanding their policy terms and conditions, coverage details, premium payments, and policy benefits. Policyholders can contact customer care for policy-related queries, including policy features, riders, maturity benefits, and surrender options.


Policy Servicing

Max Life Insurance recognizes the importance of policy servicing to meet changing policyholder needs. Customer care facilitates various policy servicing activities, including updating personal information (such as change of address or contact details), modifying policy features, adding or removing riders, and updating nomination details. Policyholders can contact customer care to initiate these changes and receive guidance on the necessary procedures.


Premium Payment Assistance

Max Life Insurance customer care assists policyholders with premium payment-related queries and concerns. They provide information on premium due dates, premium payment methods, and premium payment options available. Policyholders can seek guidance on online premium payment through the company's website or customer portal. Additionally, customer care helps policyholders understand the implications of late premium payments, grace periods, and reinstatement procedures if a policy has lapsed.


Claims Assistance

Max Life Insurance customer care is dedicated to assisting policyholders throughout the claims settlement process. They guide policyholders on claim documentation requirements, explain the claims submission process, and provide updates on the status of submitted claims. Policyholders can rely on customer care to answer queries related to claim settlement, claim amount calculations, and any other concerns during the claims process.


Grievance Redressal

Max Life Insurance has a well-defined grievance redressal mechanism to address policyholders' complaints and concerns. Customer care serves as the initial point of contact for policyholders to register their grievances. They ensure that grievances are acknowledged, investigated, and resolved fairly and transparently. If the resolution is unsatisfactory, policyholders can escalate the matter through designated channels, such as email, phone, or in person at a branch.


Information on Additional Services

Apart from core policy-related services, Max Life Insurance customer care provides information on additional services offered by the company. This may include information on financial planning tools, retirement solutions, health insurance, and other related products. Customer care representatives can guide policyholders on the availability and suitability of these services based on their individual needs and preferences.


Knowledge and Educational Resources

Max Life Insurance customer care recognizes the importance of financial literacy and strives to empower policyholders with knowledge. They provide access to educational resources, such as brochures, guides, and online articles, to enhance policyholders' understanding of insurance, financial planning, and related topics. Additionally, customer care representatives are equipped to address general queries and provide basic financial guidance to policyholders.

Max Life Insurance Contact Details

To contact Max Life Insurance customer care, you can use the following contact details:

Corporate Office Address: Max Life Insurance Co. Ltd. 11th Floor, DLF Square Building, Jacaranda Marg, DLF City Phase II, Gurugram (Haryana) - 122002.

Customer Operation Centre: Max Life Insurance Co. Ltd, Plot No. 90-C UdyogVihar, Sector 18, Gurugram (Haryana) - 122015.

Some Major Branches and their Addresses of Max Life Insurance

Max Life Insurance has more than 269 branches across India. Below are some of the major branches of Max Life Insurance in major cities of India:



Customer helpline number



New Delhi


Max Life Insurance Co. Ltd 17, 18 19 Kailash Enclave Village Zamrudpur, Near Kailash Colony Metro Station New Delhi 110048




Max Life Insurance Co. Ltd Office No. 201 202,2nd Floor, The Bureau Building Opp Sion Trombay Road, Near Jain Mandir, RC Marg, Chembur Naka Mumbai 400071

Madhya Pradesh



Max Life Insurance Co. Ltd., Office No. 302, 3rd Floor, "The Grace" , RNT Marg, Madhu Milan Chowk, Indore 452001




Max Life Insurance Co. Ltd., #914, Sri Venkateshwara Complex, 1st Floor, 80 FT Road, 6th Block, Koramangala, Bangalore 560095

Uttar Pradesh



Max Life Insurance Co. Ltd 2nd Floor, Plot No 152 & 154 4 Shahnajaf Road Lucknow 226001




Max Life Insurance Co. Ltd 702, 7th Floor, Astral Heights Road No-1, Banjara Hills Beside Shanbagh Hotel, Opposite to Brisah Showroom Hyderabad 500034




Max Life Insurance Co. Ltd., 4th Floor, Anand Nilay, S.No-1, Hissa No - 3+4+5B, Kothrud, Taluka - Haveli, Pune 411038

Tamil Nadu



Max Life Insurance Co. Ltd., 2nd Floor, Office No.223, Y Block, 2nd Avenue, 6th Main Road, Opposite Ayyappan Temple, Anna Nagar Chennai 600040




Max Life Insurance Co. Ltd 401 & 402, 4th Floor Kaushalya Estate, Dak Bunglow Road Patna 800001




Max Life Insurance Co. Ltd., C-98, 2nd floor, Upasana Towers, Subhash Marg, Opposite M.I. Road Jaipur 302001 0141-4624100

Uttar Pradesh



Max Life Insurance Co. Ltd 3rd Floor, 9th Point, Shankar Point Main MG Road, 9/4, Sanjay Place, Near Income Tax Office Agra 282002 0562-4220000




Max Life Insurance Co. Ltd 3rd Floor, Unit No.301To30, Astha Mangal Complex, Shahibaug Near Rajasthan Hospital, Opposite ReshamBai Fertility Hospital Ahmedabad 380004 079-40215433




Max Life Insurance Co. Ltd 2nd Floor, SCO No. 56 Old Judicial Complex, Sector 15 Gurugram 122001

West Bengal



Max Life Insurance Co. Ltd., Co. Ltd. 3rd Floor Bartaman Building, Block-DK, Plot No.3, Salt Lake City Sector II Kolkata 700091




Max Life Insurance Co. Ltd Shriram Shyam Towers, 5th Floor, Next To NIT Building Kingsway Road, Sadar Nagpur 440001

Tamil Nadu



Max Life Insurance Co. Ltd., 3rd Floor, Front Part, 206 Ramalingam Road, West, R.S.Puram Coimbatore 641002




Max Life Insurance Co. Ltd 2nd Floor, Barkat Fibers Ltd SCO 23-24, Huda Sector-25, GT Road Panipat 132103




Max Life Insurance Co. Ltd., 2nd Floor, Metro House, A-410, Vanivihar Square, Saheed Nagar, Janpath, District - Khurda Bhubaneswar 751007




Max Life Insurance Co. Ltd., B-1, 1446/3 2nd 3rd Floor, ICICI Building, Near Kali Mata Mandir Hambana Road, Rishi Nagar Ludhiana 141003




Max Life Insurance Co. Ltd 2nd Floor, Ganpati Enclave G.S. Road, Ulubari District Kamrup Guwahati 781007

West Bengal



Max Life Insurance Co. Ltd., Merchant Square Building, Saraswati Rice Mill compound, 2nd Floor, Sevoke Road, Opposite Payel Hall, PS Bhakti Nagar, District Jalpaiguri Siliguri 734001




Max Life Insurance Co. Ltd Sco No-36-38, Sector 8-C Madhya Marg Chandigarh 160008

Max Life Insurance Grievance Redressal

If you have a grievance or complaint related to Max Life Insurance, you can contact the grievance redressal department. Below, we have mentioned the contact details of Max Life Insurance grievance redressal:

Grievance Redressal Unit

Max Life Insurance Company Limited Plot No – 90 C, Sector 18 Udyog Vihar, Gurugram, Haryana Pin Code – 122015

Concerned Person

Head Customer Care & Customer Experience, Operations: Mr Kartik Ramamurthy
Email ID:
Executive Vice President & Head of Operations: Mr R Krishnakumar
Email ID:

Insurance Ombudsman Offices

Suppose you're unsatisfied with Max Life customer care or are trying to get a satisfactory response from grievance redressal. You can contact the IRDAI Grievance Redressal Call Center over the details below.

Toll-free number: 1800 4254 732

Email ID:

Policyholders can reach out to the nearest branch of the Insurance Ombudsman. Below is the list of Insurance Ombudsman across India:

List of Ombudsman Offices along with their Addresses:

Name of Center


BHOPAL Office of the Insurance Ombudsman - Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal - 462 003 Tel.: 0755 - 2769201 / 2769202 Fax: 0755 - 2769203 Email:

Madhya Pradesh Chhattisgarh

BENGALURU Office of the Insurance Ombudsman - Jeevan Soudha Building, PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru - 560 078 Tel.: 080 - 26652048 / 26652049 Email:


AHMEDABAD Office of the Insurance Ombudsman - Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad - 380 001 Tel.: 079 - 25501201/02/05/06

Gujarat, Dadra & Nagar Haveli, Daman and Diu

NOIDA Office of the Insurance Ombudsman - Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301 Tel.: 0120-2514250 / 2514252 / 2514253 Email:

State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshahar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiram Nagar, Saharanpur

BHUBANESHWAR Office of the Insurance Ombudsman - 62, Forest Park, Bhubaneswar - 751 009 Tel.: 0674 - 2596461 /2596455 Fax: 0674 - 2596429 Email:


CHANDIGARH Office of the Insurance Ombudsman - S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 - D, Chandigarh - 160 017 Tel.: 0172 - 2706196 / 2706468 Fax: 0172 - 2708274 Email:

Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh

PATNA Office of the Insurance Ombudsman - 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna 800 006

Bihar, Jharkhand

LUCKNOW Office of the Insurance Ombudsman - 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001 Tel.: 0522 - 2231330 / 2231331 Fax: 0522 - 2231310 Email:

Districts of Uttar Pradesh: Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorakhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar

MUMBAI Office of the Insurance Ombudsman - 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054 Tel.: 022 - 26106552 / 26106960 Fax: 022 - 26106052 Email:

Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane

JAIPUR Office of the Insurance Ombudsman - Jeevan Nidhi - II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005 Tel.: 0141 - 2740363 Email:


KOLKATA Office of the Insurance Ombudsman - Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, KOLKATA - 700 072 Tel.: 033 - 22124339 / 22124340 Fax: 033 - 22124341 Email:

West Bengal, Sikkim, Andaman & Nicobar Islands

ERNAKULAM Office of the Insurance Ombudsman - 2nd Floor, Pulinat Building., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015 Tel.: 0484 - 2358759 / 2359338 Fax: 0484 - 2359336 Email:

Kerala, Lakshadweep, Mahe-a part of Pondicherry

DELHI Office of the Insurance Ombudsman - 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi - 110 002 Tel.: 011 - 23232481/23213504 Email:


GUWAHATI Office of the Insurance Ombudsman - Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati - 781001(ASSAM) Tel.: 0361 - 2632204 / 2602205 Email:

Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura

CHENNAI Office of the Insurance Ombudsman - Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, CHENNAI - 600 018. Tel.: 044 - 24333668 / 24335284 Fax: 044 - 24333664 Email:

Tamil Nadu, Pondicherry Town, and Karaikal (that is a part of Pondicherry)

HYDERABAD Office of the Insurance Ombudsman - 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi -Ka -Pool, Hyderabad - 500 004 Tel.: 040 - 67504123 / 23312122 Fax: 040 - 23376599 Email:

Andhra Pradesh, Telangana, Yanam, and part of Territory of Pondicherry


Max Life Insurance values ​​its customers and strives to provide excellent customer care services. Whether you have a general enquiry, need assistance with policy-related matters, or have a complaint, the Max Life Insurance customer care department is available to assist you. Max Life Insurance offers a dedicated helpline and email support to make communication more effective and efficient. Their knowledgeable and friendly customer service representatives are ready to address your concerns and provide necessary guidance.

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